FAST Customer Survey
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Tuesday
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17
, 2015
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Complete Responses:
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Answered: 4,217 Skipped: 0
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Respondents
Respondents
Q
2
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Answered: 4,217 Skipped: 0
4
Overall Satisfaction Rate for FAST
Overall Satisfaction Rate for FAST
94%
overall
satisfaction
Q
2
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Answered: 4,217 Skipped: 0
5
Overall Satisfaction Rate for FAST
Overall Satisfaction Rate for FAST
Q
3
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Answered: 4,217 Skipped: 0
6
Overall Satisfaction Rate for FAST
Overall Satisfaction Rate for FAST
92%
overall
satisfaction
Q
3
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Answered: 4,217 Skipped: 0
7
Overall Satisfaction Rate for FAST
Overall Satisfaction Rate for FAST
8
Office of
Office of
the
the
University
University
Architect
Architect
Q
4
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Answered: 4,217 Skipped: 0
9
Office of the University Architect
Office of the University Architect
92%
overall
satisfaction
Q
4
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Answered: 4,217 Skipped: 0
10
Office of the University Architect
Office of the University Architect
Q
5
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Answered: 4,217 Skipped: 0
11
Office of the University Architect
Office of the University Architect
93%
overall
satisfaction
Q
5
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Answered: 4,217 Skipped: 0
12
Office of the University Architect
Office of the University Architect
Q
6
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Answered: 4,217 Skipped: 0
13
Office of the University Architect
Office of the University Architect
75%
overall
satisfaction
Q
6
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Answered: 4,217 Skipped: 0
14
Office of the University Architect
Office of the University Architect
Q
7
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Answered: 4,217 Skipped: 0
15
Office of the University Architect
Office of the University Architect
82%
overall
satisfaction
Q
7
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Answered: 4,217 Skipped: 0
16
Office of the University Architect
Office of the University Architect
Q
8
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Answered: 4,217 Skipped: 0
17
Office of the University Architect
Office of the University Architect
79%
overall
satisfaction
Q
8
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Answered: 4,217 Skipped: 0
18
Office of the University Architect
Office of the University Architect
19
20
Access
Access
Control &
Control &
Security
Security
Systems
Systems
Q
1
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Answered: 4,217 Skipped: 0
21
Access Control & Security Systems
Access Control & Security Systems
90%
overall
satisfaction
Q
1
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22
Access Control & Security Systems
Access Control & Security Systems
Q
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Answered: 4,217 Skipped: 0
23
Access Control & Security Systems
Access Control & Security Systems
94%
overall
satisfaction
Q
1
1
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Answered: 4,217 Skipped: 0
24
Access Control & Security Systems
Access Control & Security Systems
Q
1
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Answered: 4,217 Skipped: 0
25
Access Control & Security Systems
Access Control & Security Systems
86%
overall
satisfaction
Q
1
2
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Answered: 4,217 Skipped: 0
26
Access Control & Security Systems
Access Control & Security Systems
Q
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Answered: 4,217 Skipped: 0
27
Access Control & Security Systems
Access Control & Security Systems
91%
overall
satisfaction
Q
1
3
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Answered: 4,217 Skipped: 0
28
Access Control & Security Systems
Access Control & Security Systems
29
30
Campus
Campus
Safety
Safety
Q
1
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Answered: 4,217 Skipped: 0
31
Campus Safety
Campus Safety
92%
overall
satisfaction
Q
1
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Answered: 4,217 Skipped: 0
32
Campus Safety
Campus Safety
Q
1
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Answered: 4,217 Skipped: 0
33
Campus Safety
Campus Safety
93%
overall
satisfaction
Q
1
6
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Answered: 4,217 Skipped: 0
34
Campus Safety
Campus Safety
Q
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Answered: 4,217 Skipped: 0
35
Campus Safety
Campus Safety
94%
overall
satisfaction
Q
1
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36
Campus Safety
Campus Safety
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37
Campus Safety
Campus Safety
90%
feel safe
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38
Campus Safety
Campus Safety
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Answered: 4,217 Skipped: 0
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Campus Safety
Campus Safety
52%
feel safe
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Answered: 4,217 Skipped: 0
40
Campus Safety
Campus Safety
Q
2
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:
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41
Campus Safety
Campus Safety
24%
recommended
Q
2
0
:
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c
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Answered: 4,217 Skipped: 0
42
Campus Safety
Campus Safety
43
44
Grounds
Grounds
Q
2
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Answered: 4,217 Skipped: 0
45
Grounds
Grounds
84%
overall
satisfaction
Q
2
1
:
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?
