C.A.R.E.Club Member Retention Program
C.A.R.E.
Club Member Retention Program
Objectives
•
Club Membership
•
What does a retention program look like?
•
C.A.R.E. - What this stands for
•
The 4 Steps of a C.A.R.E. Retention Program
Club Membership
New
Members
Existing
Members
Leaving
Members
C.
C.A.R.E. Program
A structured program for clubs to reward and celebrate
accomplishments while resolving any issues and
strengthening membership.
Celebrate
Celebrate the accomplishments of the
club, fellow membership and the
impact made in the community.
Address
Address responses in an open, non-
confrontational way from
a
survey
provided to the membership.
Recognize
Create an opportunity to recognize
members for their accomplishments,
exceptional work and effort given
throughout the year.
Excel
Plan to move forward and Excel
together as a stronger club.
Organizing a Care Program
Select The Facilitator
Plan the Event
Member Review
Follow the Agenda
•
An Optimist, from outside the club
•
Strong communication skills
•
Respected by the members of the club
Select The Facilitator
•
Set Date/Time/Place
•
Theme?
•
Budget (
C
ake!)
•
Invitations
Plan the Event
•
4 Questions
•
Responses
sent to the Facilitator,
NOT the club
Member Review
1.
What do you feel went well with the Club this
year?
2.
What do you feel the Club needs to work on?
3.
What makes you happy to be a Member of
your Optimist Club?
4.
Do you have a new idea for the Club as a
Community Service Project/Youth
Activity/Fundraiser? Describe?
Questions for your Members
•
Year in Review
•
Opportunities for Improvement
•
Appreciation
•
Cake!
Follow the Agenda
APPRECIATION
…was just as enthusiastic
about the success of
others as they were about
their own
Contagious
Optimism
…wore a cheerful
countenance at all
times and gave every
living creature they
met a smile
Cheerful
Countenance
APPRECIATION
…made everyone
feel that there was
something in them
Friendship
APPRECIATION
…
exemplified the Optimist Creed
Strength
of
Optimism
APPRECIATION
C.A.R.E. Benefits
•
Members feel appreciated
•
Issues are addressed and given direction for
resolution
•
A stronger sense of team is fostered
•
Membership is retained with stronger members
•
Productivity is elevated
•
The community witnesses a harmonious happy
group of individuals
•
Members set an example to the youth in their
community
Celebrate
Address
Recognize
Excel
Hello my fellow optimists. My name is ______________________ and I am _________________________________. (Provide some details about you that are relevant to the training.)
I am a member of the 2023-2024 Optimist International Membership Engagement Committee.
I am the Chair of the _____________ District Membership Engagement Committee.
I am a longtime Optimist, having served youth in my community for over 20 years!
**If you have co-presenters you would introduce them now or have them introduce themselves as well.
Today, I am very excited to talk to you all about an exciting new program that some excellent Optimist International Leaders have developed to help our clubs retain our most important resource - our members.
This is about how we CARE for our clubs.
Implementing a structured C.A.R.E. Club Member Retention Program can help in addressing issues, recognizing accomplishments, celebrating contributions, and excelling together as a club. The program involves steps like addressing feedback openly, recognizing members for their efforts, and planning for future growth. Organizing such programs requires selecting a facilitator, planning events, conducting member reviews, and addressing key questions to improve club dynamics and membership satisfaction.
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Presentation Transcript
C.A.R.E. Club Member Retention Program
Objectives Club Membership What does a retention program look like? C.A.R.E. - What this stands for The 4 Steps of a C.A.R.E. Retention Program
Club Membership Leaving Members
C.C.A.R.E. Program C E A R ADDRESS RECOGNIZE CELEBRATE EXCEL A structured program for clubs to reward and celebrate accomplishments while resolving any issues and strengthening membership.
Celebrate Celebrate the accomplishments of the club, fellow membership and the impact made in the community.
Address Address responses in an open, non- confrontational way from a survey provided to the membership.
Recognize Create an opportunity to recognize members for their accomplishments, exceptional work and effort given throughout the year.
Excel Plan to move forward and Excel together as a stronger club.
Organizing a Care Program Select The Facilitator Plan the Event Member Review Follow the Agenda
Select The Facilitator An Optimist, from outside the club Strong communication skills Respected by the members of the club
Plan the Event Set Date/Time/Place Theme? Budget (Cake!) Invitations
Member Review 4 Questions Responses sent to the Facilitator, NOT the club
Questions for your Members 1. What do you feel went well with the Club this year? 2. What do you feel the Club needs to work on? 3. What makes you happy to be a Member of your Optimist Club? 4. Do you have a new idea for the Club as a Community Service Project/Youth Activity/Fundraiser? Describe?
Follow the Agenda Year in Review Opportunities for Improvement Appreciation Cake!
Contagious Optimism APPRECIATION was just as enthusiastic about the success of others as they were about their own
APPRECIATION Cheerful Countenance wore a cheerful countenance at all times and gave every living creature they met a smile
APPRECIATION Friendship made everyone feel that there was something in them
APPRECIATION Strength of Optimism exemplified the Optimist Creed
C.A.R.E. Benefits Members feel appreciated Issues are addressed and given direction for resolution A stronger sense of team is fostered Membership is retained with stronger members Productivity is elevated The community witnesses a harmonious happy group of individuals Members set an example to the youth in their community
C A R E Celebrate Address Recognize Excel
