Complaints process - PowerPoint PPT Presentation


Scheme of Arrangement under the Companies Act, 1956

The changes introduced in the existing procedures for stock exchanges and listed companies regarding the scheme of arrangement under the Companies Act, 1956. It covers the submission of draft schemes, display on websites, changes in internal procedures, court process, approval of shareholders, and i

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Public Interest Disclosure & Protection of Informers Resolution - Guidelines for PIDPI Complaints

Guidelines for lodging complaints under the PIDPI resolution to report allegations of corruption or misuse of office by employees in various sectors. Complaints must be specific, verifiable, and sent via post with vigilance angle, ensuring confidentiality of the complainant's identity.

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Public Interest Disclosure and Protection of Informers Resolution 2004 (PIDPI) Guidelines

Public Interest Disclosure and Protection of Informers Resolution (PIDPI) provides a mechanism for individuals to blow the whistle on corruption and seek protection. Complaints must be sent via post to the Central Vigilance Commission and should not reveal the complainant's identity. Specific guidel

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Medical Center Health System.

The Medical Center Health System (MCHS) emphasizes the importance of reporting patient safety events to improve the quality and safety of patient care. All team members are encouraged to report any deviation from routine care, events causing harm or potential harm, near misses, patient complaints, a

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Workers Advisers Office: Addressing Sexual Harassment Complaints

The Workers Advisers Office, a branch of the Ministry of Labour, provides free advice and assistance to workers on compensation claims and prohibited action complaints, including those related to sexual harassment. They handle compensation claims for injuries and diseases, as well as mental disorder

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Agreement on Pay Equity and Remuneration Items for Class 3 - General Assemblies January & February 2024

This agreement involves the pay equity audit outcomes for Administrative Officers in Class 3 and 4, with retroactive pay increases dating back to December 31, 2010. It also resolves complaints from FSSS-CSN and FTQ regarding pay equity audits in 2015, 2020, and 2025. The agreement includes pay adjus

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Online Application Filing Guide for Consumer Complaints in India

Learn how to file complaints at Consumer Commissions of India online through the E-daakhil portal. Explore steps for filing applications, searching by reference number, conducting an advanced search, viewing case details, and submitting applications with necessary documents.

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Grievance Redress Mechanism: Enhancing Project Efficiency

Understanding the Grievance Redress Mechanism (GRM) is crucial for effective project management. This mechanism aims to address complaints and concerns related to project implementation, ensuring transparency and stakeholder engagement. By sensitizing facility GRM focal persons and following structu

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Overview of Iowa Supreme Court Attorney Disciplinary Board

The Iowa Supreme Court Attorney Disciplinary Board oversees attorney misconduct cases in Iowa, with 4 prosecutors, a Director of Attorney Discipline, staff, and volunteer board members. Complaints can be made by anyone, commonly related to family law and criminal matters, with no statute of limitati

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Enfield Advocacy Services Overview

Enfield Advocacy Services, provided by POhWER, offer various advocacy programs including Independent Care Act Advocacy (ICAA), Independent Health Complaints Advocacy (IHCA), and Independent Mental Capacity Advocacy (IMCA) among others. The services aim to support individuals in understanding and par

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Office of Equity and Compliance Training Overview

The Office of Equity and Compliance Training at Southern Illinois University Carbondale (SIUC) addresses Title IX issues like sexual harassment, assault, misconduct, dating violence, and discrimination based on gender, age, race, and more. Reporting procedures, including contacting OEC and understan

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Step-by-Step Guide for Responding to Title IX Complaints

Understanding the difference between a report and a formal complaint, responding to reports of sexual harassment, providing supportive measures, determining if it constitutes sexual harassment, and deciding whether to dismiss or proceed with a formal complaint are crucial steps in effectively addres

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Understanding CMS Complaint Tracking Module (CTM) for Medicare Plans

The CMS Complaint Tracking Module (CTM) is a system that enables SHIPs to assist beneficiaries with issues related to Medicare Advantage Plans or Part D Plans. By utilizing CTM, complaints are routed to CMS for resolution, potentially impacting plan performance measures. This article discusses the p

