Spiritual Care in Palliative Settings

 
SPIRITUAL CARE
 
Psychosocial and Spiritual Aspects
 
Objectives
 
C – A1 
Defines spiritual care and explain the relationship
/ differences between spirituality and religion
C – A2 Describes how spiritual issues affect people with
life-limiting conditions and their families throughout the
continuum of care
C – A3 Explains role of the Doctor (and wider MDT)
regarding spiritual care, expertise and tasks of
multidisciplinary team members in spiritual care
.
C – B4 Shows trustworthiness in seeking additional
spiritual support
 
Working definition
 
Spirituality is the dynamic dimension of human life that relates to the
way persons (individual and community) experience, express and/or
seek meaning, purpose and transcendence, and the way they connect
to the moment, to self to others, to nature, to the significant and/or
the sacred.”
Best et Al. (2019) or EAPC Spiritual Care taskforce
 
Remember Total Pain
 
Factors Considered Important at the End of Life
(Steinhauser, KE, et al. 
JAMA
 284: 2476-2482, 2000)
 
Random national survey, March-August, 1999.
Importance of 44 attributes of quality at EOL.
Patients, bereaved family members, physicians, nurses, social
workers, chaplains, and hospice volunteers were surveyed.
26 items rated as important across all groups including pain and
symptom management, preparation for death, achieving a sense
of completion, decisions about treatment preferences, and
being treated as a 
whole person
.
 
Factors at the End of Life...
(Steinhauser, KE, et al. 
JAMA
 284:2476-2482, 2000)
 
Issues important to patients but not so important to physicians (p<0.001):
1) 
Be mentally aware.
2) Be at peace with God.
3) Not be a burden to family.
4) Be able to help others.
5) Pray
6) Have funeral arrangements planned.
7) Not be a burden to society.
8) Feel one
s life is complete.
 
More than half of the components identified are spiritual issues
 
Spiritual Care
 
…it is important to view 
spiritual care 
not as a
compartmentalized feature of treatment but as 
an
attitude that infuses the overall approach to whole-
person care regardless of one
s defined role in the
care of a dying person.
 
(Kaut, KP. 
Am Behav Scientist
 46: 220-234, 2002)
 
 
WHAT
Types of Interventions in Spiritual Care
 
Psychotherapy
Pastoral (chaplains)
Religious
Complementary
Medical
Care giver
 
Psychotherapy
Dignity Therapy
An Extension of Patient Biography
 
Brief individualized psychotherapeutic intervention for those
experiencing psychosocial and existential distress
Goal of the intervention – to encourage dying persons to discuss
the most important issues in their lives by creating a generativity
document – a legacy by which they can share their experience and
wisdom to the next generation
30-60 min taped interview (usually one) at bedside or in patient
s
home which is then reshaped (edited) into a narrative
Narrative read to the patient in another session and patient
allowed to edit it
Helpful to bereaved persons in their grief
Chochinov, HM, et al. 
J Clin Oncol
 2005; 23:5520-5525 & McClement, S, et al. 
J Palliat Med.
2007; 10(5): 1076-1082
 
Pastoral
Chaplain’
s Role in Spiritual Care
 
Understand and clarify the spiritual meaning of all that is
experienced by those involved within palliative care in the
context of the chaplain
s own relationship and understanding of
God
Discern spiritual needs of dying patients (and providers)
Offer a ministry of word and sacrament (if appropriate) or
pastoral counseling to patients, family caregivers, and to the
organization (providers)
Most critically, be present alongside those facing death or grief,
transcending traditional religious boundaries
Adapted from Speck, P. Oxford Textbook of Palliative Medicine, p.812, 1998
 
Religious
Religion and Spiritual Care
 
Spirituality is often grounded in a specific religious faith.
Religion is a source of meaning and framework in which to
understand the great existential questions of suffering and
death.
Religious rituals 
actualize
 belief/doctrine and provide tangible
comfort and meaning.
Chaplains and providers often are intermediaries in assisting
patients find appropriate religious support.
Ask about potential need for specific religious support earlier
rather than later.
 
