Enhancing Patient Experience through Co-Production and Quality Healthcare Insights
Healthwatch Network of Networks in the SWCS region collaborates to gather patient experiences and insights from various sources, creating a comprehensive library. The provided snapshots highlight common challenges faced by patients, emphasizing the importance of co-production, person-centered care, and accessible information standards for improving healthcare services.
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Presentation Transcript
SWCS CITIZENS ASSEMBLY PATIENT EXPERIENCE A SNAPSHOT
Healthwatch . Network of Networks . 13 across SWCS footprint .. Patient and public views, stories, opinions, experience not research Patient Experience Library collated and catalogued whole of UK patient experience literature . Over 40,000 documents from Healthwatch, health charities, academics, think tanks and government bodies in a single online database.
Brief overview from: Hw Havering Right Care, Right Place, First Time 2018 Hw Enfield good example A&E A One Stop Shop for Everyday Healthcare Needs 2018 Hw Torbay . (Draft) ..Design Improvement feedback What Matters to You? 2018 Hw Somerset . NHS 111 2018 Hw South Gloucestershire/ Hivewatch people with a learning disability MIU and A&E
The usual suspects! Parking issues Booking in Waiting area; crowded, noisy, waiting times, uncomfortable seating Poor signage Needing assistance Rude members of staff Poor communication Insufficient information at end of visit
Importance of co-production/co-design Place based, person-centred care Compassionate care, respect, dignity preserved, privacy Communication Accessible Information Standard Reasonable adjustment
