Essential Strategies for Running a Successful Campaign

 
How to run
a successful campaign
 
28 June 2012
Imperial College London
 
1
 
E
A
U
C
 
C
P
D
 
e
v
e
n
t
 
Welcome!
 
Kirsti Norris
 
2
Today’s aims
 
To outline some essential theory as you plan a
behaviour change campaign. You will leave with a
comprehensive plan in place.
 
Look at lots of different campaigns
Identify what makes them successful
Explore barriers to change
Essential campaign ingredients
Learning from each other’s experiences
3
4
campaigning
activism
advocacy
influencing
voice
lobbying
policy
work
protest
CHANGE
 
Campaign
 
 
(noun)
 organised course of action for particular
purpose, esp. to arouse public interest
Oxford Pocket dictionary
 
5
 
Our experiences
 
Discuss a campaign you’ve already been
involved with.
What worked well
Why?  What made it work well?
 
6
 
Why do we need campaigns?
 
7
 
 
8
 
Tell me, I forget
Show me, I remember
Involve me, I understand
 
Campaign styles
 
 
9
10
11
 
12
Understanding change
13
 
Denial
 
Resistance
 
Exploration
 
Commitment
It doesn’t affect me….
How can I oppose this
threat…
This is great, I’m really
enjoying this.
I’ll try but it’s risky…
I’ll ignore doing anything
about this and maybe
it’ll go away.
Let me tell you about
this great idea we’ve
adopted…
Blissful ignorance
EXTERNALISE
INTERNALISE
 
Understanding behavioural barriers
 
 
“the … champion who recognises a constraint
sees addressing it as an opportunity to
increase agency, since by removing it, much
wider change is enabled.”
i.e. if only we knew the barriers we
could work to remove them
 
14
 
Contextual constraints
 
15
 
Contextual constraints
 
16
 
Factors constraining me from printing double-sided at College
 
Exercise
 
Completing a matrix
 
17
 
Reflecting on the barriers exercise
 
18
 
Greg Sandford  
Internal Communications Officer
University of Southampton
 
19
 
LUNCH
 
20
 
Post-lunch campaign success story
 
21
 
Challenge:
to influence the world’s largest pulp and paper
company (Asia Pulp and Paper) to stop destroying
Indonesian rainforests, home of the endangered
Sumatran tiger
 
22
 
23
 
June 2011 – Mattel HQ, California
24
25
Barbie accidently 
tweets
 a picture of herself,
instead of DMing to Ken:
 
26
 
27
 
 
October 2011
 
Dave Andrew
PhD community groups & social media
University of Northampton
 
28
 
What makes a
successful campaign?
 
29
30
 
getting yourself or your kids
eating well, moving more and
living longer
 
encouraging customers to save
20 litres of water per person
per day (Wessex Water)
 
What is it you are hoping to achieve?
 
31
 
Who are you trying to influence?
What are they interested in?
What do you want them to do?
Why don’t they already do this?
Why should they do it?
 
Check your assumptions!
32
 
Reflection:
testing barriers and assumptions
How?
33
 
Raising awareness 
of
the campaign – how to
go about it?
Memorable name
Clear branding
Clear message - you’ve
identified what do you
want them to do...but
how to say it?
 
34
 
Core principle of influence
It’s not what you say, it’s how you say it.
 
Telling 
them 
what 
they 
should do.
 
Clarifying what 
we 
want to do.
 
 
35
 
A shared identity needs to be created
between messenger and audience
The source is one of us
The message speaks for us
 
 
36
 
37
 
The message needs to:
1. reflect group identity
2. make the group distinctive
3. be a source of group pride
 
“We” is the most important word in
behaviour change
 
Source: Stephen Reicher, Psychology, University of St Andrews
38
39
Power of Social Proof
“the majority of hotel guests who encounter the
towel reuse signs do actually recycle their towels at
least some time during their stay.”
Increase reuse by 26%
The majority of guests who have stayed 
in this
room 
participate in the towel reuse scheme at
least some time during their stay
Increase reuse by 33%
Source: Cialdini in Yes!
 
40
 
41
 
Your campaign
 
42
 
Tools 
for raising awareness of the campaign
Launch event
Face to face events / communication opportunities
Visual displays
Posters
Email
Social media
Articles on intranet
Tutor sessions
Curriculum links
43
 
Making it easy 
to take action
Easy-to-do actions (easy to adopt)
21-day (habit forming) actions
Targets
Materials – energy monitoring plug / literature
with tips / switch-off booklet
Training programmes / events
Pledges
Active and passive commitments
44
 
Making it easy 
to take action
 
45
 
Encourage
 everyone to get involved
Visible support
Best practice sharing
Recruit champions
Set up support groups
Facebook group
Twitter
Competitions
Advice and information
46
 
47
 
How will you 
share and celebrate 
successes?
Communications on progress
Celebrate improvements (motivates those already
taking action and encourages others to get
involved)
Rewards?
Recognition?
Articles in a newsletter / on intranet
/ twitter post
48
 
49
 
50
 
51
 
All elements are essential for a successful campaign –
making it more likely to succeed.
 
Campaign Plan
 
Stage 1 – understand the audience
Stage 2 – preparing the campaign elements
Stage 3 – going live!
Stage 4 – celebrating the successes, moving
forward
 
52
 
Peer review
 
53
 
Final thoughts
 
54
 
Quick evaluation
 
1.
What have you particularly found most useful
today?
2.
What would have made it even better?
 
55
 
Best of luck with your campaigns!
 
 
kirsti@actionforsustainability.com
www.actionforsustainability.com
 
56
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Learn essential theory and practical application for planning and executing a successful behavior change campaign. Explore successful campaigns, identify key ingredients, and overcome barriers to change. Gain insights from shared experiences and understand the significance of public campaigns through engaging discussions and examples.