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Inter-Agency SEA Community Based Complaints Mechanism in Nigeria

The Inter-Agency SEA Community Based Complaints Mechanism in Nigeria facilitates safe and confidential reporting of complaints, particularly related to sexual exploitation and abuse (SEA), by beneficiaries. Through inter-agency coordination, this mechanism ensures effective collaboration, messaging,

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Understanding State Complaint Process in Special Education

Explore the nuances of state complaints in special education, distinguish them from due process complaints, delve into the mediation process, analyze data trends, and understand the purpose of corrective actions within the context of special education programs and services in Michigan. Participants

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XYZ Portal Complaint Management System

This system allows users to register complaints, track their status, and manage pending complaints efficiently. Users can also submit ATR reports for received complaints, including details on theft detection and compounding. The interface provides a seamless experience for handling complaints and en

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A New Complaint Handling Code for the Sector - Webinar Highlights

This webinar discusses the introduction of a new Complaint Handling Code for the sector, aiming to address issues in social housing complaint processes. It covers key points, the background leading to the code's development, the Ombudsman's experience, and the code's aims and framework towards high-

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USDA Robotic Process Automation (RPA) Assessment and Development Process

The USDA conducted a Robotic Process Automation (RPA) Process Assessment in July 2019, involving process robotics capabilities, development process under the Federated Model, and the lifecycle of a bot project. The RPA development process includes steps like requesting automation, process definition

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Special Education State Complaint Procedures Overview

Explore the procedural safeguards, state complaint procedures, mediation, and due process in special education as outlined by the U.S. Department of Education. Learn about filing complaints, required content, and who can file a complaint. Get insights into the resolution process, surrogate parents,

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Complaints Handling Procedures at Macroeconomic and Financial Management Institute

Effective complaints handling is essential for feedback and improvement in financial services. Learn about the benefits, principles, and responsibilities involved in managing complaints at the Macroeconomic and Financial Management Institute of Eastern and Southern Africa.

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Comprehensive Training Workshop on Complaints Management System Benefits and Implementation

Explore the importance of using the CMS to enhance patient safety, improve healthcare provision, and facilitate systematic analysis of patient complaints. Learn how a standardised information system can identify trends, support quality assurance, and streamline the complaints process. Discover the k

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Clinical Incidents and Complaints: Understanding, Management, and Prevention

Explore the definition of clinical incidents, learn how to recognize and react to them, understand patient complaints, and discover ways to prevent incidents and complaints in healthcare settings. Discover who to report incidents to and how healthcare organizations handle complaints. Gain insights i

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Understanding Civil and Criminal Complaints in Legal Cases

Explore the distinctions between civil and criminal complaints in legal scenarios. Learn how a civil case seeks monetary damages while a criminal case pursues punishment for wrongful actions. Understand the roles of plaintiffs and prosecutors, burden of proof, and outcomes in both civil and criminal

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Comprehensive Guidance for Clinical Staff on Complaints Handling Process

Developed for clinical professionals, this guidance provides support for participating in complaints investigations and writing clinical reports. It aims to clarify the definition of clinical judgment and outlines the key elements of handling complaints effectively. The module encourages collaborati

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Overview of Complaints and Reports to the Portfolio Committee on Human Settlements - 8 November 2023

In the presentation to the Portfolio Committee on Human Settlements, insights are shared regarding the nature and trends of complaints received by the Department of Human Settlements. The overview covers complaints related to conduct failure, corruption, maladministration, and undue delays in RDP ho

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Questions on Service Credit Determination and Title IX Policies

The Academic Senate raises questions regarding the process for determining service credit for new tenure-track hires and concerns about documenting complaints of inappropriate behavior in relation to Title IX policies. The responses provide insights into the criteria for service credit evaluation an

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Effective Tips for Handling Customer Complaints

The Office of the Consumer Protector emphasizes the importance of caring for consumers in business. Dealing with customer complaints gracefully can lead to improved customer satisfaction and business sustainability. Helpful tips are shared to assist SMMEs in handling complaints smoothly, such as put

