iSupport Sandbox User Guide

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Comprehensive user guide for iSupport Sandbox, covering topics such as logging in, creating and searching for cases, documenting errors, and contact information for support. Includes visual aid and instructions for Internet Explorer and Chrome users. Get assistance and resolve issues effectively using the provided resources.

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Uploaded on Oct 04, 2024 | 0 Views

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iSupport

Sandbox Using Internet Explorer (version 8 or above) Internet Explorer (version 8 or above) or Chrome (42 or above) or Chrome (42 or above) iSupport - http://209.12.95.52/iSupportWeb

Logging into iSupport Sandbox http://209.12.95.52/iSupportWeb/applauncher.jsp User Name Password Login Screen for iSupport Web

CCRT Case Create Create and search for cases using the CCRT screen

Documenting Errors When errors occur, please log in Jira and describe the steps that you completed prior to the receiving of the error in a word document. Identify the Case ID and screen If applicable, insert before and after screen shots in a comment to your Issue <copy screen> Alt + Print Screen <paste screen> Ctrl + V The word document is available in Jira.