Rate Change Requests

Rate Change Requests
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challenges faced in managing rate changes for customers installing solar and storage systems. Discuss solutions for efficient interconnection processes, program eligibility issues, and optimal timing for rate changes to enhance customer experience and utility operations."

  • Rate Changes
  • Solar Installation
  • Program Eligibility
  • Customer Experience
  • Utility Operations

Uploaded on Feb 16, 2025 | 0 Views


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  1. Rate Change Requests Interconnection Discussion Forum October 14, 2020

  2. Rate Changes Many customers switch rates when they install solar and storage Customers like having contractors handle administration, so a customer s online portal is not always the best option If the rate change option is not on the interconnection application, it can only be done by phone Phone requests cannot be confirmed customers and contractors don t know if it went through until it shows up on a bill, often months later Utilities should have a standard form that can be e-signed by the customer and submitted to a dedicated portal or email

  3. Program Eligibility For SGIP, residential customers need to be on specific rates to get incentives If it takes two months after PTO for a customer to prove they are on the right rate, that is an unreasonable delay in receiving the SGIP rebate

  4. Timing of Rate Changes Large commercial systems take a long time between application submittal and PTO Customers normally do not want to switch rates until their system is operational because the new rate may increase bills without solar Customers should be able to schedule rate changes

  5. Thank You! Brad Heavner Policy Director California Solar & Storage Association brad@calssa.org

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