Comprehensive Overview of Risk Management Practices in New Employee Orientation

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Office of Risk
Management
New Employee Orientation
 
 
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What is Risk Management?
 
 
Those principles &
techniques that, when
proactively applied, will
avoid, reduce or
minimize loss & protect
assets.
 
 
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R
i
s
k
 
M
a
n
a
g
e
m
e
n
t
V
i
s
i
o
n
 
 
Patients, families, visitors, faculty, students & team
members will be free from accidental harm.  If harm
does occur, immediate & appropriate actions will be
taken to mitigate further harm.
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Risk
Management
Goals
 
A robust, proactive program that
mirrors ECU Health’s 
MISSION
to improve the health and well-
being of people in Eastern North
Carolina
AND
A program that mirrors ECU
Health’s 
VISION 
to become the
national model for contemporary
rural health care through
 
Clinical Care / Research /Education
undefined
 
Program Scope & Components
 
Risk Assessment
Risk Reduction
Risk Control
Risk Financing
undefined
 
Risk Assessment &
Event Reporting
 
Unexpected events and near
misses should be entered into
Safety Intelligence (SI).
Critical events resulting in patient
harm or additional care and
treatment should be called into
Risk Management on call at 252-
413-4473.
 
Examples include:
Patient Care Occurrences
Adverse Events
Falls, Injuries, Accidents
Unusual & Disruptive Behavior
Operational & Systems Issues
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Claims
vs
Lawsuits
 
CLAIM
 
A demand for
compensation (
money or
service
) from the
“harmed” patient or
family – 
verbal or written
;
disguised as a request for
co-pay waiver or other
financial consideration
undefined
 
Claims
vs
Lawsuits
 
LAWSUIT
 
Summons & Complaint
Officially served notice that has
been assigned a file number by
the jurisdiction where the suit has
been filed.
 
Notify Risk Management
immediately
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Insurance
 
ECU Health Provides Liability
Coverage
Primary Insurance
$3M per claim / $5M annual aggregate
Excess Insurance
$10M annual shared aggregate
undefined
 
Subpoenas
 
 
Forward to Office of Risk
Management
 
or send to
 
ROSSReview@ecuhealth.org
 
for coordination &
response
 
 
undefined
 
NC Medical
Board
Complaints
 
 
Forward to Office of Risk Management
for coordination & response
undefined
 
Questions
 
CONTACT US
 
Risk Manager On Call
252-413-4473
 
rmoncall@ecuhealth.
org
 
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This orientation provides insights into risk management principles, techniques, and the vision for ensuring the safety of patients and team members. The program aligns with ECU Health's mission and vision, aiming to enhance health and well-being in Eastern North Carolina. It covers risk assessment, reduction, control, financing, event reporting, claims, lawsuits, and insurance coverage details.


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  1. Office of Risk Management New Employee Orientation

  2. What is Risk Management? Those principles & techniques that, when proactively applied, will avoid, reduce or minimize loss & protect assets.

  3. Risk Management Vision Patients, families, visitors, faculty, students & team members will be free from accidental harm. If harm does occur, immediate & appropriate actions will be taken to mitigate further harm.

  4. A robust, proactive program that mirrors ECU Health s MISSION to improve the health and well- being of people in Eastern North Carolina AND A program that mirrors ECU Health s VISION to become the national model for contemporary rural health care through Risk Management Goals Clinical Care / Research /Education

  5. Program Scope & Components Risk Assessment Risk Reduction Risk Control Risk Financing

  6. Risk Assessment & Event Reporting Unexpected events and near misses should be entered into Safety Intelligence (SI). Critical events resulting in patient harm or additional care and treatment should be called into Risk Management on call at 252- 413-4473. Examples include: Patient Care Occurrences Adverse Events Falls, Injuries, Accidents Unusual & Disruptive Behavior Operational & Systems Issues

  7. CLAIM A demand for compensation (money or service) from the harmed patient or family verbal or written; disguised as a request for co-pay waiver or other financial consideration Claims vs Lawsuits

  8. LAWSUIT Summons & Complaint Officially served notice that has been assigned a file number by the jurisdiction where the suit has been filed. Claims vs Lawsuits Notify Risk Management immediately

  9. Insurance ECU Health Provides Liability Coverage Primary Insurance $3M per claim / $5M annual aggregate Excess Insurance $10M annual shared aggregate

  10. Subpoenas Forward to Office of Risk Management or send to ROSSReview@ecuhealth.org for coordination & response

  11. NC Medical Board Complaints Forward to Office of Risk Management for coordination & response

  12. CONTACT US Questions Risk Manager On Call 252-413-4473 rmoncall@ecuhealth.org

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