Understanding Effective Communication in Different Contexts

Explore the elements of the transactional model of communication, complexities of communication, individual differences in preferences, effective communication strategies, and the impact of technology in the workplace. Dive into various communication scenarios like team meetings, conflict resolution, and job interviews. Learn about social/individual differences, technology advantages and disadvantages, and appropriate channels for message delivery.

• Effective Communication
• Transactional Model
• Communication Strategies
• Workplace Technology
• Social Differences

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Uploaded on Aug 31, 2024 | 0 Views

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Presentation Transcript

1. Effective Communication

2. Session Goals Define the elements of the transactional model of communication Illustrate the transactional model of communication in different contexts Understand the complexities of communication Identify individual differences in communication preferences Compare and Contrast individual communication preferences Identify effective communication strategies Understand impact of technology in the workplace Identify different channels for different messages Addresses Arizona Employability Skill Standards: Complex Communication

3. The Communication Process

4. Understanding the Elements As a group, illustrate the transactional model of communication in the following situations: Team meeting Asking your boss for time off Solving a conflict with a co-worker/teammate at school Discussing your grade with an instructor Interviewing for a job

5. Social/Individual Differences Personality MBTI Extrovert/Introvert Where do you get your energy? Sensor/Intuitive How do you make sense of information? Feeler/Thinker How do you make decisions? Judger/Perceiver How do you manage your life?

6. Technology in the Workplace Advantages Improves the amount of communication Video conferences, texting, messaging, e-mail, social networking sites Encourages innovation and creativity Many choices to get messages out to internal and external customers Saves time Creates mobility Breaks down boundaries Disadvantages Causes distractions Decreases productivity Higher potential for miscommunication Lack of nonverbal communication to assist in decoding messages Can hurt interpersonal relationships Less time spent using face to face communication

7. Technology in the Workplace Different messages = different channels More complex messages, difficult messages, and time sensitive messages should be delivered face to face or via phone Professional electronic communication Subject line = meaningful information Traditional format: Greeting Main point in opening sentence Avoid text speak Keep it concise! Signature with contact information Proofread! Do not reply all unless it is necessary

8. Technology in the Workplace Social Networking Personal (Facebook, twitter, Tumblr, google+, Instagram, etc.) Keep your personal social networking and your professional social networking separate Be selective in channels you establish profiles You are leaving an electronic trail Think before you post Know the privacy policies and use privacy controls Professional (company pages, linked in, Plaxo, etc.) Think carefully about everything you post Keep it updated Always interact professionally

9. References http://www.communicationstudies.com/communication-process http://www.myersbriggs.org/my-mbti-personality-type/mbti-basics/ Small group textbook