How to Submit a Patient/Staff/Visitor Complaint in VOICE

Learn how to submit a complaint in the VOICE system managed by Barbara Grotting, RN, MSN, CPHQ. Follow the steps outlined to provide feedback either anonymously or as yourself. Ensure you include all necessary information for the appropriate follow-up on patient, staff, or visitor issues. Contact details for further questions are also provided.

• Complaint Submission
• VOICE System
• Patient Safety
• Barbara Grotting

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Uploaded on Sep 23, 2024 | 0 Views

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1. How to Submit a Patient/Staff/Visitor Complaint in VOICE Barbara Grotting, RN, MSN, CPHQ Director, Quality/Accreditation/Patient Safety

2. Click on the Icon in your Zen Applications Window

3. Choose to submit as yourself or anonymously

4. If you choose to submit as yourself you will log into the VOICE program

5. Choose Patient /Visitor Complaints & Compliments

6. Include as much data as possible. The green (*) are mandatory fields. Click on submit when all data has been entered.

7. KEY ISSUES TO REMEMBER: Please remember to put the unit the issue occurred on, so the right person (unit manager) will be tasked with the follow-up. Patient MRN/FIN will be needed so the specific patient EHR can be reviewed. Quality and Risk also receive all VOICE issues and will ensure proper follow-up has been done before closing.

8. Any questions please contact Barbara Grotting 1-2263 or Elizabeth Skinner 1-5653 or Sue Froid 1-2253