Audit Tool Enhancements for Quality Market Management Team

The Quality Market Management Team has updated their audit tool to improve efficiency and effectiveness. Changes include revised scoring criteria, consolidated information, and a focus on key areas such as MCA, DoLs, safeguarding, medication, and finances. The tool now allows for reflective assessment of past recommendations and promotes action-oriented practices. Standards measured cover person-centered care, safety, staff competence, effective management, and a safe environment. The audit tool continues to uphold the five essential standards while introducing technology utilization.

• Quality Management
• Audit Tool
• Market Management
• Efficiency
• Improvement

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1. Quality & Market Management Team Quality Audit Tool

2. Current Audit Tool Two consultation sessions held in 2018 Feedback from the events; Repetitive for example MCA Tool does not capture positive impacts on residents Lengthy

3. New Audit Tool What has changed: Reviewing the scoring; Does not meet scoring 0 Partially meets scoring 1 Clearly meets scoring 2 The written evidence will be reduced with examples of how they have met the judgement.

4. Consolidated information and removed duplication where possible Recommendations and actions remain (summary of section no longer included) We would also expect that at the initial stages of the audit that there is use of a reflective tool to look at previous recommendations from past audits to promote actions taken and any progress within these areas Focus on key areas i.e MCA, DoLs, safeguarding , medication and finances, each have a complete question There will also be an area which will allow QMO s to describe any innovative practice or to comment on some creative work viewed on the day. It may also be used to describe good care practices witnessed on the day which are not reflected within paperwork

5. The standards measured in the audit are: Standard One: People who use the service experience outcome focussed person centred care concentrates on care planning, risk assessments and record keeping Standard Two: Keeping People Safe looks at safeguarding, DoLS, finances, medication and the MCA Standard Three: People who use services are supported by competence staff - Concentrates on staffing , recruitment/retention, agency staff, training, staff deployment and staff interactions

6. Standard Four: Services are managed effectively - concentrates on management of services including use of systems, responses and lessons learnt from complaints / concerns. There has been an introduction to Technology and how this is used effectively within services Standard Five: Environment is safe and homely - Concentrates on the Environment, cleaning and maintenance and health and safety

7. New Audit Tool What's not changed Still 5 standards as per previous tool Banding results Unannounced Evidence gathering QMO S will still have a portfolio

8. Next Steps Final provider consultation to be arranged Focused trial in services (will need volunteers)