Religion in palliative care
 
In end-of-life care, religion and religious tradition
serves two primary functions:
The provision of a set of belief about life events
The establishment of an ethical foundation for a
clinical decision-making
 
Major World Religions
 
Most Countries Have a Majority Religion
 
Judaism
  
 Christianity 
  
Islam
 
Assurance of
spiritual
security is
vitally
important to
Christian
patients facing
death
A “good death”
can be achieved
when the dying
patient is
relieved from
both physical
pain and
emotional pain
 
 
Life is viewed
as a time of
preparation for
hereafter
Death is viewed
as the beginning
of a different
form of life
 
Life is a gift
from God and
is significant
when it follows
God’s will.
After death the
soul still lives
and it will be
rewarded
according to
good or bad
facts during life-
time
 
Hindusim
 
    Buddhism
 
Beliefs and
practices vary
considerably
Most Hindus
require time
for meditation
and prayer
when small
idols or
pictures of
goods may be
kept under the
pillow  of the
patient
 
Life is one of an
infinite series
If we die well
with a peaceful
mind, it will
beneficially
influence our
next life
 
Complementary Therapies
 
Music therapy 
can provide a comforting and calming presence.
(Knowing the patient
s musical 
history
  is important)
Touch (e.g., massage)
Art
Poetry
Animal companions (i.e., pet therapy)
 
  *Common to all of these approaches is an effort to reduce
the isolation of the dying person while at the same time
reawakening
 the dying person
s connection to the living.
 
Cultural values will influence use of these kinds of therapies.
 
Medical
 
Control pain
 
Good symptom management
 
Chaotic social circumstances will influence spiritual struggle
 
“…No man can come to terms with his God when every
waking moment is taken up with pain or vomiting.
 
         Oxford Textbook of Palliative Medicine, 2nd Edition, p. 6, 1998
 
Caregiver
 
Basic
   
- Express empathic concern
   - Be respectful of the patient
s ultimate concerns
   - Be 
present
 for them, affirming their value
   - Listen to what they have to say about life and its meaning
   
Complex
   - 
Refer to chaplain or patient
s own clergy
     
Sulmasy, DP. 
JAMA
 2006; 296:1385-1392
 
HOW
Measuring Spiritual Distress…
Research/Clinical Instruments
 
Understanding  the patient’s spiritual framework
and values
 
Screening  or triage for spiritual problems
 
 
By
 
Taking spiritual history
Assessing/screening for spiritual needs
 
Measuring Spiritual Distress…
Spiritual History
 
The 
Ars Moriendi 
("Art of Dying") or Diamond-model is inspired by a
medieval tradition which creates a common framework for communication and
reflection on spirituality in palliative care within a secular and/or multi-faith society.
FICA
 is a spiritual history-taking tool which was developed to help health care
professionals address spiritual issues with patients in all settings. FICA serves as a
guide for conversations in the clinical setting rather than a checklist, and is
especially effective for patients who follow an organized religion.
The 
SPIRITual History
 is a guide to identifying important components of the
spiritual history for a broad range of patients.
HOPE 
 is a spiritual history-taking tool developed in a general practice context.
FAITH
 is a spiritual history-taking tool which was developed for physicians and
medical students.
Q2-SAM 
is model developed to ensure person-centred care in nursing. It is
based on
two questions: What’s most important to you now? How can we help?
 
Measuring Spiritual Distress…
Research/Clinical Instruments
 
Spiritual Needs Assessment for Patients (SNAP) – 23 items
in three different domains: psychosocial (5), spiritual (13), and
religious (5) 
Sharma, RK. et. al. J Pain Symptom Manage 44: 44-51, 2012
 
Functional Assessment of Chronic Illness Therapy—Spiritual
Well-Being Scale (FACIT-Sp): a 12 item instrument for
measuring wellbeing in chronically ill patients
Two subscales measure 1) a sense of meaning and peace; and 2) the
role of faith in illness.
Expanded version (FACIT-Sp-Ex) has an additional 11 questions that
address other issues such as love, relationships with God and
neighbor, gratitude, forgiveness, compassion for others, ability to
appreciate beauty, and hope.
http://www.facit.org/facitorg/questionnaires
 
…Measuring Spiritual Distress
Research/Clinical Instruments
 
Brief RCOPE – 14 item (7 positive and 7 negative) measure of
religious coping with major life stressors (e.g., crisis, trauma, and
transition)
http://afterdeployment.t2.health.mil/sites/default/files/pdfs/assessment-tools/spirituality-
assessment.pdf
Distress Thermometer – an attempt to measure patient’s global
distress with the visual prompt of a thermometer with a 0-10 scale
(0=lowest and 10= highest distress)
http://www.nccn.org/patients/resources/life_with_cancer/pdf/nccn_distress_thermometer.p
df
 and 
http://www.nwlcn.nhs.uk/Downloads/Specialist-and-palliative-
care/The%20Distress%20Thermometer%20leaflet%20draft.pdf
Spiritual Distress Assessment Tool (SDAT) – rare example of an
instrument (5 items) designed to measure spiritual distress in elderly
hospitalized patients on a geriatric rehabilitation unit.
Monod, S. et al. BMC Geriatrics 
2012 12:13.
 
