Highlights from SunGuide Software Users Group Meeting IV&V Edition

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SunGuide Software
Users Group Meeting
October 20, 2022
1
IV&V Edition
2
 
WELCOME
ATTENDEE ROLL CALL
SunGuide Software Users Group
 
10/20/2022
undefined
SG-5143 – Chronology Report Able
to Generated in Sections of
Interest
Tucker Brown
SunGuide Software Users Group
3
10/20/2022
SunGuide Software Users Group
4
Enhancement
o
There is a new whitelist/blacklist filter for the Event
Chronology types within the Event Chronology Report.
o
The list of available types is pulled from the list of all
known Event Chronology Types at the last restart of
Event Management.
o
This parameter filters out the list of Event Chronology
Type entries displayed in the report.
10/20/2022
SunGuide Software Users Group
5
Enhancement
10/20/2022
SunGuide Software Users Group
6
Questions
o
When the report is generated, the list of events
included in the report is based on the event selection
criteria selected for the reports,
 AND THEN
o
The Event Chronology Types are removed based on the
filter.
o
Is there a need for an option to filter down to ONLY
events that have (or don’t have) the Event Chronology
Type selected?
10/20/2022
7
 
SunGuide Software Users Group
 
10/20/2022
QUESTIONS?
COMMENTS?
SUPPORT?
undefined
SG-5557 – Ability to Set WWD
 Sites to Maintenance
Mode Via SG
Tucker Brown
SunGuide Software Users Group
8
10/20/2022
SunGuide Software Users Group
9
Enhancement
o
WWD devices can be set to maintenance mode, which
will still poll the device but prevent any detections from
triggering alarms in the system.
o
The users can set either a duration or an end time for
the maintenance mode on the device.
o
The users get a popup, triggered a configured amount
of time before the end of the maintenance mode
period, asking what they would like to do with the
device.
10/20/2022
SunGuide Software Users Group
10
Enhancement
10/20/2022
SunGuide Software Users Group
11
Questions
o
For the popup, is there a need to show when the
maintenance mode will end?
Should it be the time span (5 minutes) or the actual time
(12:00:00)?
o
Is there a need to archive the username of the user who
takes it out of maintenance mode earlier than
scheduled?
Status Logger or Database?
10/20/2022
12
 
SunGuide Software Users Group
 
10/20/2022
QUESTIONS?
COMMENTS?
SUPPORT?
undefined
SG-5706 – Add Timestamp
When Executive Notification
Emails are Sent
Tucker Brown
SunGuide Software Users Group
13
10/20/2022
SunGuide Software Users Group
14
Enhancement
o
The time an Executive Notification is sent is now logged
in the Event Chronology, but not shown in the Executive
Notification narrative dialog.
10/20/2022
SunGuide Software Users Group
15
Questions
o
Is the sent time of previous Executive Notifications
something that should be included in the Executive
Notification narrative dialog?
Should it be included in the default narrative or just
something operators would click a checkbox to include?
o
Although it sounds trivial, this one is not and would
require some extensive rework of how Executive
Notifications work.
Would this be used?
10/20/2022
16
 
SunGuide Software Users Group
 
10/20/2022
QUESTIONS?
COMMENTS?
SUPPORT?
undefined
SG-6015 – TPAS Prompt for
Verifying Available Spaces
for CO Reporting
Tucker Brown
SunGuide Software Users Group
17
10/20/2022
SunGuide Software Users Group
18
Enhancement
o
The system will now prompt users to verify space
counts in configured parking areas.
o
Counts and user responses are archived, and a new
template is available to report on the counts.
10/20/2022
SunGuide Software Users Group
19
Questions
o
Currently, all facilities and parking areas configured to
be reported are included in the report.
Does the report need parameters to filter down to
specific facilities and parking areas?
Would any other filter parameters be useful?
10/20/2022
20
 