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Understanding Feedback and Complaints about CARE

This information educates on CARE's expectations for behavior, how to report feedback and complaints, and the importance of respecting individuals. It emphasizes maintaining a safe and respectful environment, especially for vulnerable populations. CARE seeks to address any feedback or complaints ser

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NYC Department of Health and Mental Hygiene Indoor Environmental Complaints Overview

Indoor environmental complaints in NYC, including issues with dust, mold, poor ventilation, and gas odors, are presented through data and maps. Harmful effects from asbestos, mold, and dust are explained, along with solutions such as landlord accountability and the Asthma Free Housing Act. Relevant

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Enforcement and Education Data Insights for June 2023

This report provides comprehensive data on licenses, complaints, education efforts, and violations in the enforcement and education sector for June 2023. It covers the number of licenses issued, complaints received, educational contacts made, and top education topics discussed. Key findings include

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Regulatory Compliance and Education Insights - August 2022

Explore enforcement, education data, licensee education initiatives, complaints analysis, and violation breakdowns in various industries including liquor, cannabis, tobacco, and vapor for August 2022. Dive into the number of licenses issued, complaints received, education contacts made, and top educ

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Title VI Complaints and Regulations Overview in Civil Rights Programs

Explore Title VI complaints process and regulations under the Civil Rights Act of 1964, ensuring nondiscrimination in federally funded programs. Learn about complaint laws, investigation procedures, and the roles of entities such as the Federal Highway Administration, US Department of Justice, and U

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Judicial Processes and Misconduct in New Zealand Disputes Tribunal

The New Zealand Disputes Tribunal, led by Principal Referee Anne Darroch, handles civil claims up to $15,000 or $20,000 by consent, with over 60 referees managing 16,000-20,000 claims yearly. Limited appeal rights are in place, with a complaints mechanism under process for all New Zealand Tribunals

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Child Protection Laws in Russia and Enforcement Mechanisms

The Federal Laws of Russia focus on protecting children from harmful information by introducing legal regimes, mandatory classification of information products, and expert examinations. The laws prohibit content encouraging dangerous behaviors or undermining family values. Weekly monitoring detects

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Empowering Your Voice, Rights, and Choices in Advocacy

Explore the essence of voicing your rights and choices in advocacy through insightful discussions by various experts like Judith Davey, John Williams, and more. Learn how complaints are a powerful tool for improvement, uncover barriers to addressing concerns, and discover the path to effective advoc

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Understanding Federal Employment EEO Complaints Process

Federal Employment EEO Complaints involve issues of unlawful discrimination, retaliation, and hostile work environments for federal government employees. This process covers bases such as race, color, national origin, sex, age, disability, and religion. Timeliness is critical, with contact required

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Federal Employment Disciplinary Proceedings and Union Stewards Overview

This comprehensive guide covers common issues faced by union stewards in federal employment disciplinary proceedings, including proposed actions, Collective Bargaining Agreement violations, EEO complaints, and disciplinary actions for federal and NAF employees. It outlines the process for misconduct

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Understanding Title IX Regulations and Procedures in Education

Title IX of the Education Amendments Act of 1972 ensures that no individual in the U.S. can be discriminated against on the basis of sex in any educational program or activity receiving Federal financial assistance. This content delves into the significance of Title IX, new regulations from 2011 to

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Enhancing Civil Society Participation in TSD Chapters of EU PTAs through the Single Entry Point

The Single Entry Point (SEP) serves as a key mechanism for EU-based stakeholders to address violations in Trade and Sustainable Development (TSD) commitments. Through a centralized platform, stakeholders, including EU member states, NGOs, and citizen groups, can submit complaints regarding breaches

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Legal Ombudsman - Complaints Process and Common Conveyancing Issues

Legal Ombudsman Darren Cox oversees a complaints process that involves assessment, investigation, and decision-making on various legal matters, with a significant number of contacts and complaints handled each year. The top areas of law for client complaints include residential conveyancing, family

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