Human Behavior Models and Feedback Strategies
Diving Deep: Iceberg reflection &
3-step feedback
Iceberg model
Behaviour
Feelings & Thoughts
Values
Needs
SCARF model
Needs: Five factors (basic needs) impacting our behaviour in the work space
STATUS
: The perception of being considered better or worse than others
CERTAINTY:
The predictability of future events
AUTONOMY
: The level of control we feel able to exert over our lives
RELATEDNESS:
The sense of having shared goals and being part of the ‘crowd’
FAIRNESS
: The sense that we are being respected and treated fairly in comparison to others.
David Rock - Neuroleadership Institute
Journaling: Iceberg reflection
Behaviour
Feelings & Thoughts
Values
Needs
3-step Feedback
1) I have observed…
Observation
2) It makes me feel… happy / annoys me / irritates me…
Feelings & Needs
3) Please …
Request
Purpose:
Better understand your own and other people’s behaviour and be able to talk about it.
As a Blue Leaders it is helpful to be in good relationship with yourself and your environment. If you are aware of your own (and others’) basic needs and can communicate this clearly, you have a differentiated view on the world and can acknowledge contradictions, tensions, and ambiguity.
Each person has sense-making patterns of how things work, developed over time from experiences, acculturation, and other developmental influences. Our view of how the world works gets patterned into our brains as physical neuronal pathways.
There is no one way of looking at things!
Building block
Explore the Iceberg and SCARF models which delve into the underlying factors influencing behavior in the workplace, along with a 3-step feedback process focusing on observation, emotions, and requests. Gain insights into needs, feelings, thoughts, values, and the dynamics of perception, certainty, autonomy, relatedness, and fairness in shaping human interactions.
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Presentation Transcript
Diving Deep: Iceberg reflection & 3-step feedback
Iceberg model Behaviour Feelings & Thoughts Values Needs
SCARF model Needs: Five factors (basic needs) impacting our behaviour in the work space David Rock - Neuroleadership Institute STATUS: The perception of being considered better or worse than others CERTAINTY: The predictability of future events AUTONOMY: The level of control we feel able to exert over our lives RELATEDNESS: The sense of having shared goals and being part of the crowd FAIRNESS: The sense that we are being respected and treated fairly in comparison to others.
3-step Feedback 1) I have observed Observation 2) It makes me feel happy / annoys me / irritates me Feelings & Needs 3) Please Request
