Effective Feedback Strategies for HR Professionals
"Learn key strategies for providing effective feedback in the workplace from top HR Director at Microsoft. Explore frameworks, barriers, and enablers, and understand the importance of authenticity in communication." (320 characters)
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Presentation Transcript
EFFECTIVE FEEDBACK ROSE CLEMENTS / HR DIRECTOR MICROSOFT
BEHAVIOUR MATTERS Environment Organization System 70% Strategy Leadership Climate 30% Culture People Business Results Source: Adapted from the Hay Group
GIFTING FEEDBACK = HIGH PERFORMANCE Effective Feedback Skills Authentic Communication Mindset Teamwork Optimal Company Performance Behaviour Attitudes/ Mindsets Values
THE SBIC FRAMEWORK Situation What is the situation giving rise to the discussion Behaviour What specific behaviour was observed that you d like to discuss? Impact What specific impact of this behaviour in terms of the people or the process at work? CHANGE CONTINUE In the case of correctional feedback, what behaviour would you like to see change so that the impact with improve? In the case of positive feedback what behaviour would you like to see continue to maintain the impact?
BARRIERS AND ENABLERS Environment Privacy Time Positive Time-proximate Climate Role model Permission Circumstances Genuine intent Style Questions Body Language Active Listening Collaborate SBIC Approach Honest Assertive Non-judgemental Empathetic
BEING AUTHENTIC The Human Software: AND the Human Operating System
IN SUMMARY 1. Understand the Barriers and enablers of Effective Feedback 2. Gift" Feedback in an honest and respectful way 3. Recognise the impact of a simple framework for your business
