Understanding Process Mapping for Improved Efficiency
Explore the significance of process mapping in identifying improvement opportunities, learn how to map processes effectively for all scales, prioritize processes that require scrutiny, and follow key steps in the mapping process. Dive into a community physiotherapy scenario and grasp key elements of process mapping to enhance workflow efficiency.
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Presentation Transcript
Looking at Processes Process Mapping Prepared by: Bernie McCulloch
Session Objectives To understand how mapping processes can help identify improvement opportunities To learn how process mapping can be used by anyone on processes small & large To identify and prioritise processes within your department where greater scrutiny is required Hands on process mapping
Process has inputs and outputs Process Output Input Definition - a process is a series of connected steps or actions to achieve an outcome
Process Mapping 4 key steps Step 1 Define what process is to be mapped, be clear on this and mindful of any interdependencies Create a Current state process map using Post It s Review process map and identify waste and opportunities so you can create an Ideal State and Future State Create an Action Plan to achieve ideal and Future State Step 2 Step 3 Step 4
Community Physiotherapy Scenario High level process map _________________________ 12 weeks___________________________ Places Margaret reads through the referrals Secretary posts letter & referral form Jim receives new appointment referral letter into appropriate box Jim attends appointment Jim goes to see the GP Keys to Map: Orange= High level steps Yellow =Added value steps for patient Total process time: 83 days, 119520 mins Value added time for patient= 40 mins Jim attends GP on May 2nd Jim attends physio on July 22 12 weeks for the whole process Appt time with GP & Physio
Key elements to Process mapping Map what actually happens most of time Time Lines Identify the types of waste? What value/waste is in the process? Include parallel processes Display the maps so all can see Allow comments Don t redesign for redesign sake
