Community Impact: Enhancing Temporary Accommodation Facilities and Clinical Support Services

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Northbrook in Northfield received a makeover in partnership with Barnardos, Frankley Plus Children's Centre, and National Gas Transmission to provide better living conditions. The revamp includes new social areas, study rooms, indoor play areas, and improved outdoor spaces, enhancing the residents' quality of life. Additionally, Oscott Gardens Homeless Centre in Birmingham introduced a clinical room to offer integrated support services for families in Temporary Accommodation, focusing on improving health and well-being through accessible healthcare services.


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  1. BFS Newsletter Northbrook (Northfield) Revamp Temp Accommodation Temp Accommodation New Clinical Rooms at Oscott Gardens Edition Edition Featherstone Tackling Poverty for Local Families

  2. Northbrook temporary accommodation in Northfield As part of the ongoing partnership with Barnardos, Frankley Plus Children's Centre and Northbrook Temporary Accommodation, Alison Edmond, Specialist Roles Team Manager put together a lengthy bid to the volunteering team at National Gas Transmission who then kindly spent the day redecorating Northbrook to make it a better place to live while being supported by Cassie Shore, Temporary Accommodation Lead and Family Support Worker at Frankley Plus CC. The reformed social areas which were given fresh paint and a new purpose will give residents a happier, positive stay as Homeless Centre Manager, Nadia Yafai and Homeless Families Support Officer, Kashan Murphy explained: the work done here will make the world of difference! It will give our families more space, lots more freedom, better facilities and has really brightened the centre up. Families can stay at the centre for up eighteen months, in some instances even longer and have lost everything, the National Gas have given them something positive and what they have done for us is fantastic. The new study room will allow the team to host ESOL classes for parents who are unable to speak English, increasing their of chances of future employment. As well as a quiet place to study/work for those in education. The new indoor play room will allow BFS teams to host Stay and Play sessions for residents as many don t attend locally. This will give little ones the chance to interact with one and other and parents will be able to seek advice and support as well as eventually getting their babies weighed and checked over by Health Visitors. The outdoor area which is now much more welcoming has given residents a large space to interact, get fresh air and have some time away from their rooms.

  3. Oscott Gardens Homeless Centre In order to help accommodate over 300 families, and the 400 people who access Oscott Gardens Homeless Centre, Birmingham Forward Steps have set up a clinical room for services to use in order to offer integrated support to families who reside in Temporary Accommodation. The new clinical room will allow the Health Visiting service to set up clinics on site to make advice and support much more accessible for residents. The rooms will also strengthen the partnership work between the council, health and local provisions. Specialist Health Visitor for Homeless Families, Nikola Demetrius said: having an allocated clinical room for Health Visitors at Oscott Gardens will allow appropriate health advice to be given, enabling the consistent delivery of the Universal Offer reflected in the Healthy Child Programme. Health Visitors will be able to assess and identify any health or safeguarding issues and complete any necessary referrals as early as possible. Thus, improving the health and wellbeing of the children residing in the accommodation to understand the environment of the child and provide anticipatory interventions and support. The consistency of having a good working relationship with the staff at Oscott Gardens will enable the Health Visitors to produce a tailored package of care in partnership with families who are in need, in turn developing problem solving skills. Oscott Gardens will now having a range of services available onsite allowing the local team at Perry Barr North Health Visiting team to empower parents and carers and raise awareness to local support groups and initiatives.