Answered: 4,217 Skipped: 0
46
Grounds
Grounds
Q
2
2
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Answered: 4,217 Skipped: 0
47
Grounds
Grounds
95%
overall
satisfaction
Q
2
2
:
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Answered: 4,217 Skipped: 0
48
Grounds
Grounds
Q
2
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:
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Answered: 4,217 Skipped: 0
49
Grounds
Grounds
94%
overall
satisfaction
Q
2
3
:
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Answered: 4,217 Skipped: 0
50
Grounds
Grounds
51
52
Custodial
Custodial
Services
Services
Q
2
5
:
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Answered: 4,217 Skipped: 0
53
Custodial Services
Custodial Services
80%
overall
satisfaction
Q
2
5
:
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Answered: 4,217 Skipped: 0
54
Custodial Services
Custodial Services
Q
2
6
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55
Custodial Services
Custodial Services
84%
overall
satisfaction
Q
2
6
:
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56
Custodial Services
Custodial Services
Q
2
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Answered: 4,217 Skipped: 0
57
Custodial Services
Custodial Services
94%
overall
satisfaction
Q
2
7
:
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58
Custodial Services
Custodial Services
Q
2
8
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Answered: 4,217 Skipped: 0
59
Custodial Services
Custodial Services
91%
overall
satisfaction
Q
2
8
:
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60
Custodial Services
Custodial Services
Q
2
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61
Custodial Services
Custodial Services
94%
overall
satisfaction
Q
2
9
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62
Custodial Services
Custodial Services
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63
Custodial Services
Custodial Services
90%
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satisfaction
Q
3
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64
Custodial Services
Custodial Services
65
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Movers &
Movers &
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Recycling
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3
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67
Movers & Recycling
Movers & Recycling
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68
Movers & Recycling
Movers & Recycling
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69
Movers & Recycling
Movers & Recycling
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services
Q
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70
Movers & Recycling
Movers & Recycling
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3
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Answered: 295 Skipped: 3,922
71
Movers & Recycling
Movers & Recycling
88%
overall
satisfaction
Q
3
4
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72
Movers & Recycling
Movers & Recycling
Q
3
5
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73
Movers & Recycling
Movers & Recycling
96%
overall
satisfaction
Q
3
5
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74
Movers & Recycling
Movers & Recycling
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3
6
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75
Movers & Recycling
Movers & Recycling
96%
overall
satisfaction
Q
3
6
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76
Movers & Recycling
Movers & Recycling
77
78
Building
Building
Maintenance
Maintenance
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3
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Building Maintenance
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Building Maintenance
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Building Maintenance
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Building Maintenance
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Building Maintenance
Building Maintenance
84%
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4
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Building Maintenance
Building Maintenance
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85
Building Maintenance
Building Maintenance
92%
overall
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Q
4
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86
Building Maintenance
Building Maintenance
87
88
FAST
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FAST Coordination Center
FAST Coordination Center
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FAST Coordination Center
