Comprehensive Overview of Risk Management Practices in New Employee Orientation
This orientation provides insights into risk management principles, techniques, and the vision for ensuring the safety of patients and team members. The program aligns with ECU Health's mission and vision, aiming to enhance health and well-being in Eastern North Carolina. It covers risk assessment, reduction, control, financing, event reporting, claims, lawsuits, and insurance coverage details.
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Presentation Transcript
Office of Risk Management New Employee Orientation
What is Risk Management? Those principles & techniques that, when proactively applied, will avoid, reduce or minimize loss & protect assets.
Risk Management Vision Patients, families, visitors, faculty, students & team members will be free from accidental harm. If harm does occur, immediate & appropriate actions will be taken to mitigate further harm.
A robust, proactive program that mirrors ECU Health s MISSION to improve the health and well- being of people in Eastern North Carolina AND A program that mirrors ECU Health s VISION to become the national model for contemporary rural health care through Risk Management Goals Clinical Care / Research /Education
Program Scope & Components Risk Assessment Risk Reduction Risk Control Risk Financing
Risk Assessment & Event Reporting Unexpected events and near misses should be entered into Safety Intelligence (SI). Critical events resulting in patient harm or additional care and treatment should be called into Risk Management on call at 252- 413-4473. Examples include: Patient Care Occurrences Adverse Events Falls, Injuries, Accidents Unusual & Disruptive Behavior Operational & Systems Issues
CLAIM A demand for compensation (money or service) from the harmed patient or family verbal or written; disguised as a request for co-pay waiver or other financial consideration Claims vs Lawsuits
LAWSUIT Summons & Complaint Officially served notice that has been assigned a file number by the jurisdiction where the suit has been filed. Claims vs Lawsuits Notify Risk Management immediately
Insurance ECU Health Provides Liability Coverage Primary Insurance $3M per claim / $5M annual aggregate Excess Insurance $10M annual shared aggregate
Subpoenas Forward to Office of Risk Management or send to ROSSReview@ecuhealth.org for coordination & response
NC Medical Board Complaints Forward to Office of Risk Management for coordination & response
CONTACT US Questions Risk Manager On Call 252-413-4473 rmoncall@ecuhealth.org
