California Affordable Connectivity Program (ACP) Initiative Overview

The California Affordable Connectivity Program (ACP) aims to bridge the digital divide by providing eligible households with high-speed Internet services. This initiative offers assistance to low-income individuals through various eligibility requirements and identity verification processes. With focused strategies and partnerships, the program targets to enroll 90% of eligible households by 2024, emphasizing the crucial role of local communities and volunteers in achieving this goal. Despite millions of eligible households, enrollment numbers are below target, resulting in significant missed federal benefits each year.

• California
• ACP
• Digital Divide
• Connectivity
• Low-Income

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1. Get Connected! California CSAC Legislative Conference 2023 Government Finance and Administration Policy Committee Sunne Wright McPeak, President and CEO California Emerging Technology Fund Charles Gardiner, Consultant California Emerging Technology Fund For ACP Assistance 866-994-4779 www.deletethedivide.org

2. ACP Eligibility Requirements Participants can qualify for ACP in one of the following ways: Federal Program Medicaid / MediCal SNAP, CalFresh Federal Public Housing Veterans or Survivors Pension WIC Supplemental Security Income (SSI) Tribal Programs Free or Reduced Lunch Program Federal Pell Grant Lifeline Income Household income that is at 200% or below the Federal Poverty Level. Legal status is not a requirement for ACP.

3. Identity Verification Requirement Participants must upload one of the following Identify Verification documents: FCC List Social Security Number (not required) Tribal Identification Number U.S. Driver's License Other Government-issued ID, such as a state ID U.S. Military ID Passport (US or Foreign) Individual Taxpayer Identification Number (ITIN) Matricula (Mexican Government ID Card) VISA Consular Card (Country Issued ID) Birth Certificate (Any Country) for the minor that is the Benefit Qualifying Person (BQP)

4. Get Connected! California 3 Major Strategies Direct Notification of ACP-Eligible Households Advertising and Media to Increase Awareness In-Person Enrollment Counties are Key to Increasing ACP Enrollment!

5. Get Connected! California Partners Call to Action The California Broadband Council (CBC) issued a Call to Action to get 90% of all eligible low- income households online with high-speed Internet service by 2024. Get Connected! California is a statewide mobilization to promote the Affordable Connectivity Program. The Get Connected! California Coalition is comprised of State Agencies and Statewide Organizations. 75% of low-income households do not know about the Affordable Connectivity Program (ACP). Local partners and volunteers are vital for success. 80% of households can enroll on their own. 20% need assistance by phone or in person.

6. ACP Goals by the Numbers 5.8M CA Households are eligible for ACP. Only 2M households have enrolled to date. California households are missing out on $1.38 Billion in federal benefits each year. State Goal To Meet State Goal: 90% of all eligible households enrolled by the end of 2024. Every County needs to triple the rate of enrollment per month. 3.2M households to hit the 2024 target. 150,000+ households per month.

7. ACP Enrollment Status Counties above Statewide Average for % Enrolled

8. ACP Enrollment Status Top 10 Counties by Number of Households Enrolled

9. ACP Enrollment Status Top 10 Counties for Total Enrolled and Eligible Households

10. Get Connected! California 2023 Priority 1: Distribute Information to ACP-Eligible Households Direct promotion through Counties, COEs, School Districts, Libraries, Higher Education, CBOs Priority 2: Identify ACP Enrollment Event Sites and Hosts Schedule Event to Assist Households Partner with Other Local Organizations and Assemble Teams Get Trained in ACP Enrollment Promote with Direct Mail, Social Media and Trusted Messengers

11. Get Connected! California Fall 2022 Lessons Learned Enrollment Events 1. Early-Identified Enrollment Sites Are More Successful 2. Promotion Works Especially Direct Notification to Eligible HHs 3. Staffing is Critical Countywide Partnerships Work Best 4. Enrollment Sites Must Have Sufficient Number of Devices 5. Devices Are Very Effective to Provide Enrollment Incentives

12. Look Ahead: Get Connected! California 2023 5 Things You Can Do to Get Households Enrolled 1. Distribute ACP Enrollment Flyers to Eligible HHs 2. Promote ACP Enrollment with Social Media and Web 3. Distribute Household Information Packets 4. Help Households Enroll on the Internet For All Now 5. Host and Staff ACP Enrollment Event on April 22

13. Contact Information Marissa Canche, Adoptions Program Manager, CETF marissa@cetfund.org Charles Gardiner, Consultant, CETF Charles@catalystgroupca.com

14. Get Connected! California Backup Slides For ACP Assistance 866-994-4779 www.deletethedivide.org

15. Overview of ACP The ACP provides a monthly discount on Internet service of up to $30 per eligible household. ACP is expected to last for 2-3 years. Maybe sooner. ACP application is administered by USAC, an independent non-profit organization designated by the FCC. A one-time discount of $100 towards the purchase of a device (laptop, desktop or tablet). The Affordable Connectivity Program (ACP) helps families connect to the Internet from home by providing a monthly benefit to help pay for an internet service plan. Limited participation by ISP. Cox Communication Mobile Citizen (Human-IT) The ACP is a long-term $14 billion program funded by the Federal Communications Commission (FCC).