Critique of Instruments for Measuring Spirituality
 
Majority of instruments
:
Reflect an understanding of spirituality that essentially ignores religion,
which is problematic in other cultures where spirituality is closely linked
to religious faith
See spirituality as a tool to be utilized in improving or maintaining health
and quality of life – a utilitarian view of spirituality
Primary focus is on a spirituality that relates to the individual, namely the
patient, with little reference, if any, to a larger communal aspect
               Sinclair, S, et al. 
J Pall Med
, 9 (2): 464-479, 2006
 
 
Spiritual History
 
F: 
Faith
 - Do you consider yourself religious or
spiritual? Do you have a faith?
I: 
Importance
 - Is it important in your life?
C: 
Community
 - Are you part of a spiritual (or faith)
community?
A: 
Address 
- How can your healthcare providers
address (and respect) these issues in your care?
Validated instrument
  Borneman T., et al. 
J Pain Symptom Manage 
40:163-173, 2010.
 
Spiritual History…
 
An integrated part of patient care (not an add-on like many
research instruments)
Spirituality is an ongoing issue - readdress it over time. In
fact, one cannot address it effectively without forming a
relationship with the patient as a person, which takes time
and often many separate encounters.
Refer to chaplains, spiritual directors, etc. when appropriate.
However, the caregiver whom the suffering one trusts the
most will likely be the one with whom deeper spiritual
concerns will be shared. So all team members must be
prepared to assist with spiritual care.
Respect patients’ autonomy, do not impose your beliefs.
Know thyself - 
…You can’t address a patient
s spirituality
until you address your own.
                       
Puchalski, C and Romer, AL  J. Pall. Med. 3: 129-137, 2000
 
…Spiritual History
 
 “Are you at peace?”
Non-threatening and nonsectarian means of
opening a conversation about emotional and
spiritual concerns
Strong correlation of peacefulness with measures of
emotional and spiritual well being but also to a
lesser extent with measures of physical, functional,
and social well being
Patient’s response will guide further inquiry
       
Steinhauser, KE, et al. 
Arch Intern Med
 166:101-105, 2006.
 
Redefining Hope…
 
Patients need to know that they are dying.
The role of being 
sick
 must transition to that of
dying
.
Hospice can facilitate this transition by creating a
new identity and point of reference for the dying
patient.
Hope can then be redefined in terms relevant to
the new circumstances.
 
…Redefining Hope
 
Caregiver commitment to dying patient generates
hope.
The dying person will not be abandoned.
Pain and other distressing symptoms will be
controlled.
The dying person will be remembered.
Reconciliation and forgiveness can occur.
 
Reconciliation and the Dying
Healing of Relationships
 
  
Reconciliation is the most crucial thing for the dying
irrespective of whether or not the person is religious or secular.
Even as their bodies are disintegrating they are becoming
whole.
(Sr. Sharon Burns of Stella Maris Hospice as quoted by Vigen Guroian in 
Life
s Living
toward Dying
)
 
Reconciliation
 
Forgive me.
I forgive you.
Thank you.
I love you.
Good-bye.
     (Byock, I as quoted in Parker-Oliver, D  Am J Hospice Pall Care 19:115-120, 2002)
 
Healing Independent of Cure
 
    
Healing is distinguished from cure
…it refers to the
ability of a person to find solace, comfort, connection,
meaning, and purpose in the midst of suffering, disarray,
and pain. The care is rooted in spirituality using
compassion, hopefulness, and the recognition that,
although a person’s life may be limited or no longer
socially productive, it remains full of possibility.
 
Puchalski, C
et al. 
J. Pall. Med. 
12 (10): 885-904, 2009
 
The Reciprocal Character of Healing
 
For healing to occur, it may only be necessary to
experience or witness (be present for) the suffering of
another or for the suffering one to experience the
compassion and love of the caregiver.
 
