Transforming Compliance and Culture in Housing Management

Slide Note

Change in culture is essential for proactive management in the housing sector, shifting from reactive to proactive approaches. Key recommendations include fostering a zero-tolerance culture, focusing on building maintenance, taking proactive responsibility, and empowering staff. The sector has responded with specialist contractors, dedicated portals for issue reporting, and data-driven strategies. Areas of concern include euphemistic language, unrealistic resident expectations, and lack of engagement. Priorities for action involve transparency, dignity, and good governance.

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Uploaded on Aug 05, 2024 | 0 Views

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Presentation Transcript

Its not lifestyle - A year on Alan Park Compliance & System Manager

Change in culture needed Taking Reactive Proactive Inferring blame responsibility Fatalism Zero tolerance Resident-focused Fabric-focused

Key recommendations Zero tolerance culture Take Focus on the fabric Proactive responsibility Treat people fairly Damp and mould strategy Find your silence Check net zero plans Record keeping Empower staff Proactive communication strategy Know your stock Use the complaints process Know your residents

How has the sector responded? Specialist contractors Specific activity during the void period Humidity and temperature sensors Dedicated portals for residents to report issues Damp, mould and condensation dashboards