Enhancing Access to EU Funds for Social Services through The Helpdesk Project

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The Helpdesk Project aims to support Social Services in accessing and utilizing EU funds, particularly ESF+ and ERDF, to finance quality interventions. With a consortium of 16 partners, the project addresses the growing need for care and support in the EU by overcoming barriers faced by Social Services and Managing Authorities. Through evidence gathering phases, including surveys and national events, the project strives to streamline the process of securing EU funding for social services in Europe.


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  1. The Helpdesk Project Social Services Helpdesk on EU Funds Presentation by Lilith Alink Policy and Project Officer, EASPD HELPDESK SESK Social sErviceS helpdesK on EU Funds Project number: 101052902

  2. The Helpdesk Project What is it? o Project funded by the European Commission o From May 2022 April 2024 o Consortium of 16 partners: European networks and national organisations o Representing all kinds of social services, as well as public authorities o Launching the building blocks of a Social Services Helpdesk

  3. The Helpdesk Project What is it? By launching the building blocks of a Social Services Helpdesk, the project aims to: o Support Social Services in accessing and using EU funds (in particular ESF+ and ERDF) o Help Managing Authorities use EU funds to finance quality interventions in the field of social services.

  4. The Helpdesk Project Why do we need it? o The need for care and support in the EU is growing (because of the aging population, growing inequalities, etc.) o Social services play a crucial role in providing care and support, but face multiple difficulties such as staff shortages, chronic underfunding, and challenges in transitioning to community-based and person-centred forms of services o EU funding can help to address these challenges, support services, and thereby support Europeans who need it most.

  5. Barriers Social Services and Managing Authorities o Social Services o Possible barriers: finding the right calls, building a partnership, writing a proposal, reporting, financial requirements, etc. o Managing Authorities o Complexity, what projects to fund, administrative burden, a focus on employment projects, etc.

  6. Phases of the Project 1. Evidence Gathering o Getting better insight in the barriers through a Survey: 1 for Service Providers and one for Managing Authorities. https://www.helpdesk-survey.eu/ o 10 National events in Sweden, Greece, Bulgaria, Slovakia, Czech Republic, Ireland, Austria, Spain, Belgium and Italy. To take place in October/November.

  7. Phases of the Project 2. Knowledge Sharing o The Helpdesk Website o The actual Helpdesk o Massive Open Online Course Example of Helpdesk Website

  8. Phases of the Project 3. Facilitation o Toolkit on Facilitating ESF+ & ERDF for Social Services o 7 Cross-sectoral Facilitation Workshops o 15 Thematic Facilitation Workshops (themes are: child protection and families in poverty, disability, older persons with long-term care needs, poverty and homelessness, and work integration) The toolkit will include templates and tools which should reduce the technical and administrative burden for Managing Authorities & Social Services

  9. Phases of the Project 4. Policy Guidance o Technical Guidance on Effective Interventions in Social Services o 3 Cross-sectoral Policy Workshops o 10 Thematic Policy Workshops (themes are: child protection and families in poverty, disability, older persons with long-term care needs, poverty and homelessness, and work integration)

  10. At the end of the Project We hope o To have produced 30 Deliverables; o To have achieved our goal of making EU funds better accessible for social services; o To have set up a plan to turn the project into a longer-term Helpdesk.

  11. THANK YOU! Lilith Alink Lilith.alink@easpd.eu Fabiana Scarano Fabiana.Scarano@easpd.eu Thomas Bignal Thomas.Bignal@easpd.eu Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union. Neither the European Union nor the granting authority can be held responsible for them

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