Collaborative Structure and Roles in Workforce Development
Explore the functional and formal supervisor roles, collaboration between functional teams, coordinating partners, evaluating customer experience, and key contacts in the Tennessee Department of Labor and Workforce Development. Learn about effective coordination methods and essential aspects of workforce services and vocational rehabilitation.
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Presentation Transcript
Functional and Formal Supervisor Roles Roles of the Functional Supervisor Roles of the Formal Supervisor How do they collaborate? Why do these two need to collaborate?
Functional Teams Welcome Function Who serves? Role Skill Development Function Who serves? Role Business Services Function Who serves? Role
Functional Teams How does the OSO coordinate the three functional teams effectively?
Coordinating Partners Adequate coverage for office and events Referrals and co-enrollments Cross-training/Follow-up
Evaluating the Customer Experience Traffic Flow Available resources Equal Opportunity Customer Feedback COVID Protocols
Contact Information Justin Attkisson (Justin.Attkisson@tn.gov) Director of Program Integrity Tennessee Department of Labor and Workforce Development Division of Workforce Services Yvette Dixon (Yvette.A.Dixon@tn.gov) Director of Program Monitoring and Testing Tennessee Department of Labor and Workforce Development Division of Adult Education Tylesha McCray (Tylesha.McCray@tn.gov) Region 5 Supervisor Tennessee Department of Human Services Division of Vocational Rehabilitation Services