 
The healer is the patient and the patient is the healer
.
 
Healing is Relational
 
  
You are missing something, as well as the patient
missing something, unless you come not merely in a
professional role but in a role of one human being
meeting another.
 
      Dame Cicely Saunders as quoted in Egnew, TR. Ann Fam Med 2005; 3:255-262
 
This project has been funded with support from the European Commission.
This publication [communication] reflects the views only of the author, and
the Commission cannot be held responsible for any use which may be made
of the information contained therein.
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Exploring the essence of spiritual care in palliative care, this content delves into defining spirituality, its impact on individuals with life-limiting conditions, and the role of healthcare professionals in providing holistic support. It highlights the significance of addressing spiritual, psychosocial, and emotional needs for comprehensive end-of-life care.

  • Palliative Care
  • Spiritual Care
  • End-of-Life
  • Holistic Support
  • Healthcare Professionals

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  1. SPIRITUAL CARE Psychosocial and Spiritual Aspects

  2. Objectives C A1 Defines spiritual care and explain the relationship / differences between spirituality and religion C A2 Describes how spiritual issues affect people with life-limiting conditions and their families throughout the continuum of care C A3 Explains role of the Doctor (and wider MDT) regarding spiritual care, expertise and tasks of multidisciplinary team members in spiritual care. C B4 Shows trustworthiness in seeking additional spiritual support

  3. Working definition Spirituality is the dynamic dimension of human life that relates to the way persons (individual and community) experience, express and/or seek meaning, purpose and transcendence, and the way they connect to the moment, to self to others, to nature, to the significant and/or the sacred. Best et Al. (2019) or EAPC Spiritual Care taskforce

  4. Remember Total Pain Physical Patient & family Spiritual Psychological Social

  5. Factors Considered Important at the End of Life (Steinhauser, KE, et al. JAMA 284: 2476-2482, 2000) Random national survey, March-August, 1999. Importance of 44 attributes of quality at EOL. Patients, bereaved family members, physicians, nurses, social workers, chaplains, and hospice volunteers were surveyed. 26 items rated as important across all groups including pain and symptom management, preparation for death, achieving a sense of completion, decisions about treatment preferences, and being treated as a whole person .

  6. Factors at the End of Life... (Steinhauser, KE, et al. JAMA 284:2476-2482, 2000) Issues important to patients but not so important to physicians (p<0.001): 1) Be mentally aware. 2) Be at peace with God. 3) Not be a burden to family. 4) Be able to help others. 5) Pray 6) Have funeral arrangements planned. 7) Not be a burden to society. 8) Feel one s life is complete. More than half of the components identified are spiritual issues

  7. Spiritual Care it is important to view spiritual care not as a compartmentalized feature of treatment but as an attitude that infuses the overall approach to whole- person care regardless of one s defined role in the care of a dying person. (Kaut, KP. Am Behav Scientist 46: 220-234, 2002)

  8. WHAT Types of Interventions in Spiritual Care Psychotherapy Pastoral (chaplains) Religious Complementary Medical Care giver

  9. Psychotherapy Dignity Therapy An Extension of Patient Biography Brief individualized psychotherapeutic intervention for those experiencing psychosocial and existential distress Goal of the intervention to encourage dying persons to discuss the most important issues in their lives by creating a generativity document a legacy by which they can share their experience and wisdom to the next generation 30-60 min taped interview (usually one) at bedside or in patient s home which is then reshaped (edited) into a narrative Narrative read to the patient in another session and patient allowed to edit it Helpful to bereaved persons in their grief Chochinov, HM, et al. J Clin Oncol 2005; 23:5520-5525 & McClement, S, et al. J Palliat Med. 2007; 10(5): 1076-1082

  10. Pastoral Chaplain s Role in Spiritual Care Understand and clarify the spiritual meaning of all that is experienced by those involved within palliative care in the context of the chaplain s own relationship and understanding of God Discern spiritual needs of dying patients (and providers) Offer a ministry of word and sacrament (if appropriate) or pastoral counseling to patients, family caregivers, and to the organization (providers) Most critically, be present alongside those facing death or grief, transcending traditional religious boundaries Adapted from Speck, P. Oxford Textbook of Palliative Medicine, p.812, 1998

  11. Religious Religion and Spiritual Care Spirituality is often grounded in a specific religious faith. Religion is a source of meaning and framework in which to understand the great existential questions of suffering and death. Religious rituals actualize belief/doctrine and provide tangible comfort and meaning. Chaplains and providers often are intermediaries in assisting patients find appropriate religious support. Ask about potential need for specific religious support earlier rather than later.

