Windsor-Essex's Onboarding & Case Management Strategy
Explore the journey of Windsor-Essex in developing an effective onboarding and case management strategy, presented by Myles Soulliere, Coordinator of Housing Administration. Delve into their challenges, best practices, and the creation of distinct cases in the realm of housing and supportive services.
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Presentation Transcript
ONBOARDING & CASE MANAGEMENT Windsor-Essex s Strategy and Best Practice Development Presented by: Myles Soulliere Coordinator, Housing Administration
Agenda Our HIFIS journey & how we planned to board How we actually onboard How we use Case Management Challenges, Questions and Answers Open discussion and best practice development
Initial Service Provider Meetings Research, research, research Content we cover Training and onboarding planning
Case Management and Us 5 distinct cases created Housing Case Funded Housing Case Non Funded Shelter Case Youth Case Supportive Housing Sharing of Case Notes
Challenges, Questions & Answers Reporting! Complexities of funding Case Viewer rights Q & A
Best Practice Development- Onboarding New Staff
Best Practice Development- Using Case Management
THANK YOU! Myles Soulliere Coordinator, Housing Administration and Development E: mLsoulliere@citywindsor.ca