SunGuide Software Users Group
 
10/20/2022
QUESTIONS?
COMMENTS?
SUPPORT?
undefined
FYI:
SG-5456 – "TMC Notified" for
 all notified times regardless
 of whether notified box
is checked
Tucker Brown
SunGuide Software Users Group
21
10/20/2022
SunGuide Software Users Group
22
Enhancement
o
The Event Responders’ check box combined with the time
set in the Event Responders’ dialog will change the text of
the Event Chronology entry to better clarify if the TMC
notified the field, or the field notified the TMC.
FYI
o
The Chronology text for the TMC NOTIFIED category was
set to “TMC was notified by XX”.
o
The Chronology text for the NOTIFIED BY TMC category
was set to “XX was notified by TMC” instead of “TMC
notified XX”.
10/20/2022
23
 
SunGuide Software Users Group
 
10/20/2022
QUESTIONS?
COMMENTS?
SUPPORT?
undefined
JIRA Changes
Tucker Brown
SunGuide Software Users Group
24
10/20/2022
SunGuide Software Users Group
25
JIRA Security Changes
o
Remove users that have never logged in.
o
Deactivate all accounts which haven’t logged in for the
last 6 months.
o
For future logins, if a user hasn’t logged for 5 months,
they would receive an email indicating they need to log
in or their account will be deactivated.
If 6 months elapses, the account will be deactivated.
If the user needs to re-activate the account, they will need
to send an email to Central Office, and it can re-activated.
10/20/2022
SunGuide Software Users Group
26
JIRA Updates
o
We were looking to have a box on the JIRA front page that
would show Failure Issues needing updates from either
SwRI or the District.
Due to an issue with JIRA directly, permission is not allowing
this to be shown to FDOT users.
An issue has been logged with Jira to try to resolve the
permissions issue. Awaiting response.
o
We were also looking to include district/agency along with
name (i.e., “John Doe, District X”) as previously requested,
but Jira will not allow anything to be added to the name
field.
10/20/2022
27
 
SunGuide Software Users Group
 
10/20/2022
QUESTIONS?
COMMENTS?
28
 
SunGuide Software Users Group
 
10/20/2022
ANNOUNCEMENTS?
QUESTIONS?
COMMENTS?
ADJOURN.
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An overview of the SunGuide Software Users Group Meeting IV&V Edition held on October 20, 2022, showcasing discussions on chronology report generation, event filtering enhancements, feedback on event selections, and the ability to set WWD sites to maintenance mode. Attendees participated in engaging dialogues and explored new features and functionalities to further enhance the SunGuide software experience.


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  1. SunGuide Software Users Group Meeting IV&V Edition October 20, 2022 1

  2. WELCOME ATTENDEE ROLL CALL SunGuide Software Users Group 10/20/2022 2

  3. SG-5143 Chronology Report Able to Generated in Sections of Interest Tucker Brown SunGuide Software Users Group 3 10/20/2022

  4. Enhancement o There is a new whitelist/blacklist filter for the Event Chronology types within the Event Chronology Report. o The list of available types is pulled from the list of all known Event Chronology Types at the last restart of Event Management. o This parameter filters out the list of Event Chronology Type entries displayed in the report. 10/20/2022 4 SunGuide Software Users Group

  5. Enhancement 10/20/2022 5 SunGuide Software Users Group

  6. Questions o When the report is generated, the list of events included in the report is based on the event selection criteria selected for the reports, AND THEN o The Event Chronology Types are removed based on the filter. o Is there a need for an option to filter down to ONLY events that have (or don t have) the Event Chronology Type selected? 10/20/2022 6 SunGuide Software Users Group

  7. QUESTIONS? COMMENTS? SUPPORT? SunGuide Software Users Group 10/20/2022 7

  8. SG-5557 Ability to Set WWD Sites to Maintenance Mode Via SG Tucker Brown SunGuide Software Users Group 8 10/20/2022

  9. Enhancement o WWD devices can be set to maintenance mode, which will still poll the device but prevent any detections from triggering alarms in the system. o The users can set either a duration or an end time for the maintenance mode on the device. o The users get a popup, triggered a configured amount of time before the end of the maintenance mode period, asking what they would like to do with the device. 10/20/2022 9 SunGuide Software Users Group