  12. Religion in palliative care In end-of-life care, religion and religious tradition serves two primary functions: The provision of a set of belief about life events The establishment of an ethical foundation for a clinical decision-making

  13. Major World Religions

  14. Most Countries Have a Majority Religion

  15. Judaism Christianity Islam Life is viewed as a time of preparation for hereafter Death is viewed as the beginning of a different form of life Assurance of spiritual security is vitally important to Christian patients facing death A good death can be achieved when the dying patient is relieved from both physical pain and emotional pain Life is a gift from God and is significant when it follows God s will. After death the soul still lives and it will be rewarded according to good or bad facts during life- time

  16. Hindusim Buddhism Life is one of an infinite series If we die well with a peaceful mind, it will beneficially influence our next life Beliefs and practices vary considerably Most Hindus require time for meditation and prayer when small idols or pictures of goods may be kept under the pillow of the patient

  17. Complementary Therapies Music therapy can provide a comforting and calming presence. (Knowing the patient s musical history is important) Touch (e.g., massage) Art Poetry Animal companions (i.e., pet therapy) *Common to all of these approaches is an effort to reduce the isolation of the dying person while at the same time reawakening the dying person s connection to the living. Cultural values will influence use of these kinds of therapies.

  18. Medical Control pain Good symptom management Chaotic social circumstances will influence spiritual struggle No man can come to terms with his God when every waking moment is taken up with pain or vomiting. Oxford Textbook of Palliative Medicine, 2nd Edition, p. 6, 1998

  19. Caregiver Basic - Express empathic concern - Be respectful of the patient s ultimate concerns - Be present for them, affirming their value - Listen to what they have to say about life and its meaning Complex - Refer to chaplain or patient s own clergy Sulmasy, DP. JAMA 2006; 296:1385-1392

  20. HOW Measuring Spiritual Distress Research/Clinical Instruments Understanding the patient s spiritual framework and values Screening or triage for spiritual problems By Taking spiritual history Assessing/screening for spiritual needs

  21. Measuring Spiritual Distress Spiritual History The Ars Moriendi ("Art of Dying") or Diamond-model is inspired by a medieval tradition which creates a common framework for communication and reflection on spirituality in palliative care within a secular and/or multi-faith society. FICA is a spiritual history-taking tool which was developed to help health care professionals address spiritual issues with patients in all settings. FICA serves as a guide for conversations in the clinical setting rather than a checklist, and is especially effective for patients who follow an organized religion. The SPIRITual History is a guide to identifying important components of the spiritual history for a broad range of patients. HOPE is a spiritual history-taking tool developed in a general practice context. FAITH is a spiritual history-taking tool which was developed for physicians and medical students. Q2-SAM is model developed to ensure person-centred care in nursing. It is based on two questions: What s most important to you now? How can we help?

  22. Measuring Spiritual Distress Research/Clinical Instruments Spiritual Needs Assessment for Patients (SNAP) 23 items in three different domains: psychosocial (5), spiritual (13), and religious (5) Sharma, RK. et. al. J Pain Symptom Manage 44: 44-51, 2012 Functional Assessment of Chronic Illness Therapy Spiritual Well-Being Scale (FACIT-Sp): a 12 item instrument for measuring wellbeing in chronically ill patients Two subscales measure 1) a sense of meaning and peace; and 2) the role of faith in illness. Expanded version (FACIT-Sp-Ex) has an additional 11 questions that address other issues such as love, relationships with God and neighbor, gratitude, forgiveness, compassion for others, ability to appreciate beauty, and hope. http://www.facit.org/facitorg/questionnaires

  23. Measuring Spiritual Distress Research/Clinical Instruments Brief RCOPE 14 item (7 positive and 7 negative) measure of religious coping with major life stressors (e.g., crisis, trauma, and transition) http://afterdeployment.t2.health.mil/sites/default/files/pdfs/assessment-tools/spirituality- assessment.pdf Distress Thermometer an attempt to measure patient s global distress with the visual prompt of a thermometer with a 0-10 scale (0=lowest and 10= highest distress) http://www.nccn.org/patients/resources/life_with_cancer/pdf/nccn_distress_thermometer.p df and http://www.nwlcn.nhs.uk/Downloads/Specialist-and-palliative- care/The%20Distress%20Thermometer%20leaflet%20draft.pdf Spiritual Distress Assessment Tool (SDAT) rare example of an instrument (5 items) designed to measure spiritual distress in elderly hospitalized patients on a geriatric rehabilitation unit. Monod, S. et al. BMC Geriatrics 2012 12:13.

