Workplace Violence Prevention Training & Discrimination in the Workplace
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Violence involving a co-worker
Violence involving resident or visitor
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Violence involving a stranger
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Instructions from a manager or supervisor
to a subordinate in how to perform their
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threatened, attempted or inflicted.
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Policy Statement - Prohibited Activities
Evaluation of Worksite Risk Factors
Controls and Procedure
Incident Reporting Guidelines
Training
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Contact with the public
Exchanging money with the public
Uncontrolled access to the workplace
Working alone or in small numbers
Working late night or early morning
Mobile workplace - building inspector,
highway dept.
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Comply with all controls and procedures that
have been implemented to prevent or minimize
the risk of workplace violence.
Security equipment such as panic devices,
radios, locks and surveillance equipment.
Safety meetings, committees, and inspections.
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Employees:
Report all incident to Department Head immediately
If not available or subject of complaint – Town Manager or Town
Board Member
Department Heads:
Document incident on WVP report form
Notify Town Manager or Town Board Member
Retaliation for filing complaint is prohibited!
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Be aware of the impact of “trigger events:”
Termination of employment, a divorce, a death
Pay attention to changes in personality:
Stress; hopelessness; suicidal - nothing to lose
High-risk individuals may be:
Confrontational and resent authority
Be aware of changes in habits or interest:
Extremist views; fixations on guns or violence
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You are confronted in the office by an
angry resident who is shouting at you in
front other visitors.
L
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l
I
:
The irate resident who has become verbally
abusive….
Stay calm and do not take it personally.
“Actively listen” and maintain eye contact.
Be respectful but maintain control.
If necessary, have a co-worker help you.
Offer to have a “conversation” in an office.
Defuse the situation and move toward a solution.
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You overhear a former employee who has
come to the office to return his keys and
uniform say “I would love to kill the b---- who
got me fired.”
L
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v
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l
I
I
:
You have received a verbal threat or heard a
threat made against another employee…
Keep your presence of mind and listen (clues)
Do not threaten, ignore or humiliate
Report it immediately
Use pre-arranged distress signal or call 911
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You are in the break room with two fellow
employees who do not get along. Their
exchange gets more heated and one says to
the other “let’s take this outside.” You watch
as the two leave the room and you witness
one employee shove the other one from
behind, but you do not follow…
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:
R
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Physical assault of any kind….
If possible, defuse the situation and try to move
toward a solution before it goes any further.
This must be reported to the Department Head.
If necessary, move to safety and call 911.
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S
t
a
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s
W
i
t
h
Y
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u
!
!
Create & Maintain an Environment of Mutual
Respect:
Avoid confrontations with others.
Strive for Excellence in Customer Service:
Don’t let an irate “customer” upset you.
Have a Plan Before Something Happens:
Do not disregard safety for convenience.
Q
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n
d
A
Workplace violence prevention training is crucial to ensure safety in the workplace. This training covers the definition of workplace violence, types of violence, actions that must be reported, and worst-case scenarios. It emphasizes avoiding disruptive behaviors like verbal abuse and outlines incidents that may involve physical or verbal threats. It also highlights the importance of reporting aggressive behaviors and provides guidance on recognizing and responding to workplace violence incidents.
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Presentation Transcript
Town of Canandaigua: Workplace Violence Prevention Training and Discrimination & Harassment in the Workplace
TOWN OF CANANDAIGUA TOWN OF CANANDAIGUA Part I: Workplace Violence Prevention Employee Awareness Training
Workplace Violence Defined: Workplace violence is any aggressive, threatening behavior or physical assault occurring where a public employee performs any work related duty in the course of his or her employment.
Types of Workplace Violence: Violence involving a co-worker Violence involving resident or visitor Violence involving personal relation Violence involving a stranger
This Law is Not Meant to be a General Civility Code!!! Avoid disruptive behavior such as verbal abuse: Intimidation/bullying Obscene language Obscene gestures Shouting False statements Threats of non-physical acts
Actions That Must Be Reported: Aggressive or threatening behavior including but not limited to: Threats of assault Obscene calls or emails Cyber-bullying Obstructing or blocking Harassment or stalking Vandalism
The Worst Case Scenario: Physical assault or homicide: Striking with an object Striking with hands or feet Pushing or grabbing Sexual assault Shooting or Stabbing
A Workplace Violence Incident May Involve: An attempt or threat, verbal or physical, to inflict injury upon an employee. An intentional display of force which would give an employee reason to fear or expect bodily harm. Intentional and wrongful physical contact without consent - involving injury or offensive touching.
A Workplace Violence Incident May Involve (cont.): Harassment or stalking, when arising out of or in course of employment, that would give an employee reason to fear material harm to physical safety.
The Definition of Workplace Violence Does Not Include: Instructions from a manager or supervisor to a subordinate in how to perform their work duties, even if it may be done in a loud voice, unless physical harm is threatened, attempted or inflicted.
The Towns Workplace Violence Prevention Program: Policy Statement - Prohibited Activities Evaluation of Worksite Risk Factors Controls and Procedure Incident Reporting Guidelines Training
Common Risk Factors: Contact with the public Exchanging money with the public Uncontrolled access to the workplace Working alone or in small numbers Working late night or early morning Mobile workplace - building inspector, highway dept.
Controls and Procedures: Comply with all controls and procedures that have been implemented to prevent or minimize the risk of workplace violence. Security equipment such as panic devices, radios, locks and surveillance equipment. Safety meetings, committees, and inspections.
Incident Reporting Guidelines Employees: Employees: Report all incident to Department Head immediately If not available or subject of complaint Town Manager or Town Board Member Department Heads: Document incident on WVP report form Notify Town Manager or Town Board Member Retaliation for filing complaint is prohibited!
Be Aware of Red Flags!! Be aware of the impact of trigger events: Termination of employment, a divorce, a death Pay attention to changes in personality: Stress; hopelessness; suicidal - nothing to lose High-risk individuals may be: Confrontational and resent authority Be aware of changes in habits or interest: Extremist views; fixations on guns or violence
What Would You Do In This Situation? You are confronted in the office by an angry resident who is shouting at you in front other visitors.
Level I: The irate resident who has become verbally abusive . Stay calm and do not take it personally. Actively listen and maintain eye contact. Be respectful but maintain control. If necessary, have a co-worker help you. Offer to have a conversation in an office. Defuse the situation and move toward a solution.
What Would You Do In This Situation? You overhear a former employee who has come to the office to return his keys and uniform say I would love to kill the b---- who got me fired.
Level II: You have received a verbal threat or heard a threat made against another employee Keep your presence of mind and listen (clues) Do not threaten, ignore or humiliate Report it immediately Use pre-arranged distress signal or call 911
What Would You Do In This Situation? You are in the break room with two fellow employees who do not get along. Their exchange gets more heated and one says to the other let s take this outside. You watch as the two leave the room and you witness one employee shove the other one from behind, but you do not follow
Level III: Report Immediately Physical assault of any kind . If possible, defuse the situation and try to move toward a solution before it goes any further. This must be reported to the Department Head. If necessary, move to safety and call 911.
Prevention Starts With You!! Create & Maintain an Environment of Mutual Respect: Avoid confrontations with others. Strive for Excellence in Customer Service: Don t let an irate customer upset you. Have a Plan Before Something Happens: Do not disregard safety for convenience.
![Workplace Violence Prevention Plan in [District]: Definitions, Elements, and Implementation](/thumb/117038/workplace-violence-prevention-plan-in-district-definitions-elements-and-implementation.jpg)
