How to Cancel a Referral Request Using UBRN

To cancel a referral request using UBRN, navigate to the patient tab, search using the UBRN, then on the Referral summary page, choose Cancel appointment from the Actions dropdown. Select a cancellation reason, add comments if needed, confirm the cancellation, and close the confirmation page.

• Cancel Referral
• UBRN
• Patient Care
• Appointment Management

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Uploaded on Aug 12, 2024 | 0 Views

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1. How to. Cancel a referral request / UBRN Select the patient tab to allow a search using the UBRN

2. How to. Cancel a referral request / UBRN - continued On the Referral summary page, select the dropdown from the green Actions box

3. How to. Cancel a referral request / UBRN - continued Three options will be shown. Select Cancel appointment

4. How to. Cancel a referral request / UBRN - continued Select the reason for cancellation from the dropdown list and add comments in the Reason for Cancellation Comments box Note: some cancellation reasons will cancel the UBRN request (i.e. Patient intends to go private , referral no longer required, and Referral raised in error ). All other reasons will allow you to rebook using this UBRN. All un-booked UBRNs will need to be actioned

5. How to. Cancel a referral request / UBRN - continued The Cancel Alert is to confirm you wish to cancel the appointment and the request (UBRN). Click Yes

6. How to. Cancel a referral request / UBRN - continued Click Close on Cancel confirmation page to end task.