16. Enrollment Site Roles April 2023 Site Captain: Coordinate site planning and promotion Site Coordinator: Onsite event management Greeters/Verifiers (2): Greet, explain, verify documentation (training required) Enrollment Specialists (2): Assist consumer with online application process (training and devices required) Device Manager/Closer (1): Manage device distribution/raffle, survey device recipients

17. ACP Application Training ACP Enrollment Training for Volunteers Register for ACP training: April 13 at 9:30 AM - English April 17 at 9:30 am - Spanish April 18 at 9:30 AM - English

18. ACP Enrollment Status County Eligible 209,926 Enrolled % Enrolled Remaining Unclaimed $ 42,126 20% 9 5% 909 14% 10,285 22% 1,055 14% 591 13% 23,765 18% 2,185 41% 3,962 16% 63,867 36% 1,117 18% 4,939 16% 20,768 68% 317 10% 76,351 49% 7,870 33% 3,961 28% 541 9% 1,646,205 629,394 38% 1,016,811 $366,051,960 25,536 7,588 30% Alameda Alpine Amador Butte Calaveras Colusa Contra Costa Del Norte El Dorado Fresno Glenn Humboldt Imperial Inyo Kern Kings Lake Lassen Los Angeles Madera 167,800 $60,408,000 $61,560 $1,936,440 $12,900,240 $2,355,480 $1,473,480 $39,807,720 $1,112,400 $7,671,600 $40,637,880 $1,791,720 $9,429,480 $3,445,560 $984,600 $28,429,920 $5,696,640 $3,644,280 $1,933,920 180 6,288 46,119 7,598 4,684 134,342 5,275 25,272 176,750 6,094 31,132 30,339 3,052 155,323 23,694 14,084 5,913 171 5,379 35,834 6,543 4,093 110,577 3,090 21,310 112,883 4,977 26,193 9,571 2,735 78,972 15,824 10,123 5,372 17,948 $6,461,280

19. ACP Enrollment Status County Marin Mariposa Mendocino Merced Modoc Mono Monterey Napa Nevada Orange Placer Plumas Riverside Sacramento San Benito San Bernardino San Diego San Francisco San Joaquin Eligible Enrolled % Enrolled Remaining 28,904 3,247 2,928 541 19,248 2,806 49,786 15,926 1,684 270 2,351 47 61,142 12,369 17,253 1,896 16,556 2,119 397,766 124,689 44,796 6,075 3,567 377 360,381 136,887 248,783 70,734 7,723 1,722 341,110 147,651 453,454 139,006 126,186 30,833 120,249 34,957 Unclaimed $ $9,236,520 $859,320 $5,919,120 $12,189,600 $509,040 $829,440 $17,558,280 $5,528,520 $5,197,320 $98,307,720 $13,939,560 $1,148,400 $80,457,840 $64,097,640 $2,160,360 $69,645,240 11% 18% 15% 32% 16% 2% 20% 11% 13% 31% 14% 11% 38% 28% 22% 43% 31% 24% 29% 25,657 2,387 16,442 33,860 1,414 2,304 48,773 15,357 14,437 273,077 38,721 3,190 223,494 178,049 6,001 193,459 314,448 $113,201,280 95,353 $34,327,080 85,292 $30,705,120

20. ACP Enrollment Status County San Luis Obispo San Mateo Santa Barbara Santa Clara Santa Cruz Shasta Sierra Siskiyou Solano Sonoma Stanislaus Sutter Tehama Trinity Tulare Tuolumne Ventura Yolo Yuba Eligible Enrolled % Enrolled Remaining 42,132 8,952 75,900 8,916 66,914 13,806 204,684 39,151 40,454 7,734 35,805 12,100 492 45 8,352 2,004 60,760 12,315 71,600 9,427 93,534 28,072 17,917 4,438 13,730 3,708 2,773 224 86,787 30,502 9,050 1,405 103,632 32,209 34,653 6,557 13,955 4,724 Unclaimed $ $11,944,800 $24,114,240 $19,118,880 $59,591,880 $11,779,200 $8,533,800 $160,920 $2,285,280 $17,440,200 $22,382,280 $23,566,320 $4,852,440 $3,607,920 $917,640 $20,262,600 $2,752,200 $25,712,280 $10,114,560 $3,323,160 21% 12% 21% 19% 19% 34% 9% 24% 20% 13% 30% 25% 27% 8% 35% 16% 31% 19% 34% 33,180 66,984 53,108 165,533 32,720 23,705 447 6,348 48,445 62,173 65,462 13,479 10,022 2,549 56,285 7,645 71,423 28,096 9,231