Member Quality Update: Enhancing Strategic Anchors and Department Goals
Explore the latest updates on Member Quality from the Spring 2018 Regional Meetings. Discover strategic anchors, department goals, and ongoing optimization plans. Delve into monitoring processes, educational efforts, efficiency enhancements, and the focus on process improvement to ensure sustainable and consistent quality standards.
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Presentation Transcript
Member Quality Update Spring 2018 Regional Meetings 1
Objectives Provide a brief overview of Member Quality and the MPSC Describe Member Quality s strategic anchors and department goals Highlight changes implemented and changes still to come Answer questions and get feedback 2
Polling Questions 1. Why does the OPTN monitor members? (Current state) 2. Why should the OPTN monitor members? (Preferred state) C. Equally for compliance and performance improvement D. Mostly to support process improvement A. Exclusively to monitor compliance B. Mostly to monitor compliance E. Exclusively to support process improvement 3
Polling Questions 1. Why does the OPTN monitor members? (Current state) 2. Why should the OPTN monitor members? (Preferred state) C. Equally for compliance and performance improvement D. Mostly to support process improvement A. Exclusively to monitor compliance B. Mostly to monitor compliance E. Exclusively to support process improvement 4
Site Survey Reviews Performance and Inactivity Reviews Allocation Reviews Member Quality MPSC Process Improvement, including COIIN Membership Applications Patient Safety Investigations 5
Member Quality Optimization Plan Recognized need to update processes and procedures What are we reviewing? Why are we reviewing it? How are we reviewing it? Recognized need to increase efficiency Maximize staff, member and MPSC time and resources. Leverage technology. Prioritize sharing lessons learned with the community Help prevent issues rather than responding to issues that already occurred. 6
Member Quality Strategic Anchors Improvement Sustainability Consistency Efficiency Education 7
Member Quality Department Goals Monitoring Education Efficiency Decrease burden Conduct value- added reviews Focus on process improvement Sustainable and consistent Share data Share lessons learned Better explain review processes Decrease burden Minimize steps Eliminate redundancy Leverage technology 8
Member Quality Department Goals Combine living donor and deceased donor transplant surveys Decrease site survey sample sizes Shorten the site survey review timeframe to evaluate most current practices Kidney outcomes operational rule Update processes and staff trainings to ensure reviews are conducted consistently Monitoring Decrease burden Value-added reviews Focus on process improvement Sustainable and consistent 9
Member Quality Department Goals Develop What to Expect resource documents Present Year in Review data and other information at conferences Refer topics to other OPTN Committees, TransplantPro, Instructional Innovations Share results of case review data analyses Education Share data Share lessons learned Better explain review processes 10
Member Quality Department Goals Appendix L proposal Changes to MPSC processes to notify members of the review outcome more quickly Developing templates for members to use in response to inquiries EMPIR will allow members to submit membership applications online and access a self-service portal Efficiency Decrease burden Minimize steps Eliminate redundancy Leverage technology 11
Member Quality Contact Information Jacqui O Keefe, Member Quality Director Jacqueline.Okeefe@unos.org Matt Belton, Member Quality Assistant Director Matt.Belton@unos.org Ann-Marie Leary, MPSC Operations Manager Ann-Marie.Leary@unos.org Sharon Shepherd, Membership and Performance Monitoring Manager Sharon.Shepherd@unos.org Kristen Sisaithong, COIIN Project Lead Kristen.Sisaithong@unos.org Tina Rhoades, Site Survey Manager Tina.Rhoades@unos.org 12
Questions? Feedback? 13
