Effective Customer Service Strategies and Communication Techniques

Explore the key aspects of customer service, ways to communicate effectively, and the importance of providing exceptional service to meet and exceed customer needs. Learn about customer service definitions, comparing service levels between businesses like McDonald's and Gordon Ramsay's restaurants, and how to provide good customer service through staff training and interaction strategies.

• Customer Service
• Communication
• Effective Strategies
• Service Quality
• Staff Training

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Uploaded on Oct 01, 2024 | 0 Views

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1. Ways to communicate effectively Customer Service

2. Video http://www.youtube.com/watch?v=OaZnCu1h c0I3 discuss

3. What is Customer Service In your own words write a definition of Customer Service Then compare your definition to the person your sat next to

4. Customer Service Customer Service - the experience that a customer gets when dealing with a business and the extent to which that experience meets and exceeds customer needs and expectations.

5. What it Means Effective customer service is all about providing customers with the service level that they want, when they want it? How do you think the service compares between McDonalds and a Gordon Ramsey restaurant?

6. Key aspects of customer service The way customers are treated The quality of the product The knowledge of the staff How a customer is greeted How the company deals with customers How convenient it is to use Orders to be dispatched on time Orders to be accurate Complaints dealt with immediately

7. What Can Good Customer Service lead to? What happens when a customer experiences good customer service?

8. How to Provide Good Customer Service Meeting the needs of customers it is what it says Quality having a high standard On time service what they want, when they want it Innovation introducing new services

9. How to Provide Good Customer Service Staff Training regular training so they can deliver a quality product or service Going Beyond what is expected leads to a reputation for excellence

10. Ways in which we can interact with Customers? Verbal and Non-verbal communication Scenario 1 I want to ring up Vodaphone to complain about my bill. I don t like going into the shop as I think the sale assistants are rude. How can I tell over the phone if the person is not being very helpful to me or being rude? Scenario 2 I have a new job working behind a bar. Often it is very noisy and loud and the customers cannot hear me. I want to show the Customers that I am being Friendly. What ways can I do this? Scenario 3 I work in a restaurant in town and we have had a customer email to complain about a family meal they had at the weekend. They were upset that a few items were missing from the menu and that they had to wait 40 minutes for food. I will respond to them over email, what things should I remember in my response? Non-Verbal customer service; Email Letter E-commerce

11. Bad service? Describe a situation where you or your family received bad service. Why do you remember it? How many people did you tell?