Efficient Employee Performance Management with SMAART Goals
Learn how to painlessly manage employee performance through SMAART goals. Explore automated appraisals, succession planning, goal alignment, 360 reviews, online surveys, and more with CRG emPerform software. Gain insights from Marnie, a consultant advocating for strong workplaces. Discover the importance of clear expectations and the performance management cycle. Sponsored by Gallup, emphasizing the impact of clear expectations on employee satisfaction and performance effectiveness.
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Presentation Transcript
Sponsored By: Using SMAART Goals to Painlessly Manage Employee Performance
Sponsored By: About CRG emPerform All-inclusive employee performance management software. - - - - - - - - Automated appraisals Succession planning Goal alignment 360 reviews Online surveys Compensation management Flexible reporting & analytics Nine-box talent matrix
Sponsored By: About Marnie Principal Consultant, Management Education Group, Inc. Author of Painless Performance Evaluations: A Practical Approach to Managing Day-to-Day Employee Performance Supporter of supervisors, managers, and HR leaders who are charged with developing strong workplaces
Poll Time! Sponsored By: Who is on the line today?
Our Plan for Today: Sponsored By: Getting involved in expectation setting Performance gaps Brief overview of the practice of performance management Aligning goals with strategy Four kinds of performance goals Performance planning begins with expectations Using SMAART goals to be clear
Imagine a CHAIR
Sponsored By: Not so clear expectations:
Sponsored By: Conveying Clear Expectations Checklist Success criteria Areas of risk or visibility Completion date Interim progress reports required Specific details or instructions Final reports required Level authority
Sponsored By: Performance Management Cycle Organizational Goals and Strategic Plans Individual Performance Planning Performance Evaluation Discussion Feedback and Adjustment Performance Evaluation Preparation Documentation
Sponsored By: Gallup Organizational Poll Knowing what is expected is highly rated as a determinant of employee satisfaction and performance effectiveness.
Sponsored By: What is Expected: Stay busy: When you are not serving customers, update the files, order supplies, and maintain your desk manual. Respond to customer inquiries within one hour When your work is completed for the day, seek to help a co-worker complete their work Respond to voice mails and emails hourly Prioritize work so that deadlines are met or let me know
Sponsored By: What is Expected: If a personal call is received it should be taken in the back and not at the public counter If you are going to be late to work, call me on my cell phone as soon as you know you will be late If you are sick with a fever, stay home If the store is littered with paper or things are out of order, pick it up and straighten it out
Sponsored By: Goal-Setting: A Mutual Endeavor
Sponsored By: Tips for Setting Mutual Goals Have a goal-setting meeting at the beginning of the year Supervisors should give employees examples of likely goals tied to organizational or departmental goals Employees should prepare their own goals in writing before the meeting Be creative Be prepared for new ideas from the other party Give your full attention when discussing goals Have regular meetings to revisit and adjust goals
Sponsored By: Poll Time! How would you describe the current use of performance goals at your organization?
Sponsored By: Making Goals SMAART Specific Measurable Attainable Agreed Upon Realistic/Relevant Time-oriented
Sponsored By: Which is SMAART? 1. Improve your quality of customer service. 2. Reduce the monthly average of products lost in production due to operator error to 5% during the next 12 months. 3. Limit the number of customer complaints related to your service to four per year. 4. Complete the performance evaluation forms for each of your employees on or before the scheduled due date. 5. Reduce returned postage charges by 5% before May 1. 6. Reduce waste and loss in order to save money. 7. Try to secure the board s approval for the new computer system by August 15. 8. Promote a more positive work environment by communicating more effectively with others.
Sponsored By: Types of Performance Goals: Essence of the Job Project Professional Development Performance Improvement
Sponsored By: Essence of Job Goals Deliver mail to all work sites by 3:00 each day. Catalogue and reshelf all returned books within two hours of receipt. Answer all calls within 15 seconds and route them to the appropriate department. File quarterly reports to the IRS by deadline. Produce four program segments each month.
Sponsored By: Essence of Project Goals Create three options for a new design of the product catalog and present your ideas to the executive team by November 20. Develop and present a new workshop called Advanced Applications by September 30 and deliver it to 50% of the staff by December 31. Develop and implement a new electronic filing system for pending student records by November 15.
Sponsored By: Professional Development Goals Cross train in the Accounting Department at least one day a week and by October 31 be able to cover for the travel coordinator when she s away. Attend a class on PowerPoint and develop a new slide show for new employee orientation by November 15. Earn the required Commercial Driver s license (CDL) by July 25 in order to maintain your current status.
Sponsored By: Link Goals to Development Plans
Sponsored By: Performance Improvement Goals Interaction with Others Not SMAART: Improve your working relationship with Sally. SMAART: Meet with Sally on a quarterly basis to agree on ways to successfully coordinate the coverage of the front counter so that the counter is not left unattended during working hours.
Sponsored By: Make this Goal SMAARTer Specific Measurable Attainable Agreed Upon Realistic/Relevant Time-Oriented Improve Customer Service
Sponsored By: Examples of Customer Service Goals Track commonly asked questions for one month and use the data to create an FAQ / Desk Manual / Training program Respond to all customer requests within 24 hours of receipt Propose two customer service enhancements for the work unit during the rating period Limit customer complaints which are elevated to the supervisor to under three during the rating period
Sponsored By: City of Richland, Washington A full service city located at the confluence of the Columbia and Yakima Rivers in the Tri-Cities region of southeastern Washington, USA.
Sponsored By: Richland s Strategic Plan In 2008 the Richland City Council adopted a strategic plan, Seven Keys to Unlock our Future
Sponsored By: Integrating Strategic Plan into Employee Performance
Sponsored By: Involving Employees in the Goal Setting Process Expect and encourage employees to participate in the goal setting process Share strategic goals and progress constantly Encourage employees to keep a me file of ideas Expect employees to come to the goal setting meeting with some ideas in writing GOALS GOALS
Sponsored By: Questions
Sponsored By: Contact Us Marnie Green Management Education Group, Inc. 480-705-9394 info@managementeducationgroup.com www.managementeducationgroup.com CRG emPerform 613-232-4295 info@employee-performance.com www.employee-performance.com
