Factors Influencing Student Satisfaction in Classroom Sessions

Dr. Matthew Metzgar from UNC Charlotte explores the roots of student satisfaction in class sessions. Fast customer feedback methods, such as Poll Everywhere, are discussed as effective tools for organizations to gauge satisfaction levels quickly. Results show that the majority of students are satisfied or highly satisfied, with struggling students self-identifying early on.

• Student satisfaction
• Classroom sessions
• Fast feedback
• Poll Everywhere
• Academic research

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Uploaded on Sep 30, 2024 | 0 Views

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1. HAPPY OR NOT? ROOTS OF STUDENT SATISFACTION IN CLASS SESSIONS Dr. Matthew Metzgar UNC Charlotte mmetzgar@uncc.edu

2. FAST CUSTOMER FEEDBACK 2

3. FAST CUSTOMER FEEDBACK Organizations turning to fast feedback Surveys may require too much time from consumers Fast feedback via buttons can approximate customer satisfaction levels 3

4. CLASSROOM APPLICATIONS 4

5. POLL EVERYWHERE Developed a fast feedback question in Poll Everywhere Given at the end of each class Points for participating, though any answer generates full credit 5

6. 6

7. SAMPLE RESULT 7

8. STUDENT RESULTS Three large sections over one semester 300 students total Results often very consistent from one section to another 8

9. RESULTS 9

10. RESULTS ONE SECTION Response Average Percentage (%) Highly Unsatisfied 0.3 Unsatisfied 1.2 Neutral 5.8 Satisfied 20.3 Highly Satisfied 72.4 10

11. RESULTS The vast majority of students were satisfied or highly satisfied Results were usually consistent across different sections Results were fairly consistent over time (over the course of the semester) 11

12. DISCUSSION 12

13. MAIN FINDING #1 Struggling students self-identify The vast majority of students who chose a negative emoji struggled in class These students self-identified very early on in the semester 13

14. MAIN FINDING #2 Overall satisfaction levels varied with the difficulty of the content Harder material lowered satisfaction levels Frustration was with material, not instruction 14

15. MAIN FINDING #3 It s not personal When contacted individually, students would say they were unsatisfied due to the difficulty of the material or other outside factors For example, some students were unsatisfied on certain days due to the weather, outside work, lack of sleep, etc. 15

16. SUMMARYOF MAIN FINDINGS 1) Struggling students self-identify 2) Satisfaction drops with more difficult material 3) Dissatisfaction can often be due to factors outside the classroom 16

17. APPLICATIONS Could be used as an early warning tool to identify struggling students Can be an indirect measure of subject matter difficulty Could measure the number of students facing significant outside stressors 17

18. THANKYOU! Dr. Matt Metzgar University of North Carolina at Charlotte mmetzgar@uncc.edu