Comprehensive Review of CME Software: The Good, the Bad, and the Ugly

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This detailed review delves into various aspects of CME software including features, pros and cons, limitations, and user experiences. It covers topics such as software choices, database management, and challenges in re-creating CME processes. Insights are shared on both recommended and less favorable software options, providing valuable guidance for those in the medical education field.

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CME SOFTWARE REVIEW THE GOOD, THE BAD & THE UGLY

DISCLOSURE STATEMENT Julie McHugh, CME Coordinator Grand Rapids Medical Education Partners has nothing to disclose

COMPUTER SOFTWARE REVIEW LEARNING OBJECTIVES - TO PROVIDE AWARENESS OF WHAT IS AVAILABLE - - TO DISCUSS PROS & CONS OF CURRENT SITUATION TO UNDERSTAND PROCESSES AND QUESTIONS TO CONSIDER BEFORE PURCHASE

CME DATABASE - BUILT IN MICROSOFT ACCESS OUR OLD DATABASE THE GOOD THE UGLY THE BAD ~ easy to use!! ~ new IT person ~ built in house ~ custom build ~ not familiar with Access build ~ our IT support person found a new job ~ online CME summaries ~ labor intense (manual entry of attendee s & evaluations) ~ Corruption :/ ~ easy to search and navigate ~ unable to keep electronic records ~ Failure ~ not enough internet exposure

CME SOFTWARE CHOICES = LIMITED!! THE GOOD STUFF CME TRACKER: Highly recommended Web-Based Application CME software PARS reporting Online application, CME Calendar & Summaries all branded like our website AMBROSIA SOFTWARE: Custom build Smartphone capable In house training/local company Had worked on our current database and understood what we were doing

THE BAD CME Tracker: Ambrosia . Expensive (approx. $35,000 which included annual fee s ) . Not CME software . Small company (6 employees) . Approx $5,000 for each year following . Approx cost $15,000 . Located in Texas, online training

THE UGLIES Re-creating CME and how we do it Training Physician s Responsible, Activity Organizer s and end users Website delays, our current website was being rebuilt so we needed the website banding before we could move forward with Publisher Using different browsers (ie Chrome for CME Tracker & Interent Explorer for evaluations) User friendly?

CME TRACKER USER FRIENDLY? - The training has been difficult to grasp (online training) - Don t understand how it will all work yet, still have to have training on Publisher - It s not easy software to navigate or understand (ie; searches are difficult, one of our temp helpers said it s really written for a programmer - LOTS you can do with it, but not much that we will need to utilize - Calendar isn t set up to calculate different RSS schedules - More work with set-up

SUGGESTIONS: MAKE SURE YOU UNDERSTAND WHAT YOU ARE GETTING AND HOW THE SOFTWARE WORKS REMEMBER THE PERSON SELLING YOU THE SOFTWARE IS THE SALES PERSON . DISCUSS WHAT IS WORKING WELL WITH YOUR CURRENT SOFTWARE, AND WHAT YOU CAN T LIVE WITHOUT IMPORT SOME OF YOUR DATA INTO THE NEW SOFTWARE TO SEE HOW THEIR SYSTEM WORKS AND WHAT YOUR INFORMATION WILL LOOK LIKE DISCUSS WHAT YOU WOULD LIKE TO DO BETTER (IE ONLINE EVALUATIONS) UNDERSTAND DIFFERENT TERMS (EVENTS = SESSIONS/ACTIVITIES = MASTERS, ETC) TALK TO PEOPLE THAT ARE PRESENTLY USING THE NEW SOFTWARE, BUT KEEP IN MIND THAT CME IS DONE MANY DIFFERENT WAYS