Provision, Installation, and Support of PIC Data and Telephone Line Services
Appointment of a qualified service provider for the provision, installation, and support of PIC data and telephone line services for a five-year period. Details include background, evaluation criteria, RFP advertisement, submission guidelines, and minimum requirements for bidders. The evaluation process encompasses administrative and functional criteria, with a focus on company competency, capacity, experience, team competency, and project methodology.
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PIC004/2022:APPOINTMENT OF A QUALIFIED SERVICE PROVIDER FOR THE PROVISION OF, INSTALLATION AND SUPPORT OF PIC DATA AND TELEPHONE LINE SERVICES FOR THE PERIOD OF FIVE YEARS
AGENDA o WELCOME o BACKGROUND AND EVALUATION CRITERIA o SCOPE OF SERVICE 2 Internal Use Only
BACKGROUND AND EVALUATION CRITERIA RFP was advertised on: 19 June 2022 in Sunday Times 20 June 2022 PIC Website: www.pic.gov.za and LinkedIn. Closing date is 20 July 2022 at 11:00 AM To be submitted electronically to tenders@pic.gov.za. Bidders can respond via email size:up to 10mb), one drive (Dependant on bidder) or WeTransfer (up to 2GB). In all instances bidders must use tender reference number and send to tenders@pic.gov.za Deadline for submission of questions is 14 July 2022(tenders@pic.gov.za) Questions and answers will be published on PIC website. Validity Period: 180 days 3 Internal Use Only
BACKGROUND AND EVALUATION CRITERIA (continue) PHASE 1: Admin Evaluation Criteria Requirement Appendix Tick if Number included A valid and original Tax Clearance Certificate/Valid Tax Pin Number. BBBEE status level certificate Accredited by SANAS (If no BEE certificate is submitted/or BEE certificate submitted is notvalid, no pointswill be allocatedforBEE). EME s andQSE s Sworn Affidavit. Signedandcompleteddeclarationof interestdocument. SignedandcompletedSBD 1 Invitationto Bid docuent. SignedandcompletedCompanyInformationdocument. Completed and signed Company Information document and submission of all the required documentation as stipulated in thecompanyprofiledocument. Acceptance of the conditions as stipulated in the bid document. Submission of the bid document and a separate pricing proposal. Completionof POPIAconsentof this RFP. Submissionof CSD report. 4 Internal Use Only
BACKGROUND AND EVALUATION CRITERIA (continue) EVALUATION CRITERIA PHASE 2: MINIMUM REQUIREMENTS Ye/No-Proof The Bidder must have previously provided installation, maintenance, and support of Data and Telephone Line Services in the last five (5) years 5 Internal Use Only
EVALUATION CRITERIA COMPLIANCE TO REQUIREMENTS (PAR 7.1) 100% COMPLIANCE BUSINESS REQUIREMENTS Technical No. Comply Not Comments Reference Page on Requirements Compliant Proposal 6 Internal Use Only
BACKGROUND AND EVALUATION CRITERIA (continue) EVALUATION CRITERIA PHASE 3: FUNCTIONAL CRITERIA (MINIMUM THRESHOLD 70:) CRITERIA WEIGHTING COMPANY COMPETENCY AND CAPACITY 40 COMPANY EXPERIENCE 15 TEAM COMPETENCY 15 PROJECT METHODOLOGY 15 SERVICE LEVEL AGREEMENT 15 TOTAL 100 7 Internal Use Only
Evaluation continued PHASE 4: PRICING AND BEE 80/20 All pricing (including services, resources, hourly rates charged, etc.) to be quoted in South African Rand including VAT. Pricing assumptions must cater for the growth of PIC staff complement of plus/minus 400-600 employees. Pricing Model (Par 14) 8 Internal Use Only
SCOPE OF SERVICES Implementation of the Telephone & Data Line Services Telephone Line Services Migration of existing on-premises PABX telephony services to a cloud- based solution (implementation of SBC). Integrating current telephone line services with Microsoft Teams. Porting of existing telephone numbers. Telephone Reporting System required to monitor and track the overall health of the sourced services. Dashboard to draw reports for all telephony services Billing services for business usage control. Filtering capabilities. Visibility of costs of all calls (individual and group) Recording services for the telephone lines in the PIC dealing room phones. 9 Internal Use Only
SCOPE OF SERVICES Implementation of the Telephone & Data Line Services Data Line Services Works as a last mile access link that will connect the PIC office to the service provider s nearest point of presence. Equipment Maintenance & Support Services Technical Support Services for the rendered services. Configuration and installation of all service-related software and equipment endpoints. Maintenance services on agreed upon intervals. Software and patch management services. 10 Internal Use Only
