Effective Referral Process in Child Protection Programs
SLIDE 1
SLIDE 2
LEARNING OUTCOMES
At the end of this module, you should:
•
Understand the wide range of formal and informal actors who play a
role in referrals;
•
Identify local existing and potential actors who can provide support
for children at risk of or experiencing violence;
•
Explore successes and barriers in existing referral processes;
•
Have a clear understanding of any referral mechanisms that are
locally in place.
SLIDE 3
WHY IS IT IMPORTANT TO HAVE AN
EFFECTIVE REFERRAL PROCESS?
•
A violence response requires interventions from multiple actors
•
A referral process can enhance rapid access to multiple services
•
The child is less likely to ‘fall through the cracks’ and get lost to the
system
•
A referral process enables a child to receive comprehensive services
from different people who have different skills
•
Can reduce stress and workload for individual service providers,
if
a
referral process is well coordinated
SLIDE 4
CRITERIA FOR SETTING A GOOD REFERRAL
SYSTEM
SLIDE 5
PRINCIPLES FOR AN EFFECTIVE
REFERRAL PROCESS
•
Have one lead ‘case manager’ responsible for following the referral
through
•
Be clear
why
you are making the referral, and to
whom
, and for
what
•
Be sure that the required support can be provided at the referral
point
•
Ensure that the child or caregiver knows why and agrees to the
referral being made
•
Only refer to places that the client can get to
•
Always get consent from the client before making the referral
•
Referral or case management information system, that can confirm
the referral has been made and track onward and counter-referrals
SLIDE 6
MAKING THE REFERRAL CHILD-
CENTERED
•
Always explain what you would like to do and why – a brochure is not
enough
•
Think of the child’s best interests – respect a child’s right to not seek
the referral service; if there is a risk of harm to the child, explain why
you are making a report
•
Actively help the child access the referral
•
Offer to make a call or contact the referral point on the
child’s/guardian’s behalf
•
Invite the referral person to the health center and introduce, if
appropriate or escort the child if appropriate
SLIDE 7
MAKING A REFERRAL PATHWAY
WORK FOR YOU
•
Be clear who the lead case manager is (for you and for your institution)
•
Get to know at least one individual at that service personally
•
Be able to refer them by name in discussion with child/guardian
•
Understand what is provided so you can tell child/guardian
•
Maintain relationships through:
1.
Regular meetings (e.g. child protection coordination forums)
2.
Information-sharing and visits to each other’s facilities
3.
Hosting co-training
SLIDE 8
SLIDE 9
SUMMARY
•
Violence requires interventions from multiple actors
•
Be child-centered – ask, explain, support
•
Always keep the child’s best interests first – think safeguarding
•
Support can come from multiple sources – both formal and
community / informal
Understanding the importance of an effective referral process in child protection programs is crucial. It ensures rapid access to services, prevents children from falling through the cracks, and reduces stress for service providers. Criteria and principles for setting up a good referral system are outlined, emphasizing the need for clear communication, consent, and tracking mechanisms. Making referrals child-centered is key, focusing on the child's best interests and ensuring their participation in the process.
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Presentation Transcript
SLIDE 2 LEARNING OUTCOMES At the end of this module, you should: Understand the wide range of formal and informal actors who play a role in referrals; Identify local existing and potential actors who can provide support for children at risk of or experiencing violence; Explore successes and barriers in existing referral processes; Have a clear understanding of any referral mechanisms that are locally in place.
SLIDE 3 WHY IS IT IMPORTANT TO HAVE AN EFFECTIVE REFERRAL PROCESS? A violence response requires interventions from multiple actors A referral process can enhance rapid access to multiple services The child is less likely to fall through the cracks and get lost to the system A referral process enables a child to receive comprehensive services from different people who have different skills Can reduce stress and workload for individual service providers, if a referral process is well coordinated
SLIDE 4 CRITERIA FOR SETTING A GOOD REFERRAL SYSTEM Identify and map available services or organizations Develop tools for monitoring referrals and coordination Create a directory list Establish referral pathways Establish informal or formal agreements
SLIDE 5 PRINCIPLES FOR AN EFFECTIVE REFERRAL PROCESS Have one lead case manager responsible for following the referral through Be clear why you are making the referral, and to whom, and for what Be sure that the required support can be provided at the referral point Ensure that the child or caregiver knows why and agrees to the referral being made Only refer to places that the client can get to Always get consent from the client before making the referral Referral or case management information system, that can confirm the referral has been made and track onward and counter-referrals
SLIDE 6 MAKING THE REFERRAL CHILD- CENTERED Always explain what you would like to do and why a brochure is not enough Think of the child s best interests respect a child s right to not seek the referral service; if there is a risk of harm to the child, explain why you are making a report Actively help the child access the referral Offer to make a call or contact the referral point on the child s/guardian s behalf Invite the referral person to the health center and introduce, if appropriate or escort the child if appropriate
SLIDE 7 MAKING A REFERRAL PATHWAY WORK FOR YOU Be clear who the lead case manager is (for you and for your institution) Get to know at least one individual at that service personally Be able to refer them by name in discussion with child/guardian Understand what is provided so you can tell child/guardian Maintain relationships through: 1. Regular meetings (e.g. child protection coordination forums) 2. Information-sharing and visits to each other s facilities 3. Hosting co-training
SLIDE 9 SUMMARY Violence requires interventions from multiple actors Be child-centered ask, explain, support Always keep the child s best interests first think safeguarding Support can come from multiple sources both formal and community / informal
