Optimizing Patient Care Through Skill Mix Enhancement in Healthcare Settings
Skill mix in healthcare is a crucial concept that involves balancing the variety of skills and roles in a healthcare team to achieve optimal patient care outcomes. Various perspectives and insights from healthcare professionals highlight the importance of recognizing and leveraging skill mix to enhance staff motivation, improve patient care quality, and optimize operational efficiency. Strategies like appropriate training, supervision, and support are emphasized as essential components for successful skill mix implementation.
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Presentation Transcript
Skill mix..a work in progress? Nicki Morle Nursing Manager University of Bristol Students Health Service
c If the NHS wants to improve patient care, it should see healthcare assistants as a critical, strategic resource, yet many HCAs feel undervalued and overlooked Camilla Cavendish 20131
What is skill mix? A combination of skills available at a specific time A mix of posts in a given facility A mix of employees in a post A combination of activities that comprises each role3
What is skill mix? Differences across occupational groups such as nurses and physicians or between various sectors of the health system A mix within an occupational group such as between different types of nursing providers with different level of training and different wage rates3
We want the right staff, with the right skills, in the right place at the right time. There is no single ratio or formula that can calculate the answers to such complex questions 4 Jane Cummings Chief Nursing Officer for England
There is good evidence that happy, well motivated staff deliver better care and that their patients have better outcomes. NHS 20134
Learning Outcomes Look at your own teams with a new perspective How can skill mix help our practice? Action points to take away
Areas to Consider No one size fits all Be creative Support from all the clinical team is essential Appropriate training supervision and support Accountability and Delegation
Our Story Julie Budd, Ian Bailey Health Care Assistants University of Bristol Students' Health Service
Summary Valuing your team members and investing in them can achieve positive benefits for the individuals, the team as a whole and on the quality of patient care including: Patient satisfaction Staff recruitment and retention Maximize use of resources Value for money
References 1. The Cavendish review: an independent review into healthcare assistants and support workers, Camilla Cavendish, Department of Health, (July 2013) 2. http://rcnhca.org.uk/quality/accountability-and-delegation/ (accessed June 2014) 3. Buchan & O May Determining skill mix Human resources Development Journal Vol 4 issue 2 (2000) 4. Compassion in Practice, NHS England (2012). 5. RCN First Steps programme http://rcnhca.org.uk/ accessed June 2014)
Any Questions? Nicki.morle@bristol.ac.uk
Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around. Leo Bascaglia
