Effective Communication Strategies in Business Environments
Enhancing communication effectiveness with gatekeepers and voicemail techniques in business settings. Learn how to navigate common screening questions, handle pattern interruptions, respond with questions, and engage in mindful interactions. Master tips for gatekeeper interactions and voicemail strategies to optimize communication outcomes.
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COMMON SCREENING QUESTIONS: COMMON SCREENING QUESTIONS: 1. WHO S CALLING? 2. WHAT COMPANY ARE YOU REPRESENTING? 3. WHAT IS THIS REGARDING
PATTERN INTERRUPT PATTERN INTERRUPT GATEKEEPER: WHOM MAY I SAY IS CALLING? AMEND YOUR RESPONSES TO ONES THAT INTERRUPT THE PATTERN OF QUESTIONS BEING ASKED: RECRUITER: THIS IS FRANK CIANCIULLI WITH WISH GROUP I M JUST CALLING HIM BACK.
ANSWERING A QUESTION WITH A ANSWERING A QUESTION WITH A QUESTION QUESTION GATEKEEPER: WHOM MAY I SAY IS CALLING? RECRUITER: IT S FRANK. GATEKEEPER: FRANK WHO? RECRUITER: OH, SORRY, FRANK CIANCIULLI. IS JIM NOT IN? GATEKEEPER: NO, MAY I TAKE A MESSAGE? RECRUITER: SURE, HE HAS MY NUMBER, BUT AGAIN IT S 416.721.1160. DO YOU EXPECT HIM IN THIS AFTERNOON? GATEKEEPER: YES - RECRUITER: GREAT, THANKS, I LL EXPECT HIS CALL! ANSWER THE GATEKEEPER S QUESTION, BUT IMMEDIATELY FOLLOW UP WITH A RETURN QUESTION OF YOUR OWN:
GATEKEEPER TIPS TIP #1: ACT AS IF BE MINDFUL OF THE TONE IN WHICH YOU END YOUR STATEMENTS BE MINDFUL THAT SOME GATEKEEPERS KNOW THE PERSONAL CONTACTS OF THEIR EMPLOYEES TIP #2: PURPOSE OF THE CALL AVOID STANDARD SALES, VENDOR, OR RECRUITER ANSWERS BE PREPARED WITH AN INDUSTRY SPECIFIC ANSWER THAT SPEAKS THE LANGUAGE OF YOUR AUDIENCE
GATEKEEPER TIPS CONT TIP #3: RESTATE THEIR FIRST NAME WALK THE LINE BETWEEN FRIENDLY OR AFFABLE AND MEMORABLE TIP #4: SAY THANK YOU! AGAIN, BE MINDFUL OF THE TONE AND AUTHORITY WITH WHICH YOU CONDUCT YOURSELF
VOICEMAIL TECHNIQUES VOICEMAIL TECHNIQUES SMALLER POOL OF CANDIDATES AND CLIENTS: BE STRATEGIC AS TO WHEN YOU LEAVE A VOICEMAIL, SINCE LEAVING A VOICEMAIL ESSENTIALLY CROSSES THAT CANDIDATE OR CLIENT OFF YOUR CALL PLAN FOR A FEW DAYS IN THE MORNING, IF YOU REACH VOICEMAIL, DO NOT LEAVE ONE IN THE AFTERNOON, CALL THE INDIVIDUALS THAT YOU MISSED EARLIER IN THE DAY. AT THAT TIME, IF YOU AGAIN REACH THE VOICEMAIL, LEAVE YOUR SCRIPTED MESSAGE LARGER POOL OF CANDIDATES AND CLIENTS: LEAVE A MESSAGE EVERY CHANCE YOU GET! YOUR INTENT IS TO WORK THE STRENGTH IN NUMBERS THEORY TO CONNECTING WITH AS MANY INDIVIDUALS AS POSSIBLE
VOICEMAIL SCRIPTS VOICEMAIL SCRIPTS JIM - IT S FRANK CIANCIULLI WITH THE WISH GROUP. IT S ABOUT 6AM; ACTUALLY, I GUESS IT S A LITTLE EARLY TO CATCH YOU IN THE OFFICE! WHEN YOU DO GET IN, GIVE ME A CALL BACK AT 416-721-1160. AGAIN, FRANK AT 416-721-1160. VAGUE APPROACH: THE CALL IS RETURNED BECAUSE OF CONFUSION OR CURIOSITY
VOICEMAIL SCRIPTS VOICEMAIL SCRIPTS VAGUE APPROACH: JIM, FRANK WITH EVOLVE. ROB MOSLEY RECOMMENDED THAT I GIVE YOU A CALL MY DIRECT LINE IS 416-204-0101. IF I MISS YOUR CALL BACK, I LL TRY YOU AGAIN UNTIL WE CONNECT. AGAIN, FRANK CIANCIULLI AT 416-204-0101.
COMPELLING COMPELLINGAND DIFFERENTIATING AND DIFFERENTIATING APPROACH APPROACH: : JIM, FRANK CIANCIULLI WITH PEOPLESOURCE. I LEAD OUR COMMERCIAL CONSTRUCTION PRACTICE AND OUR CLIENTS ARE CONTRACTORS AS WELL AS DEVELOPERS, ALL LOCALLY IN YOUR BACKYARD IN TORONTO. GIVE ME A CALL AND I LL SHARE WITH YOU THE DETAILS OF SPECIFICALLY WHO I M WORKING WITH, WHAT THEY ARE LOOKING FOR, AND WHAT THEY ARE OFFERING. YOU CAN REACH ME AT 416-204-0101; AGAIN, IT S FRANK CIANCIULLI AT 416-204-0101. IF YOU PREFER TO REACH ME AFTER HOURS ON A CONFIDENTIAL BASIS, MY CELL IS (NUMBER). DANGLE SEVERAL CARROTS OF INFORMATION TO INCREASE YOUR CHANCES OF GETTING A RETURN CALL
A UNIQUE CONNECT IS ANY BIT OF INFORMATION THAT ESTABLISHES AN IMMEDIATE AND POSITIVE RAPPORT BETWEEN YOU AND YOUR PROSPECT. IT S FRANK CIANCIULLI WITH PEOPLESOURCE. BILL EVANS SUGGESTED I CALL YOU. WE VE BROUGHT $2 MILLION IN NEW BUSINESS TO HIS COMPANY IN THE LAST TWELVE MONTHS AND BILL THOUGHT YOU WOULD BE INTERESTED IN OUR APPROACH. MY NUMBER IS 214-556- 8000. AGAIN, FRANK CIANCIULLI AT 416-204-0101. I LOOK FORWARD TO TALKING WITH YOU.
ADDITIONAL GATEKEEPER TIPS: ADDITIONAL GATEKEEPER TIPS: TIP #1: PRESS POUND (# SYMBOL) TYPICALLY, THIS WILL PROMPT A MENU OF OPTIONS, ALLOWING YOU TO RE-RECORD, REACH THE OPERATOR, OR REACH ANOTHER EXTENSION TIP #2: ASK FOR THE DIRECT EXTENSION BEFORE YOU ARE TRANSFERRED TIP #3: PROMPT CALLERS TO LEAVE THEIR DIRECT LINE OR CELL PHONE TIP #4: ASK TO BE TRANSFERRED TO A DIFFERENT, LESSER SCREENED DEPARTMENT
