Feedback and Patient Experience Report for Lab Meeting with Dr. Iona Talintyre on 04/10/19
Patient reported experience
measures
Lab meeting 04/10/19
Dr Iona Talintyre
Providing a bigger
picture response to
a series of separate
incidents
Was there anything that you thought
was really good?
Fantastic
service, highly
recommended
Dr Pickard & team
are
brilliant
,
caring
,
listened
& took my
concerns on board
The doctor
looked at
the case in
real detail
Good
Lovely
input from
all those present
It's a
fantastic
idea to have the
paediatrician at
the GP, it's great.
Very
reassuring
Fantastic
team,
thanks
The discussion and
Q&A was really
helpful
in getting
my questions
answered
Bob was really
friendly
and
explained it all
so clearly
All
of it!
Most
things
Clear
explanations
about issue
and treatment
It is good to have
the opportunity to
see the
paediatrician at the
GP if/when need it
Excellent
Doctors bedside
manner was
excellent
Everyone
listened
to all my
concerns
The doctors
took
the time
to visit his
properly and to
answer all my
questions
They were
really
amazing
and
listened
Everything
was good
Someone
taking
notes as we
talked
Yes, they gave me
a
clear
explanation about
the matter
Fantastic
service
Checking in system
good, doctor was
punctual, good
surroundings
The doctors
are good,
thank you
Was there anything that you thought
could have been better?
Yes,
rescheduling of
appointment
confusion
Bit more
examination
When you were referred to the Outreach
service, did you receive enough information to
let you know what to expect?
•
68% knew who they’d see & what to expect
•
11% did not understand / did not receive any information
At the Outreach clinic, did the doctor(s)
listen to what you had to say?
•
97% felt the doctors really listened to what they were saying
Were you involved as much as you wanted
to be in decisions about treatment?
•
No-one felt less involved than they would have liked
Did you have confidence and trust in the
doctor(s) examining and treating your child?
•
95% felt very confident in the doctors
Did the doctor(s) address your concerns and
provide clear explanations in a way that you
could understand?
•
92% received clear explanations for all their concerns
Did you prefer having this appointment at
the GP surgery rather than the hospital?
•
79% preferred having the appointment at the GP surgery
•
18% had no preference
Has seeing a hospital paediatrician in the GP
surgery changed the way you feel about your
child's future care at the GP practice?
•
65% now feel more comfortable about going to the GP
•
32% felt no different about going to the GP
How likely is it that you'd recommend this
service to your friends and family?
•
98% were likely or extremely likely to recommend this service
Do all the different people treating and caring
for your child work well together to give you the
best possible care and support?
•
100% felt everyone works well together
Patient feedback and experiences regarding the lab meeting with Dr. Iona Talintyre on 04/10/19 were overwhelmingly positive. Patients appreciated the detailed attention, care, and listening skills of Dr. Talintyre and the team. While some suggested minor improvements such as more examination or reducing waiting time, the overall experience was highly recommended and praised.
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Presentation Transcript
Patient reported experience measures Lab meeting 04/10/19 Dr Iona Talintyre
Was there anything that you thought was really good? team, thanks Fantastic All of it! Excellent Most things The doctor looked at the case in real detail Good Dr Pickard & team are brilliant, caring , listened & took my concerns on board Fantastic service, highly recommended The discussion and Q&A was really helpful in getting my questions answered Clear explanations about issue and treatment Everything was good It's a fantastic idea to have the paediatrician at the GP, it's great. Very reassuring Bob was really friendly and explained it all so clearly The doctors took the time to visit his properly and to answer all my questions Everyone listened to all my concerns Someone taking notes as we talked It is good to have the opportunity to see the paediatrician at the GP if/when need it Providing a bigger picture response to a series of separate incidents Lovely input from all those present Fantastic service The doctors are good, thank you Yes, they gave me a clear explanation about the matter Checking in system good, doctor was punctual, good surroundings Doctors bedside manner was excellent They were really amazing and listened
Was there anything that you thought could have been better? Not really Bit more examination No! Yes, rescheduling of appointment confusion No Too many people in a tiny room No No, it was great Having a panel of 3 people was a bit weird Waiting time to see the paediatrician No, excellent The waiting time to see the paediatrican would have been sooner No, excellent
When you were referred to the Outreach service, did you receive enough information to let you know what to expect? 68% knew who they d see & what to expect 11% did not understand / did not receive any information
At the Outreach clinic, did the doctor(s) listen to what you had to say? 97% felt the doctors really listened to what they were saying
Were you involved as much as you wanted to be in decisions about treatment? No-one felt less involved than they would have liked
Did you have confidence and trust in the doctor(s) examining and treating your child? 95% felt very confident in the doctors
Did the doctor(s) address your concerns and provide clear explanations in a way that you could understand? 92% received clear explanations for all their concerns
Did you prefer having this appointment at the GP surgery rather than the hospital? 79% preferred having the appointment at the GP surgery 18% had no preference
Has seeing a hospital paediatrician in the GP surgery changed the way you feel about your child's future care at the GP practice? 65% now feel more comfortable about going to the GP 32% felt no different about going to the GP
How likely is it that you'd recommend this service to your friends and family? 98% were likely or extremely likely to recommend this service
Do all the different people treating and caring for your child work well together to give you the best possible care and support? 100% felt everyone works well together
