Improving Hospital Services Quality Through MSS Implementation Program Findings Dissemination
In this comprehensive report, the effectiveness of MSS Implementation Program in enhancing the quality of hospital services is highlighted. The program aims to motivate local hospital management, provide joint assessment opportunities, and offer external feedback and coaching. The report covers objectives, best practices in governance, clinical service management, and hospital support service management, along with areas for improvement. Detailed analysis and standards evaluation in governance and management sections are presented to showcase the impact of the program on hospital services quality.
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Presentation Transcript
MSS - A Readiness tool to improve Quality Hospital Services MSS Implementation Program: Findings dissemination Name of Hospital Name of Hospital Date: .. Date: ..
MSS Implementation Objectives Motivate local hospital management to maintain and improve MSS. Provide opportunity for joint assessment and observation. Feedback and coaching by external team. Team Members Insert names of team members
Best practices Section One: Governance and Management
Best practices Section 2 : Clinical Service Management
Best practices Section 3: Hospital Support Service Management
Photos to explain hospitals practice on Areas for improvement
MSS Summary Sheet No. of Standards Obtain Percentage Code Standards Max Score Obtain Score SECTION: I Governance and Management Standards (20% Weightage) 1.1 Governance 27 27 20 74% 1.2 Organizational Management 15 15 7 47% Human Resources Management and Development 1.3 17 19 11 58% 1.4 Financial Management 17 17 13 76% Medical Records and Information Management 1.5 14 14 12 86% 1.6 Quality Management 15 17 9 53% Total Governance and Management Standards (20% Weightage) 105 109 72 66%
MSS Summary Sheet No. of Standards Code Standards Max Score Obtain Score Obtain Percentage SECTION: II Clinical Management (60% Weightage) 2.1 OPD Service 28 60 25 42% 2.2 Speical Clinic 68 74 53 72% 2.3 Emergency Service 35 41 33 80% 2.4 Dressing Injections and Procedures Room 12 20 18 90% 2.5 Pharmacy Service 36 40 17 43% 2.6 Inpatient Service (General Ward) 28 34 24 71% 2.7 Maternity Service 60 72 58 81% 2.8 Surgery/ Operation Service 42 58 43 74% 2.9 Diagnostic and Laboratory Services 66 70 45 64% 2.10 Dental Services 18 22 0 0% 2.11 Post-Mortem and Morturay Service 14 16 0 0% 2.12 Medico-legal Services 11 13 0 0% Total Clinical Management (60% Weightage) 418 520 316 61%
MSS Summary Sheet No. of Standards Obtain Percentage Code Standards Max Score Obtain Score SECTION: III Hospital Support Services Standards (20% Weightage) Central Supply Sterile Department (CSSD) Laundry Housekeeping Repair, Maintenance and Power system Water supply Hospital Waste Management Safety and Security Transportation and Communication Store (Medical and Logistics) Hospital Canteen Total Hospital Support Services Standards (20% Weightage) Total Overall MSS Score (Weightage Average Score) 3.1 17 19 12 63% 3.2 3.3 3.4 3.5 3.6 3.7 3.8 3.9 3.10 17 13 12 19 15 12 3 0 0 4 16% 0% 0% 100% 63% 41% 75% 86% 20% 4 4 16 15 16 17 10 7 6 6 3 8 7 8 7 15 15 124 132 51 39% 647 761 439 59%
MSS Score History of.. Hospital Event Date Score MSS implementation - 1 MSS implementation - 2 MSS implementation - 3 MSS implementation - 4 MSS implementation - 5 MSS implementation - 6
MSS score Trend in District level MSS MSS score Trend in District level MSS MSS Score Trend 50% 48% 46% 45% 39% MSS MSS MSS MSS MSS Implementation 1 Implementation 2 Implementation 3 Implementation 4 Implementation 5
Prioritized Action Plan develop by Hospital Prioritized Action Plan develop by Hospital during last MSS assessment during last MSS assessment Priority No Planed Activities Current Status (C= completed, O = Ongoing, N= Not done) Remarks Plan 1 Plan 2 Plan 3 Plan 4 Plan 5 5 1 2 3 4 6 7 8 9 10
Prioritized Action Plan develop by Hospital Prioritized Action Plan develop by Hospital during last MSS assessment during last MSS assessment Priority No Planed Activities Current Status (C= completed, O = Ongoing, N= Not done) Remarks Plan 1 Plan 2 Plan 3 Plan 4 Plan 5 5 1 2 3 4 6 7 8 9 10
