Navigating Difficult Conversations in Education
Explore strategies for effectively leading challenging conversations in educational settings, drawing from the framework of Crucial Conversations: Tools for Talking When Stakes Are High. Reflect on past experiences, practice conversation techniques, and enhance self-awareness to foster productive dialogues with colleagues.
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Leading Difficult Conversations To copy or adapt this material, see OpportunityCulture.org/terms-of-use 2019 |1
School Excellence Portal Log on to the OC School Excellence Portal: opportunityculture.org/portal Having Problems? Let us know here! 2019 |2
Revisit Self-Reflection See Handout Time for reflection: 10 minutes 2019 |3
Handshake Partners Find a partner you do not interact with often and discuss your self-reflection: 1. What s changed? 2. What would you like to improve? 3. How did you rate yourself on Question 14? 2019 |4
Session Objectives Introduce frameworks from the book Crucial Conversations: Tools for Talking When Stakes Are High to lead productive difficult conversations. Practice leading a difficult conversation. 2019 |5
Reflection 1. On a scratch sheet of paper, write a summary of a difficult conversation you have experienced as a teacher with another adult. 2. Reflect: How did you plan for this difficult conversation? 3. Consider: What made the conversation so difficult? 4. What was the outcome of the conversation? Time for reflection: 5 minutes 2019 |6
Crucial Conversations A framework from Crucial Conversations: Tools for Talking When Stakes Are High Source: Patterson, Kerry, Grenny, Joseph, McMillan, Ron. Crucial Conversations: Tools for Talking When Stakes Are High. New York: McGraw-Hill. 2019 |7
Crucial Conversations Model Source: Crucial Conversations: Tools for Talking When Stakes Are High by Patterson, Grenny, McMillian, Switzler Poster image retrieved from https://www.vitalsmarts.com/resource/crucial-conversations-book/ 2019 |8
STATE: A Tool to Lead the Conversation Talk tentatively. (Perhaps; In my opinion ) Share your facts. (I noticed ) Tell your story. (It made me think ) WHAT HOW Encourage testing. (I would love to hear your thoughts ) Ask for others path. (What is your take?...) Source: Patterson, Kerry, Grenny, Joseph, McMillan, Ron. Crucial Conversations: Tools for Talking When Stakes Are High. New York: McGraw-Hill. 2019 |9
Discussion If given the opportunity to redo your difficult conversation: 1. How would you approach the conversation now? 2. What would be different this time around? 2019 |10
Crucial Conversations Model Source: Crucial Conversations: Tools for Talking When Stakes Are High by Patterson, Grenny, McMillian, Switzler Poster image retrieved from https://www.vitalsmarts.com/resource/crucial-conversations-book/ 2019 |11
Jigsaw: Their Meaning See Handout Make It Safe Explore Others Paths Learn to Look Source: Crucial Conversations: Tools for Talking When Stakes Are High by Patterson, Grenny, McMillian, Switzler Poster image retrieved from https://www.vitalsmarts.com/resource/crucial-conversations-book/ 2019 |12
Jigsaw: Their Meaning 1. Read through the packet individually. 2. Discuss content as a group. 3. Write or draw a summary of the content on your chart paper. 4. Make a plan to present your topic to the full group. Who will present? How will you engage all team members? How can you make your presentation engaging for the audience?? 2019 |13
Crucial Conversations Model Source: Crucial Conversations: Tools for Talking When Stakes Are High by Patterson, Grenny, McMillian, Switzler Poster image retrieved from https://www.vitalsmarts.com/resource/crucial-conversations-book/ 2019 |17
Move to Action Both participants should agree on next steps: 1. Who? 2. Will do what? 3. By when? 4. How will we follow up? 2019 |18
Work Time See Handout Use the Difficult Conversations Planning Template to prepare to role-play your difficult conversation. 2019 |19
Practice! Practice having a difficult conversation with your partner. Time Allotted Task 2 minutes Share background context with your partner: Who are you having a conversation with? What is the issue? How did it start? Where are you now? How will the person likely respond? 5 minutes Role-play conversation 3 minutes Debrief conversation: What went well about the conversation? Were there any moments that may have slipped into silence or aggression? How could your partner improve? 2019 |20
Action Items Write down 2-3 action items you commit to incorporating into your work based on your takeaways from this session. For example: Action Item People Timeline Status Notes 2019 |21
Exit Slip Thank you for your engagement and participation. Please complete the exit slip to provide feedback on this session prior to leaving. 2019 |22
1 Sources Patterson, Kerry, Grenny, Joseph, McMillan, Ron. Crucial Conversations: Tools for Talking When Stakes Are High. New York: McGraw-Hill. 2019 |23
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