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FAST Coordination Center
FAST Coordination Center
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92
FAST Coordination Center
FAST Coordination Center
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4
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93
FAST Coordination Center
FAST Coordination Center
96%
overall
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Q
4
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94
FAST Coordination Center
FAST Coordination Center
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4
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95
FAST Coordination Center
FAST Coordination Center
91%
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Q
4
6
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96
FAST Coordination Center
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97
FAST Coordination Center
FAST Coordination Center
92%
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4
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FAST Coordination Center
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99
100
Environmental
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Environmental Health and Safety
Environmental Health and Safety
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Environmental Health and Safety
Environmental Health and Safety
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103
Environmental Health and Safety
Environmental Health and Safety
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Environmental Health and Safety
Environmental Health and Safety
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106
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107
Environmental Health and Safety
Environmental Health and Safety
93%
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108
Environmental Health and Safety
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109
Environmental Health and Safety
Environmental Health and Safety
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110
Environmental Health and Safety
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Environmental Health and Safety
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Environmental Health and Safety
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Environmental Health and Safety
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116
Environmental Health and Safety
Environmental Health and Safety
117
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Mailing/Shipping/Receiving
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Mailing/Shipping/Receiving
Mailing/Shipping/Receiving
129
This survey conducted at Cleveland State University gathered feedback on overall satisfaction with services, staff and faculty role descriptions, and campus aesthetics. Responses indicated varying satisfaction levels with Facilities and Safety services and campus aesthetics, with detailed breakdowns provided for each aspect.
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Presentation Transcript
FAST Customer Survey Tuesday, February 17, 2015 Powered by
4217 Total Responses 18732 Total Recipients of Survey 2842 Staff and Faculty 15890 Students 23% Responded Complete Responses: 4217 2
Respondents Q1: Please check the category that best describes your role at Cleveland State University. Answered: 4,217 Skipped: 0 3
Overall Satisfaction Rate for FAST Q2: Please rate your overall satisfaction with the services provided by Facilities and Safety. Answered: 4,217 Skipped: 0 94% overall satisfaction 4
Overall Satisfaction Rate for FAST Q2: Please rate your overall satisfaction with the services provided by Facilities and Safety. Answered: 4,217 Skipped: 0 5
Overall Satisfaction Rate for FAST Q3: How satisfied are you with our process for requesting service? Answered: 4,217 Skipped: 0 92% overall satisfaction 6
Overall Satisfaction Rate for FAST Q3: How satisfied are you with our process for requesting service? Answered: 4,217 Skipped: 0 7
Office of the University Architect 8
Office of the University Architect Q4: How satisfied are you with the look and feel of the campus? Answered: 4,217 Skipped: 0 92% overall satisfaction 9
Office of the University Architect Q4: How satisfied are you with the look and feel of the campus? Answered: 4,217 Skipped: 0 10
Office of the University Architect Q5: How satisfied are you with the campus landscaping? Answered: 4,217 Skipped: 0 93% overall satisfaction 11
Office of the University Architect Q5: How satisfied are you with the campus landscaping? Answered: 4,217 Skipped: 0 12
