Improving Hospital Discharge Processes in South West London
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Sandy Keen Assistant head of
Transformation and integration
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The hospitals, needed support to manage sudden and large
increases in hospital admissions
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Before COVID, patients needed to be assessed by different
organisations and professionals before they could go home.
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Each organisation involved had a separate contact number
and form that the ward staff needed to use.
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Sometimes, meetings were also needed to coordinate
discharges better.
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Stopped assessments on the wards and assessed at home.
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One form for all organisations, to one email address.
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A discharge team across organisations
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Hospital staff discharged patients home with a care package and
this package was assessed at home.
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St George’s Hospital was the first hospital in London to start
opening beds for planned operations and their waiting times in A
and E continue to be the best in London.
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Review what makes sense to continue, to stop
and what to adapt
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Develop new services for people with post
COVID needs
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Build on and maintain new cross organisational
relationships that improve services
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Restart services that help people stay well and
out of hospital
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Our thinking at the moment is that there have been
benefits to this way of working
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However there is work needed to improve the
processes and learn from those who experienced
these new discharge arrangements
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What are your
experiences
of these new
arrangements for discharge
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What would you like to see improved
in the new
processes
3.
We are looking for participants to be part of a
task and finish group to set up a work
programme if you are interested please email
me
sandy.keen@swlondon.nhs.uk
Sandy Keen, Assistant Head of Transformation and Integration, led changes to hospital discharge processes across multiple boroughs in South West London. The initiative focused on enhancing coordination between organizations, streamlining assessments, and prioritizing patient care, resulting in improved efficiency and service delivery. The team is seeking feedback and participation to further enhance and optimize the new discharge arrangements.
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Presentation Transcript
Changes to hospital discharge Sandy Keen Assistant head of Transformation and integration Bringing together Croydon, Kingston, Merton, Richmond, Sutton and Wandsworth
The Challenge The hospitals, needed support to manage sudden and large increases in hospital admissions Before COVID, patients needed to be assessed by different organisations and professionals before they could go home. Each organisation involved had a separate contact number and form that the ward staff needed to use. Sometimes, meetings were also needed to coordinate discharges better.
What we did .. Stopped assessments on the wards and assessed at home. One form for all organisations, to one email address. A discharge team across organisations Hospital staff discharged patients home with a care package and this package was assessed at home. St George s Hospital was the first hospital in London to start opening beds for planned operations and their waiting times in A and E continue to be the best in London.
Going forward Review what makes sense to continue, to stop and what to adapt Develop new services for people with post COVID needs Build on and maintain new cross organisational relationships that improve services Restart services that help people stay well and out of hospital
What we need from you Our thinking at the moment is that there have been benefits to this way of working However there is work needed to improve the processes and learn from those who experienced these new discharge arrangements
Questions 1. What are your experiences of these new arrangements for discharge 2. What would you like to see improved in the new processes 3. We are looking for participants to be part of a task and finish group to set up a work programme if you are interested please email me sandy.keen@swlondon.nhs.uk