  10. Enhancement 10/20/2022 10 SunGuide Software Users Group

  11. Questions o For the popup, is there a need to show when the maintenance mode will end? Should it be the time span (5 minutes) or the actual time (12:00:00)? o Is there a need to archive the username of the user who takes it out of maintenance mode earlier than scheduled? Status Logger or Database? 10/20/2022 11 SunGuide Software Users Group

  12. QUESTIONS? COMMENTS? SUPPORT? SunGuide Software Users Group 10/20/2022 12

  13. SG-5706 Add Timestamp When Executive Notification Emails are Sent Tucker Brown SunGuide Software Users Group 13 10/20/2022

  14. Enhancement o The time an Executive Notification is sent is now logged in the Event Chronology, but not shown in the Executive Notification narrative dialog. 10/20/2022 14 SunGuide Software Users Group

  15. Questions o Is the sent time of previous Executive Notifications something that should be included in the Executive Notification narrative dialog? Should it be included in the default narrative or just something operators would click a checkbox to include? o Although it sounds trivial, this one is not and would require some extensive rework of how Executive Notifications work. Would this be used? 10/20/2022 15 SunGuide Software Users Group

  16. QUESTIONS? COMMENTS? SUPPORT? SunGuide Software Users Group 10/20/2022 16

  17. SG-6015 TPAS Prompt for Verifying Available Spaces for CO Reporting Tucker Brown SunGuide Software Users Group 17 10/20/2022

  18. Enhancement o The system will now prompt users to verify space counts in configured parking areas. o Counts and user responses are archived, and a new template is available to report on the counts. 10/20/2022 18 SunGuide Software Users Group

  19. Questions o Currently, all facilities and parking areas configured to be reported are included in the report. Does the report need parameters to filter down to specific facilities and parking areas? Would any other filter parameters be useful? 10/20/2022 19 SunGuide Software Users Group

  20. QUESTIONS? COMMENTS? SUPPORT? SunGuide Software Users Group 10/20/2022 20

  21. FYI: SG-5456 "TMC Notified" for all notified times regardless of whether notified box is checked Tucker Brown SunGuide Software Users Group 21 10/20/2022

  22. Enhancement o The Event Responders check box combined with the time set in the Event Responders dialog will change the text of the Event Chronology entry to better clarify if the TMC notified the field, or the field notified the TMC. FYI o The Chronology text for the TMC NOTIFIED category was set to TMC was notified by XX . o The Chronology text for the NOTIFIED BY TMC category was set to XX was notified by TMC instead of TMC SunGuide Software Users Group notified XX . 10/20/2022 22

  23. QUESTIONS? COMMENTS? SUPPORT? SunGuide Software Users Group 10/20/2022 23

  24. JIRA Changes Tucker Brown SunGuide Software Users Group 24 10/20/2022

  25. JIRA Security Changes o Remove users that have never logged in. o Deactivate all accounts which haven t logged in for the last 6 months. o For future logins, if a user hasn t logged for 5 months, they would receive an email indicating they need to log in or their account will be deactivated. If 6 months elapses, the account will be deactivated. If the user needs to re-activate the account, they will need to send an email to Central Office, and it can re-activated. 10/20/2022 25 SunGuide Software Users Group

  26. JIRA Updates o We were looking to have a box on the JIRA front page that would show Failure Issues needing updates from either SwRI or the District. Due to an issue with JIRA directly, permission is not allowing this to be shown to FDOT users. An issue has been logged with Jira to try to resolve the permissions issue. Awaiting response. o We were also looking to include district/agency along with name (i.e., John Doe, District X ) as previously requested, but Jira will not allow anything to be added to the name SunGuide Software Users Group field. 10/20/2022 26

  27. QUESTIONS? COMMENTS? SunGuide Software Users Group 10/20/2022 27

  28. ANNOUNCEMENTS? QUESTIONS? COMMENTS? ADJOURN. SunGuide Software Users Group 10/20/2022 28

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