Reservoir Road Surgery PPG Meeting Overview
RESERVOIR ROAD
SURGERY PPG MEETING
06/07/2021
CHAIR: H K
GP LEAD: Dr G W Durston
CHANGES SINCE COVID-19
ACCESSIBILITY
We closed our doors for everyone’s safety
…but we still allow patients to come to
the surgery anytime between
2.45pm – 3.45pm
2.45pm – 3.45pm
During this time patients can come to the ‘window’ and
collect forms, complete registration and more!
DOCTOR ACCESSIBILITY
•
Some patients are allowed to come into the surgery for a face to
face appointment but that is only after they have had a telephone
appointment with the doctor.
•
Request for home visits has remained the same even after the
pandemic.
•
Nurse appointments have not changed although aerosol
investigations are still on hold due to government guidelines.
•
Next month a new website (footfall) will be introduced – easier
access to local NHS services and access to GPs
APPOINTMENTS
•
Telephone triage offered which can lead
to an in person appointment
•
accuRx introduced – can now text
message patients, video consultations
and receive images from patients
DOCTORS
In the next 6 months 3 new GPs will be employed, leaving us with an increased number
of GPs available for appointments…
PARTNERS
:
SALARY GPs:
LOCUMS:
Dr Durston (m)
Dr Siddiqui (f)
used as and when they’re needed
Dr Maimoon (m)
Dr Heatman (f)
Dr Khan (m)
Dr Jeyagopal (m)
Dr Imrani (m)
Dr Saeed (f)
Dr Popat (f)
PHONES
•
Increased the call queue from 10 to 15 patients at a time
•
20 minute waiting time before the call gets cut off (at the request of
patients)
•
Double the usual number of people answer phones at peak times
PRESCRIPTIONS
•
More options!
•
Online – completed using the website, app …
•
Leaving them in a secure envelope in the post box outside
•
Can go straight to your chosen pharmacy electronically (around
99% are done electronically now)
VACCINATION PROGRAMMES
•
Successful covid vaccination programme with an excellent uptake across the board
•
Due to vaccine storage patients had to be directed to Poplar’s surgery (as per
government directions)
•
Flu vaccines have been ordered for this year
•
Awaiting full update on 3
rd
covid vaccine booster
•
Children immunisations all up to date
•
Nursing and residential homes and housebound patients have been vaccinated by
the practice GPs
THANK YOU FOR LISTENING.
FEEL FREE TO ASK ANY
QUESTIONS.
In this overview, discover the changes implemented at Reservoir Road Surgery since COVID-19, including accessibility measures, doctor appointments, phone operations, prescription options, and upcoming improvements. Learn about the increased availability of GPs, appointment procedures, and enhanced patient services. Stay informed about the latest developments and accessibility initiatives at the surgery, ensuring a seamless healthcare experience for all patients.
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Presentation Transcript
RESERVOIR ROAD SURGERY PPG MEETING 06/07/2021 CHAIR: H K GP LEAD: Dr G W Durston
ACCESSIBILITY We closed our doors for everyone s safety
but we still allow patients to come to the surgery anytime between 2.45pm 3.45pm During this time patients can come to the window and collect forms, complete registration and more!
DOCTOR ACCESSIBILITY Some patients are allowed to come into the surgery for a face to face appointment but that is only after they have had a telephone appointment with the doctor. Request for home visits has remained the same even after the pandemic. Nurse appointments have not changed although aerosol investigations are still on hold due to government guidelines. Next month a new website (footfall) will be introduced easier access to local NHS services and access to GPs
APPOINTMENTS Telephone triage offered which can lead to an in person appointment accuRx introduced can now text message patients, video consultations and receive images from patients
DOCTORS In the next 6 months 3 new GPs will be employed, leaving us with an increased number of GPs available for appointments PARTNERS: SALARY GPs: LOCUMS: Dr Durston (m) Dr Siddiqui (f) used as and when they re needed Dr Maimoon (m) Dr Heatman (f) Dr Khan (m) Dr Jeyagopal (m) Dr Imrani (m) Dr Saeed (f) Dr Popat (f)
PHONES Increased the call queue from 10 to 15 patients at a time 20 minute waiting time before the call gets cut off (at the request of patients) Double the usual number of people answer phones at peak times
PRESCRIPTIONS More options! Online completed using the website, app Leaving them in a secure envelope in the post box outside Can go straight to your chosen pharmacy electronically (around 99% are done electronically now)
VACCINATION PROGRAMMES Successful covid vaccination programme with an excellent uptake across the board Due to vaccine storage patients had to be directed to Poplar s surgery (as per government directions) Flu vaccines have been ordered for this year Awaiting full update on 3rd covid vaccine booster Children immunisations all up to date Nursing and residential homes and housebound patients have been vaccinated by the practice GPs
THANK YOU FOR LISTENING. FEEL FREE TO ASK ANY QUESTIONS.
