Market IT Performance Overview December 2023
Market IT systems at ERCOT achieved their SLA targets in December 2023 with Retail Market IT systems meeting all SLA targets. Incident reports highlight successful service availability and transparency. MarkeTrak performance statistics show a monthly average availability of 39.2% and response time of 1.60 seconds. ListServ data reveals post trends, recipient numbers, and subscription activities. Overall, the IT infrastructure demonstrated stability and efficiency during the period.
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Presentation Transcript
Information Technology Report Mick Hanna Manager, Market Applications Services Support ERCOT Public January 2024
Incident Report Highlights Service Availability December 2023 Retail Market IT systems did meet all SLA targets. Market Data Transparency IT systems met all SLA targets Retail Incidents & Maintenance December 2023 Sunday, December 12, 2023 Planned Site Failover Non-Retail Incidents & Maintenance December 2023 December 6 Planned Maintenance. December 7-9, 2023, ERCOT Planned Site Failovers. ListServ Incidents & Maintenance December 2023 Sunday, December 12, 2023 Planned Site Failover SLA Documents and Incident Reporting https://www.ercot.com/services/sla/ 2 PUBLIC
MarkeTrak Performance MarkeTrak Availability (%) Response Time (seconds) Monthly Average .39 2.01 .60 .94 December 2023 SLO (seconds) 12 Month Average .41 2.84 .68 1.81 API QueryDetail API QueryList API Update GUI Average 100.00 100.00 100.00 99.69 99.97 2 10 10 10 Historical Performance 4.00 3.50 3.00 2.50 2.00 1.50 1.00 0.50 0.00 2022/12 2023/01 2023/02 2023/03 2023/04 2023/05 2023/06 2023/07 2023/08 2023/09 2023/10 2023/11 0.49 0.43 0.46 0.44 0.31 0.33 2.98 3.35 3.61 2.76 2.63 3.03 0.70 0.61 0.68 0.55 0.78 0.05 QueryDetail QueryList Update 0.3 2.53 0.74 0.33 2.49 0.64 0.28 2.26 0.49 0.35 2.45 0.49 0.35 2.46 0.52 0.39 2.01 0.60 QueryDetail QueryList Update 3 PUBLIC
December ListServ Stats ListServ Post Trends 4500 4000 3640 Posts 314069 Recipients RMS List 386 Posts 50 New Subscriptions 9 Unsubscribe TDTMS List 3 Posts 1 New Subscriptions 0 Unsubscribe Weather Moratorium Actions 0 3500 3000 2500 2000 1500 1000 500 0 2022/12 2023/02 2023/04 2023/06 2023/08 2023/10 ListServ Recipient Trends 700000 600000 500000 400000 300000 200000 100000 0 2022/12 2023/02 2023/04 2023/06 2023/08 2023/10 4 PUBLIC
