British Red Cross Home from Hospital Service Overview
The British Red Cross Home from Hospital Service, managed by Debbie Hayter, was jointly commissioned by Portsmouth City Council and Hampshire County Council in January 2018. The service aims to support individuals after hospital discharge with various needs including social isolation, welfare checks, shopping, and equipment. By helping individuals gain confidence, self-manage, and reconnect with their community, the service has made a significant impact. Through collaborations with hospital teams and community resources, the service provides immediate support and longer-term interventions to address individual needs. The case studies highlight the personalized assistance provided to people in vulnerable situations. Looking ahead, the service has been recommissioned until June 2020, with plans to strengthen relationships with the community and healthcare providers. Comprehensive evaluation is also set to be conducted to further enhance the service's effectiveness.
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Presentation Transcript
British Red Cross Home from Hospital Service Debbie Hayter Service Manager
Overview - Joint commissioned by Portsmouth City Council and Hampshire County Council in January 2018, covering Portsmouth, Havant, Emsworth, Hayling, Waterlooville, Gosport, Fareham. - Aim to support individuals following a discharge from hospital, that have been identified with a need going home, e.g.: socially isolated, welfare check, shopping, equipment etc. - Intention to support individuals to gain confidence, self manage and reconnect to their community
How - Linking in with the Hospital teams QA Hospital & Community Hospitals Community/Longer Term Solutions/ Telephone Support In hospital Support/Barriers Welfare Resilience Immediate Needs
Impact Jan June 2019 587 accepted people supported 24% 142 Longer term intervention 30% 174 Short Term Support 46% 271 Welfare One off Support & Signposting
Case Study Welfare Check / Support to organize Meals on Wheels X lives alone, in her 70 s and was admitted to hospital after a fall and needed an operation effecting her shoulder. Referral for a Welfare Check. Reablement POC in place. X partially sighted. X wanted to be able to make a cup of tea for herself Build confidence in going outside for a walk
Case Study A 57 year old man living on his own in a one bedroom bungalow. Medical issues: Diabetic, Incontinent, Bi polar A diagnosis of being Anti-social has little tolerance for other people and does not like visitors! Knife injury to his leg means he has very poor mobility. Walking is difficult with a stick. Referred to the Red Cross in need encouragement to eat. Closed Curtains Floor covered in Rubbish/rotten food, Clothing Environment No motivation to dress Staying in Bed all day Poor mobility Lifestyle
Future - Service recommissioned until June 2020 - workers Start to work more closely with the Community & GP Link - Continue to build on existing relationships - Look at comprehensive evaluation of the service
