Enhancing Employee Experience in HR: A Next-Gen Approach

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Explore the evolving landscape of HR through a focus on employee experience. Discover key areas like culture, leadership, training, and more to drive organizational health. Learn from case studies and models for a holistic understanding of employee engagement. Dive into the intersection of employee experience and human resources to optimize performance and foster innovation.


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  1. Employee Experience: Next Gen HR Employee Experience: Next Gen HR Mike Land, City Manager, ICMA-CM, CPM Matia Messemer, Employee Experience Director, SHRM-SCP

  2. Learning Opportunities Learning Opportunities There is an emerging iteration of the HR profession tied to experience, and it could be a tool for promoting organizational health. Where to start with an employee experience model. Use the employee life cycle model to understand current employee experience and future employee experiences. Link to communities desires as represented by elected officials. Approach Coppell s story as a case study.

  3. Organizational Need Organizational Need The Why The Lens of Employee Experience

  4. Idea of Employee Experience Idea of Employee Experience Key Focus Areas: Culture Connector Development Leadership Partner Training Allyship Benefits Relationships Systems Talent Acquisition

  5. Organizational Structure Organizational Structure The how Creating the Employee Experience Department

  6. Employee Experience AND Human Resources Employee Experience AND Human Resources Professional Standards Professional Standards Human Resources (HR) Knowledge Domains (SHRM) Human Resources Competencies (SHRM) Leadership People Interpersonal Organization Business Workplace

  7. Employee Experience AND Human Resources Employee Experience AND Human Resources People People- -Focused Focused Cultural alignment and lead Emotional connection Design Thinking Purpose Belonging Organizational Effectiveness Innovation

  8. Employee Experience Department Employee Experience Department Focus Areas: Specialist Model Learning Team Development People Systems Employee Life Cycle Benefits Relationships Foundation of Pay & Benefits Organizational Effectiveness Permission for More Innovation Talent Acquisition & Making

  9. Organizational Effectiveness Organizational Effectiveness The Future Meaningful Employee Experiences

  10. Pillar 4: Future Oriented Approach to Residential Housing Pillar 1: Perpetuate a Learning Environment Pillar 5: Create Business and Innovation Nodes Pillar 2: Foster an Inclusive Community Fabric Pillar 6: Implement Innovative Transportation Networks Pillar 3: Enhance the Unique "Community Oasis" Experience Pillar 7: Apply Smart City Approach to Resource Management

  11. Takeaways Takeaways Explore employee experience in more detail Understand and discuss the next iteration of HR, and recognize the type of HR they have in their organization Link organizational culture to organizational effectiveness through assessing org needs, developing structure for solutions, and achieving the desired outcome. Engage critical thinking around employees experiences within their organization

  12. Q & A Q & A Matia Messemer matia.messemer@coppelltx.gov Mike Land MLand@coppelltx.gov

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