  4. Featherstones Baby Bank Featherstone Children s Centre, who cover the Sutton and Erdington District have set up a Baby Bank to help support families who need it most and who are facing financial hardship. The Baby Bank, like a food bank offers baby essentials such as nappies, preloved clothes, moses baskets, toys and even bedding for children aged 0-5 years old. Community Engagement Worker, Kelly Hunt said: Our Baby Bank is supporting those most in need the cost of living crisis is putting a strain on so many desperate families in Birmingham right now, with many parents experiencing the effects of financial anxiety. We aim to support families with fast-growing little ones and help bridge the financial gap by providing essential baby items for free, so parents don t have to choose between heating their homes and buying new clothes for their child. We are very fortunate to work with our local partners and I am also working very closely with schools and nursery settings to engage with new parents who do not access services within the Children s Centres. We also work collaboratively with the Community Connectors across Erdington along with Compass Support and Our Place Support in Sutton Coldfield. For more information, please call: 0121 752 1872 or email Kelly Hunt: khunt@spurgeons.org

  5. Total children seen in Temporary Accommodation Data outcomes for Specialist Health Visitors for Homeless Families. This data is obtained from a weekly basis from Birmingham City Council, it is then updated on the Electronic Patient Record (EPR) and distributed to Health Visiting Teams across the 10 Districts of Birmingham. Ladywood, Yardley and Edgbaston have a high number of transient homeless families. On average between four and five families move in and out weekly. ROLE Health Visiting HV-Homeless Families Grand Total 2019/20 2020/21 2021/22 2022/23 Grand Total 1135 2492 2983 115 3098 2842 185 3027 9452 388 9840 11 77 1146 2569 Activity relates to those children registered as living in Accommodation types: Asylum-Initial Accommodation Temp-B&B/Hotel Temp- Self contained Mobile accommodation- Traveller/Boater Temp- Multiple occupancy Refuge- Homeless Refuge- DV Homeless- staying with friends and family Temporary accommodation Details of children are received and allocated to a health visitor Health Visitor completes initial health assessments and any outstanding mandated visits. If assessment is above universal referred to internal/external services and care plan is opened.

  6. Positive Outcomes Temporary Accommodation Addressing inequalities Rationale Barry Jackson Tower Birmingham Crisis Centre Bushmere House Trentham House Oscott Gardens Support with housing Assessing health needs Development checks Health Visiting Well Baby clinics in isolation Food Club Slow Cooker event Charity Shop Cobden Hotel Birmingham Crisis Centre Rookery Children Centre Healthy eating This intervention enables a child to grow and explore the world have a positive self-identity and belong to the community Trentham House Barry Jackson Tower Bushmere House Promoting Stay and Play groups run by Children Centre staff Barry Jackson Tower ESOL classes Integration with the community

  7. Access Support Benefits and financial support Find out what support you might be able to get to help with your living costs. You can get benefits and other financial support if you re eligible. Crisis A National Charity for homeless people. Crisis work directly with thousands of homeless people every year, providing vital help so that people can rebuild their lives and are supported out of homelessness for good. Emergency Accommodation If you or a family you are working with need emergency accommodation now and are aged 25 or over, or are aged 18 to 25 and have dependent children, call Birmingham City Council on: 0121 303 7410 option 3. Riverside Riverside offer a range of services to homeless families, including temporary accommodation as an alternative to B&B whilst awaiting a formal housing offer from Local Authorities, to a full support service which enables people to identify the reasons for becoming homeless in order to avoid these in the future. Shelter Supports and offers one-to-one personalised advice and help to homeless people. They also have a free emergency helpline open 365 days a year - 0808 800 4444

  8. Temporary Accommodation Specialist Health Visiting Contacts Ladywood District: Nikola Demetrius 07540919662 and Beatrice Mapako 07802721434 Yardley District: Rukia Miah 07702141387 and Nageena Bashir 07784921404 Edgbaston District: Tonya Silman 07860733363

  9. The Next Edition The next edition s of the Birmingham Forward Steps newsletter will be focused on: Services for Dad s (June) Summer Holiday Activities (July) World Breastfeeding Week (August) If you have any news, helpful support for staff to share with families or a positive story on the above topics, please email: amba.fellows@nhs.uk Birmingham Forward Steps CONNECT WITH US ON SOCIAL MEDIA Bham Forward Steps BFS Health Visiting

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