Salesforce License Renewal and Procurement Process Overview

MHBE utilizes Salesforce for critical business functions like CRM, LMS, and timesheet management. The renewal of Salesforce licenses for 2020 costs $1,192,076.05. The document details license costs, comparison of FY 2019 vs. FY 2020, and the procurement process timeline. Additionally, it outlines the request to increase NTE in the procurement process.

• Salesforce
• License Renewal
• Procurement Process
• MHBE
• CRM

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1. Salesforce License Renewal Background MHBE utilizes the Salesforce platform for managing some of its critical business functions such as the Customer Relationship Management (CRM), Learning Management System (LMS), and the Timesheet Management System. MHBE is expanding the reach of its Salesforce platform in 2020 to build several internal applications such as the Compliance & Audit Tracking, Procurement & Finance, Asset Tracking, Incident Management, Human Resources Management and Carrier Data Integration systems. Procurement Summary The current Salesforce licenses expire on March 1, 2020 The License Renewal period (1 year) is from March 2, 2020 March 1, 2021 The cost of renewing Salesforce licenses for 1 year is $1,192,076.05 2

2. License Cost in FY 2020 Application Salesforce License Quantity Cost CRM Lightning Service Cloud Enterprise Edition 485 $689,500.25 CRM Enterprise Edition Government Cloud 485 $221,994.20 CRM Knowledge Add-On 5 $3,554.40 CRM Partner Community Members 60 $13,668.00 CRM Enterprise Edition Government Cloud 60 $4,401.00 Other Lightning Service Cloud Enterprise Edition (Flex Users) Enterprise Edition Government Cloud (Flex Users) Customer Community Logins 200 $28,526.40 Other 200 $9,198.00 Other 4,000 $10,483.20 Other Enterprise Edition Government Cloud 4,000 $3,375.60 Other Sandbox (Full Copy) 1 $207,375.00 Total Salesforce License Renewal Cost $1,192,076.05

3. FY 2019 Vs FY 2020 Qty. 2019 Qty. 2020 Cost 2019 Cost 2020 App Salesforce License CRM Lightning Service Cloud Enterprise Edition 440 485 $625,526.00 $689,500.25 CRM Enterprise Edition Government Cloud 440 485 $201,401.20 $221,994.20 CRM Knowledge Add-On 10 5 $7,108.80 $3,554.40 CRM Partner Community Members 20 60 $4,567.60 $13,668.00 CRM Enterprise Edition Government Cloud 20 60 $1,470.80 $4,401.00 Lightning Service Cloud Enterprise Edition (Flex Users) Other 20 200 $28,433.00 $28,526.40 Enterprise Edition Government Cloud (Flex Users) Other 20 200 $9,154.60 $9,198.00 Other Customer Community Logins 20,000 4,000 $52,400.00 $10,483.20 Other Enterprise Edition Government Cloud 20,000 4,000 $16,800.00 $3,375.60 Other Sandbox (Full Copy) 1 $207,375.00 Total Salesforce License Renewal Cost $946,862.00 $1,192,076.05

4. Request to increase NTE Procurement Process Quote Received 01/10/2020 TORFQ Sent to Carahsoft 01/14/2020 Task Order In Progress Board Approval 02/18/2020 4