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Ambient Support Career Portal

System

Managers Guide

To access the shift rota for

your home, first choose the

“Temp Shifts” option on the

top status bar.

Then choose the “Worker

Request” option further

down the page.

Next, choose the relative

job role that you are

looking to raise shifts for.

The roles are on separate

rotas for invoicing and

pricing purposes, please

ensure you have chosen

the correct one before

raising the shifts.

Once you have selected the

relevant shift, you need to

confirm the requirement

for a temporary worker and

that you have exhausted all

available options.

Once you have checked the

three boxes, you can select

the reason for the vacancy.

You can now select the type

of requirement (Early/Late

etc.) by clicking on the

relevant row. Timings are

displayed on the right hand

side.

If you require a sleep-in shift,

you can select those that have

“Yes” under the sleep-in

column.

You also have the option of raising

a “Direct Booking” if you have

agreed shifts directly with a

candidate.

Follow the same process as before,

but before selecting a date, check

the “Direct Booking” option.

From here, you can choose from

candidates who have worked at

your location in the last 6 months.

Once the type of shift has

been selected, you can now

choose the date of the

requirement.

You can add in preferred

worker names into the box

at the end of the page, as

well as any specific

requirements

Shifts can be

raised up to 90

days in the past

to cover any

retrospective

bookings which

have not been

raised.

The calendar

scrolls

independently

from the main

page, allowing

you to scroll

forward and

backwards

without

leaving the

calendar.

To raise a shift on a

certain day, click in

the white area next

to the date. The +1

symbol will appear.

Every time a date is

clicked on, it will

increase the

number by 1, up to

a maximum of 9.

Once 9 is reached,

this will cycle back

to 0.

Now you have selected

your shift requirements,

select “Raise Shifts”.

You will then be taken to a

summary page where you

can review the details.

Once reviewed, you will

need to select “Authorise

Shifts”.

Additional Shift Information

•

The user can only raise multiple shifts of a single shift pattern at a time.

•

The user can only raise a maximum of 9 shifts per date at any one time. Clicking

the same date 10 times will reset the shift number to 0. In the unlikely event

that more than 9 shifts are required on a specific date, the user will have to go

through the raising process again.

•

Please note – 

The user can only raise 1 retrospective shift per date. To raise

more than one retrospective shift per date, the user will have to go through the

raising process again.

•

All out of hours shifts will by raised by the in-house Ambient Support

Recruitment Team. You do not have to raise these.

Once you have raised a

shift, you will be able to see

this highlighted on the rota

so you can clearly see

where you have raised

shifts previously.

This will be highlighted in

the same colour as the shift

selection box.

Adding a Shift Template

To add a new shift to the

templates, choose the “Worker

Request” option.

A dropdown will appear where

you can amend:

-

The shift name.

-

The shift type (Early/Late etc.).

-

The start and end time.

-

If the shift is a sleep in, please

tick the box under the “Sleep

in” column.

Viewing the Rota and Status of your Shifts.

To view your rota, use the

“Temp Shifts” tab and  select

“Job Summary” from the next

line down.

You can alter the calendar to

view daily, weekly, monthly or

a specified range of dates.

To view different job roles,

please select from the left

hand side.

To view your rota, use the

“Temp Shifts” tab and  select

“Job Summary” from the next

line down.

You can alter the calendar to

view daily, weekly, monthly or

a specified range of dates.

To view different job roles,

please select from the left

hand side.

Newly raised shifts will

appear in yellow on the “job

Summary” page.

Shifts which have been offered will show in Blue, and

shift which have had candidates proposed will show

in Orange.

Depending on your access level, you will be able to

cancel shifts which are not required by selecting

“Cancel Shift” from the right hand side, and

confirming the reason when the new window

opens.

Shifts can only be cancelled by yourself if there is

more than 24 hours notice. If it is within that

period, please contact Ambient Support on 0121

713 6945.

Cancelled shifts will show in Red.