  24. Critique of Instruments for Measuring Spirituality Majority of instruments: Reflect an understanding of spirituality that essentially ignores religion, which is problematic in other cultures where spirituality is closely linked to religious faith See spirituality as a tool to be utilized in improving or maintaining health and quality of life a utilitarian view of spirituality Primary focus is on a spirituality that relates to the individual, namely the patient, with little reference, if any, to a larger communal aspect Sinclair, S, et al. J Pall Med, 9 (2): 464-479, 2006

  25. Spiritual History F: Faith - Do you consider yourself religious or spiritual? Do you have a faith? I: Importance - Is it important in your life? C: Community - Are you part of a spiritual (or faith) community? A: Address - How can your healthcare providers address (and respect) these issues in your care? Validated instrument Borneman T., et al. J Pain Symptom Manage 40:163-173, 2010.

  26. Spiritual History An integrated part of patient care (not an add-on like many research instruments) Spirituality is an ongoing issue - readdress it over time. In fact, one cannot address it effectively without forming a relationship with the patient as a person, which takes time and often many separate encounters. Refer to chaplains, spiritual directors, etc. when appropriate. However, the caregiver whom the suffering one trusts the most will likely be the one with whom deeper spiritual concerns will be shared. So all team members must be prepared to assist with spiritual care. Respect patients autonomy, do not impose your beliefs. Know thyself - You can t address a patient s spirituality until you address your own. Puchalski, C and Romer, AL J. Pall. Med. 3: 129-137, 2000

  27. Spiritual History Are you at peace? Non-threatening and nonsectarian means of opening a conversation about emotional and spiritual concerns Strong correlation of peacefulness with measures of emotional and spiritual well being but also to a lesser extent with measures of physical, functional, and social well being Patient s response will guide further inquiry Steinhauser, KE, et al. Arch Intern Med 166:101-105, 2006.

  28. Redefining Hope Patients need to know that they are dying. The role of being sick must transition to that of dying . Hospice can facilitate this transition by creating a new identity and point of reference for the dying patient. Hope can then be redefined in terms relevant to the new circumstances.

  29. Redefining Hope Caregiver commitment to dying patient generates hope. The dying person will not be abandoned. Pain and other distressing symptoms will be controlled. The dying person will be remembered. Reconciliation and forgiveness can occur.

  30. Reconciliation and the Dying Healing of Relationships Reconciliation is the most crucial thing for the dying irrespective of whether or not the person is religious or secular. Even as their bodies are disintegrating they are becoming whole. (Sr. Sharon Burns of Stella Maris Hospice as quoted by Vigen Guroian in Life s Living toward Dying)

  31. Reconciliation Forgive me. I forgive you. Thank you. I love you. Good-bye. (Byock, I as quoted in Parker-Oliver, D Am J Hospice Pall Care 19:115-120, 2002)

  32. Healing Independent of Cure Healing is distinguished from cure it refers to the ability of a person to find solace, comfort, connection, meaning, and purpose in the midst of suffering, disarray, and pain. The care is rooted in spirituality using compassion, hopefulness, and the recognition that, although a person s life may be limited or no longer socially productive, it remains full of possibility. Puchalski, C et al. J. Pall. Med. 12 (10): 885-904, 2009

  33. The Reciprocal Character of Healing For healing to occur, it may only be necessary to experience or witness (be present for) the suffering of another or for the suffering one to experience the compassion and love of the caregiver. The healer is the patient and the patient is the healer.

  34. Healing is Relational You are missing something, as well as the patient missing something, unless you come not merely in a professional role but in a role of one human being meeting another. Dame Cicely Saunders as quoted in Egnew, TR. Ann Fam Med 2005; 3:255-262

  35. This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

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