Marshall University School of Medicine IT Resources & Services Overview

Explore the convenient IT resources and services offered by Marshall University School of Medicine, including information about key personnel like CIO Mike McCarthy and Director of IT Holly Dunmore. Find details on how to contact the SOM service desk for assistance, manage usernames and passwords, access self-service resources, set up multi-factor authentication, utilize MyMU Portal and MUOnline, and access email and cloud storage through Office 365. Stay informed about the available support and tools tailored to the medical school community.

• Marshall University
• School of Medicine
• IT Resources
• Services
• Support

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1. WELCOME Marshall University School of Medicine Information Technology Resources & Services

2. MIKE MCCARTHY - CIO

3. HOLLY DUNMORE DIRECTOR IT

4. VINCENT CIACCIA IT SPECIALIST (SOM)

5. JAY LEGG IT CONSULTANT, SR. (PA)

6. NEED HELP? CONTACT SOM SERVICE DESK http://jcesom.marshall.edu/IT/students SOMIT@marshall.edu 304-696-6848(MUIT) Biotech 241A CEB 233 & L09

7. SINGLE SIGN ON SERVICES &

8. USERNAMES AND PASSWORDS 2020 Accounts passwords set to six digit date of birth. If you had an account prior to your medical school career we did not reset your password If you do not remember, contact the help desk or self service page below You should change your password http://www.marshall.edu/id/

9. SELF SERVICE PAGE WWW.MARSHALL.EDU/ID * Please note that you have access to School of Medicine specific helpdesk resources that are going to be able to assist you more efficiently. The contact info on the self services page is for the undergraduate campus.

10. MULTI-FACTOR AUTHENTICATION - MFA www.marshall.edu/it/mfa

11. MyMU Portal & MUOnline www.marshall.edu/mymu www.marshall.edu/muonline (link in MyMU as well)

12. Email & Cloud Storage Office 365 Email and Microsoft Software can be accessed through the MyMU portal http://login.microsoftonline.com

13. Software Office 365

14. SOFTWARE RESOURCES https://jcesom.marshall.edu/it www.marshall.edu/it/availablesoftware

15. WIRELESS ACCESS Enter your username and password Trust the certificate Instructions for various devices can be found at the link above

16. ONLINE RESOURCES https://jcesom.marshall.edu/hsl Located MUMC 2nd Floor

17. Access Medicine https://accessmedicine.mhmedical.com/

18. COMPUTER LAB FACILITIES Biotech 10 Seat computer lab and study rooms on 2nd floor room 203 CEB Collaborative Learning Spaces available on third floor, 5 seat computer lab on third floor Food and Drink are OK Use Caution! Report spills and problems 24 hour access via student ID card

19. STUDY AREAS BE COURTEOUS Please be courteous to those who will come into an area after you. If you disconnect the technology in the conference rooms the users who may have a video conference scheduled will not be able to use the facilities Be thoughtful and leave an area as you found it If you find an issue with the technology report it to SOMIT@marshall.edu

20. Printing MEB computer lab Biotech computer lab HSL 10 cents per page Points (money) can be added to your student ID http://www.marshall.edu/cardaccounts/

21. EMERGENCY NOTIFICATIONS

22. DOCHALO DocHalo HIPAA Compliant Secure Text Messaging System for Healthcare DocHalo invitation will be sent to you soon

23. HAVE YOU?

24. HAVE YOU?

25. HELP! http://jcesom.marshall.edu/ IT/students SOMIT@marshall.edu 304-696-6848(MUIT)