Oregon Public Defense Commission Annual Performance Report Overview
Annual Performance Progress Report (APPR) is a key document for the Oregon Public Defense Commission (OPDC) to showcase agency performance against legislatively approved Key Performance Measures (KPM). The report includes details on customer service, contracted attorneys' legal education, best practices, stakeholder feedback, and more. Stakeholder engagement, including customer service surveys and continuing legal education, plays a crucial role in shaping OPDC's operations. View completed reports on the Oregon Legislature website. The OPDC strives to meet its performance objectives and maintain high standards in public defense representation.
- Oregon Public Defense Commission
- Annual Performance Report
- Stakeholder Engagement
- Key Performance Measures
- Customer Service
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Presentation Transcript
Oregon Public Defense Commission Key Performance Measures Kim Freeman, CAP Manager Kimberley.A.Freeman@opdc.state.or.us May 29, 2024
AGENDA Presentation Overview The Annual Performance Progress Report (APPR) OPDC Key Performance Measures (KPM) Stakeholder Feedback 1 Customer Service Survey 1 Contracted Attorney s Continued Legal Education (CLE) Timeline for Stakeholder feedback and Survey Completion Office of Public Defense Commission 2
Annual Performance Progress Report (APPR)
Annual Performance Progress Report The Annual Performance Progress Report (APPR) is the primary expression of agency performance measured against legislatively approved Key Performance Measures (KPM) The APPR report is required by each state agency Report is due 10/1/2024 To view completed reports: LFO KPM (oregonlegislature.gov) Oregon Public Defense Commission 4
OPDC Key Performance Measures (KPM)
Key Performance Measures Appellate Case Processing Median number of days to file opening brief. Customer Service Percent of customers rating their satisfaction with the agency s customer service as good or excellent , overall customer service, timeliness, accuracy, helpfulness, expertise and availability of information. Best Practices for Boards and Commissions Percentage of total best practices met by Commission. Trial Level Representation During the term of the OPDC contract, percent of attorneys who obtain at least 12 hours per year of continuing legal education credit in the area(s) of law in which they provide public defense representation. Parent Child Representation Program (PCRP) Percent of PCRP attorneys who report spending approximately 1/3 of their time meeting with court appointed clients in cases which the attorney represents a parent or child with decision- making capacity. Oregon Public Defense Commission 6
Stakeholder Engagement
Stakeholder Engagement OPDC values the feedback received from our stakeholders. Customer Service Survey Everyone will have the opportunity to complete the Customer Service Survey. There are 7 questions, with the last question referencing your answer to question 6 this is your option to list specific information about the overall quality of services provided by OPDC. Continued Legal Education (CLE) Contracted Attorneys will be sent a document link to answer one question: Did you complete 12 hours of CLE from July 1, 2023 June 30, 2024? Oregon Public Defense Commission 8
Timeline for Stakeholder Engagement
Timeline Customer Service Survey will be distributed the week of June 3rd through a special communication to all stakeholders with a link to complete. The survey will be available for 30 days One survey response per person The Continued Legal Education question will be distributed the week of June 24 through a special communication to contracted attorneys with a link to complete. The link will be valid for 30 days. One submission per contracted attorney Oregon Public Defense Commission 10
The KPM recording along with the power point presentation will be posted to the OPDC website: Office Hours & Stakeholder Engagement Oregon Public Defense Commission 12