  • Campaign Strategies
  • Behavior Change
  • Successful Campaigns
  • Public Interest
  • Event Planning

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  1. How to run a successful campaign 28 June 2012 Imperial College London EAUC CPD event 1

  2. Welcome! Kirsti Norris 2

  3. Todays aims To outline some essential theory as you plan a behaviour change campaign. You will leave with a comprehensive plan in place. Look at lots of different campaigns Identify what makes them successful Explore barriers to change Essential campaign ingredients Learning from each other s experiences 3

  4. CHANGE lobbying policy work protest protest 4

  5. Campaign (noun) organised course of action for particular purpose, esp. to arouse public interest Oxford Pocket dictionary 5

  6. Our experiences Discuss a campaign you ve already been involved with. What worked well Why? What made it work well? 6

  7. Why do we need campaigns? 7

  8. Tell me, I forget Show me, I remember Involve me, I understand 8

  9. Campaign styles 9

  10. 10

  11. 11

  12. Insider Outsider Collaborative Oppositional Based on establishing shared goals Based on pushing a particular goal Mutual compromise Consistent stance on issue Evidence-based arguments Emotion-based arguments Direct access to decision- makers Indirect access to decision- makers Less publicly focused More publicly focused Systemic process-based Creative and changing methods 12

  13. Understanding change Let me tell you about this great idea we ve adopted Blissful ignorance Denial Commitment It doesn t affect me . EXTERNALISE This is great, I m really enjoying this. I ll ignore doing anything about this and maybe it ll go away. Resistance Exploration INTERNALISE How can I oppose this threat I ll try but it s risky 13

  14. Understanding behavioural barriers the champion who recognises a constraint sees addressing it as an opportunity to increase agency, since by removing it, much wider change is enabled. i.e. if only we knew the barriers we could work to remove them 14

  15. Contextual constraints Issue Subjective / interior Limiting personal values Worldview Emotions Assumptions Etc. Objective / exterior Limitation of one s role Skills Knowledge Relationship set Etc. Personal Group cultures Shared mindsets Shared norms Etc. Political Economic Social Technological Legal Environmental Informational Collective 15

  16. Contextual constraints Factors constraining me from printing double-sided at College Subjective / interior Objective / exterior Personal Collective 16

  17. Exercise Completing a matrix 17

  18. Reflecting on the barriers exercise 18

  19. Greg Sandford Internal Communications Officer University of Southampton 19

  20. LUNCH 20

  21. Post-lunch campaign success story 21

  22. Challenge: to influence the world s largest pulp and paper company (Asia Pulp and Paper) to stop destroying Indonesian rainforests, home of the endangered Sumatran tiger tiger.jpg 22

  23. June 2011 Mattel HQ, California 23

  24. 24

  25. Barbie accidently tweets a picture of herself, instead of DMing to Ken: 25

  26. 26

  27. October 2011 27

  28. Dave Andrew PhD community groups & social media University of Northampton 28

  29. What makes a successful campaign? 29

  30. getting yourself or your kids eating well, moving more and living longer encouraging customers to save 20 litres of water per person per day (Wessex Water) 30

  31. What is it you are hoping to achieve? 31

  32. Who are you trying to influence? What are they interested in? What do you want them to do? Why don t they already do this? Why should they do it? Check your assumptions! 32

  33. Reflection: testing barriers and assumptions How? 33

  34. Engage Raising awareness of the campaign how to go about it? Memorable name Clear branding Clear message - you ve identified what do you want them to do...but how to say it? 34

  35. Engage Core principle of influence It s not what you say, it s how you say it. Telling them what they should do. Clarifying what we want to do. 35

  36. Engage A shared identity needs to be created between messenger and audience The source is one of us The message speaks for us 36

  37. 37

  38. Engage The message needs to: 1. reflect group identity 2. make the group distinctive 3. be a source of group pride We is the most important word in behaviour change Source: Stephen Reicher, Psychology, University of St Andrews 38

  39. Power of Social Proof the majority of hotel guests who encounter the towel reuse signs do actually recycle their towels at least some time during their stay. Increase reuse by 26% The majority of guests who have stayed in this room participate in the towel reuse scheme at least some time during their stay Increase reuse by 33% Source: Cialdini in Yes! 39

  40. 40

  41. 41

  42. Your campaign 42

  43. Engage Tools for raising awareness of the campaign Launch event Face to face events / communication opportunities Visual displays Posters Email Social media Articles on intranet Tutor sessions Curriculum links 43

  44. Enable Making it easy to take action Easy-to-do actions (easy to adopt) 21-day (habit forming) actions Targets Materials energy monitoring plug / literature with tips / switch-off booklet Training programmes / events Pledges Active and passive commitments 44

  45. Enable Making it easy to take action In our Target Twenty campaign, we are encouraging customers to save 20 litres of water per person per day. Using 10 litres less a day will leave 20 litres more in the environment. 45

  46. Support Encourage everyone to get involved Visible support Best practice sharing Recruit champions Set up support groups Facebook group Twitter Competitions Advice and information 46

  47. Support 47

  48. Feedback How will you share and celebrate successes? Communications on progress Celebrate improvements (motivates those already taking action and encourages others to get involved) Rewards? Recognition? Articles in a newsletter / on intranet / twitter post 48

  49. Feedback 49

  50. 50

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