IT Support Services

Expert IT Support Services by Jon Steggles encompassing helpdesk support, desktop assistance, lifecycle management, operations bridge, user administration, end-to-end desktop support, hardware/software issue resolution, IT procurement, core services management, PC estate optimization, software applications, Office 365 solutions, and more. Services available for managing user accounts, core system infrastructure, desktop technologies, software/hardware procurement, and software delivery. Explore a wide range of packaged software, Office 365 installation, and device support options.

• IT support services
• desktop support
• user administration
• IT procurement
• software applications

theodora Follow

Uploaded on May 17, 2024 | 0 Views

Download Presentation

Please find below an Image/Link to download the presentation.

The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author. Download presentation by click this link. If you encounter any issues during the download, it is possible that the publisher has removed the file from their server.

Presentation Transcript

1. IT Support Services Jon Steggles

2. IT Support Services Helpdesk Desktop Support Lifecycle Management Operations Bridge User Administration 2

3. IT Support Services IT Helpdesk 01908 (6) 54321 Hours: 8.00am 5.30pm Monday Thursday 8.00am 5.00pm Fridays 3

4. IT Support Services Desktop Support End to end support for all desktop technologies PC s & peripherals Printers Mobile device Tablets Resolution of hardware and software issues Short term equipment loans Support for large events 4

5. IT Support Services Lifecycle Management IT Procurement Catalogue Software Hardware Non-catalogue All requests to be made through supervisor Recycling Equipment 5

6. IT Support Services Operations Bridge Support, Monitoring and Management of Core Services IT Systems Infrastructure User Admin Birth to death for user accounts and Access permissions 6

7. IT Support Services PC Estate Optimised Windows 7 Desktop Centrally managed O/S Managed Mac O/S Office 2016 and 365 core applications Central data storage Semi-autonomous and autonomous options Faculty procured 7

8. IT Support Services Software AMOS ArcGIS NVivo SPSS CorelDraw Corel PDF Fusion Endnote 8

9. IT Support Services Additional Applications Packaged software delivery Catalogue of 900+ applications Check what's available Procure through supervisor Semi-autonomous and autonomous options 9

10. IT Support Services Office 365 10

11. IT Support Services Installing Office 365 on your own device Buy Office for 9.95 Anyone with an @open.ac.uk email address can buy Office Microsoft Professional Plus includes Word, Outlook, Excel, PowerPoint, Skype for Business, OneNote, Access and Publisher Suitable for personal use Install Office for free Anyone with an @open.ac.uk email address can install applications for free on up to 5 devices This is subscription based and will run out when you leave the OU. You get MS Word, Excel, PowerPoint, Outlook, OneNote, InfoPath, Access and Skype for Business Can only be used for work purposes Link: More advice on both options If you re asked to sign in use oucu@open.ac.uk and your normal OU password. OUCU = your OU computer username 11

12. IT Support Services Faculty Contacts STEM Life, Health and Chemical Sciences Contact Priya Punchihewa x55808, Priya.Punchihewa@open.ac.uk Georgina Ayre x32540, STEM-SPS-Phd-Admin@open.ac.uk Michelle Aitken x32943, STEM-EEES-ADMIN@open.ac.uk Donna Deacon x54138, STEM-EI-Research@open.ac.uk Tracy Johns x53550, Tracy.Johns@open.ac.uk Sarah Wood x32465, MCT-CC-Research@open.ac.uk Ortenz Rose x54774, Ortenz.Rose@open.ac.uk School of Physical Sciences Environment, Earth and Ecosystem Sciences Engineering and Innovation Mathematics and Statistics Computing and Communication KMI (Research Institute) 12

13. IT Support Services Faculty Contacts FASS Psychology Contact Politics, Philosophy, Economics, Development, Geography History, Religious Studies, Sociology, Social Policy and Criminology Art History, Classical Studies, English & Creative Writing, Music FBL Business Contact Claire Wylde x32311, oubs-research@open.ac.uk Claire Wylde x32311, oubs-research@open.ac.uk Law 13

14. IT Support Services Faculty Contacts WELS Education, Childhood, Youth and Sport Contact Amanda Hilton x55364, hwsc-research-degrees@open.ac.uk Amanda Hilton x52083, hwsc-research-degrees@open.ac.uk Amanda Hilton x55364, hwsc-research-degrees@open.ac.uk Health, Wellbeing and Social Care Languages and Applied Linguistics 14

15. IT Support Services Data Storage 15

16. IT Support Services Self Service Portal Link from the IT intranet Type askit into a browser 16

17. IT Support Services IT Intranet http://intranet6.open.ac.uk/it/main/ IT Induction http://intranet6.open.ac.uk/it/main/it-induction-page 17