Office of the University Architect Q6: How satisfied are you with the number/quality of student lounges/areas? Answered: 4,217 Skipped: 0 75% overall satisfaction 13
Office of the University Architect Q6: How satisfied are you with the number/quality of student lounges/areas? Answered: 4,217 Skipped: 0 14
Office of the University Architect Q7: How satisfied are you with the clarity of way-finding signage? Answered: 4,217 Skipped: 0 82% overall satisfaction 15
Office of the University Architect Q7: How satisfied are you with the clarity of way-finding signage? Answered: 4,217 Skipped: 0 16
Office of the University Architect Q8: How satisfied are you with the exterior seating areas (benches and tables)? Answered: 4,217 Skipped: 0 79% overall satisfaction 17
Office of the University Architect Q8: How satisfied are you with the exterior seating areas (benches and tables)? Answered: 4,217 Skipped: 0 18
Access Control & Security Systems 20
Access Control & Security Systems Q10: How satisfied are you with the access to buildings? Answered: 4,217 Skipped: 0 90% overall satisfaction 21
Access Control & Security Systems Q10: How satisfied are you with the access to buildings? Answered: 4,217 Skipped: 0 22
Access Control & Security Systems Q11: How satisfied are you with your recent interaction with Access Control personnel? Answered: 4,217 Skipped: 0 94% overall satisfaction 23
Access Control & Security Systems Q11: How satisfied are you with your recent interaction with Access Control personnel? Answered: 4,217 Skipped: 0 24
Access Control & Security Systems Q12: How satisfied are you with electronic access to CSU buildings via your CSU ID? Answered: 4,217 Skipped: 0 86% overall satisfaction 25
Access Control & Security Systems Q12: How satisfied are you with electronic access to CSU buildings via your CSU ID? Answered: 4,217 Skipped: 0 26
Access Control & Security Systems Q13: How satisfied are you with your recent interaction with the CSU Lock Shop? Answered: 4,217 Skipped: 0 91% overall satisfaction 27
Access Control & Security Systems Q13: How satisfied are you with your recent interaction with the CSU Lock Shop? Answered: 4,217 Skipped: 0 28
Campus Safety 30
Campus Safety Q15: How satisfied are you with the overall performance of the CSU Police Department? Answered: 4,217 Skipped: 0 92% overall satisfaction 31
Campus Safety Q15: How satisfied are you with the overall performance of the CSU Police Department? Answered: 4,217 Skipped: 0 32
Campus Safety Q16: How satisfied are you with the overall competence of CSU police/security/dispatch personnel on campus? Answered: 4,217 Skipped: 0 93% overall satisfaction 33
Campus Safety Q16: How satisfied are you with the overall competence of CSU police/security/dispatch personnel on campus? Answered: 4,217 Skipped: 0 34
Campus Safety Q17: How satisfied are you with the attitude and behavior of CSU police/security/dispatch personnel? Answered: 4,217 Skipped: 0 94% overall satisfaction 35
Campus Safety Q17: How satisfied are you with the attitude and behavior of CSU police/security/dispatch personnel? Answered: 4,217 Skipped: 0 36
Campus Safety Q18: Do you feel safe on CSU campus? Answered: 4,217 Skipped: 0 90% feel safe 37
Campus Safety Q18: Do you feel safe on CSU campus? Answered: 4,217 Skipped: 0 38
Campus Safety Q19: Do you feel safe in the area surrounding CSU campus (E. 30th Street to E. 13th Avenue and Prospect Avenue to Payne Avenue)? Answered: 4,217 Skipped: 0 52% feel safe 39
Campus Safety Q19: Do you feel safe in the area surrounding CSU campus (E. 30th Street to E. 13th Avenue and Prospect Avenue to Payne Avenue)? Answered: 4,217 Skipped: 0 40
Campus Safety Q20: Do you have any recommendations and suggestions for improvements? Answered: 4,217 Skipped: 0 24% recommended 41
Campus Safety Q20: Do you have any recommendations and suggestions for improvements? Answered: 4,217 Skipped: 0 42
Grounds 44
Grounds Q21: How satisfied are you with the way the campus lots and sidewalks are maintained during inclement weather? Answered: 4,217 Skipped: 0 84% overall satisfaction 45
Grounds Q21: How satisfied are you with the way the campus lots and sidewalks are maintained during inclement weather? Answered: 4,217 Skipped: 0 46
Grounds Q22: How satisfied are you with the way our team maintains green spaces on campus? Answered: 4,217 Skipped: 0 95% overall satisfaction 47
Grounds Q22: How satisfied are you with the way our team maintains green spaces on campus? Answered: 4,217 Skipped: 0 48
Grounds Q23: How satisfied are you with the cleanliness of our campus grounds? Answered: 4,217 Skipped: 0 94% overall satisfaction 49
Grounds Q23: How satisfied are you with the cleanliness of our campus grounds? Answered: 4,217 Skipped: 0 50
