Promoting Disability Inclusion and Effective Communication Strategies
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Activ Pathways acknowledges the Traditional Custodians
of the land on which we meet today, and pays respect to
their Elders past, present and emerging. We extend that
respect to Aboriginal and Torres Strait Islander peoples
here today.
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5 — 4 — 3 — 2 — 1
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How long have you been wheelchair-
bound?
How long have you used a wheelchair?
Sorry I’m feeling a bit mentally
defective today, can you say that
again?
Sorry, can you say that again?’
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1.
Gain attention
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Ask communication preference
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Assume competence
4.
Appropriate and respectful
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Wait
6.
Check understanding
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Communication break down
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If they don’t understand
KEEP TRYING
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If you don’t understand
KEEP TRYING
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Timing
Track appointments
Meeting location
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Dear Ben,
I am looking forward to our appointment
on the 17th of April at 9:00 am via video
link. A separate email has been
forwarded to you containing the link to
join the meeting. Please be sure to click
on the link to join in a timely manner.
If you need to reschedule this
appointment please call our office..
Dear Ben,
Your Video Meeting:
•
Date:
Wednesday 17 April
•
Time:
9:00am
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Click on this link to join
Call 9346 2222 if you can’t come
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“I don’t know”
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*
silence*
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Yes, yes, yes, yes and yes!
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Call people and check they can make it to the location.
Write down the time and date clearly.
Prepare a handout with directions for car or public transport access.
Clearly explain what to do if they need to cancel or reschedule.
Send a reminder text, or organise for a phone call the day before
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Check in regularly
Give a clear structure
Encourage advocates
Provide a checklist for follow-up actions
Don’t rely on the client to write or read
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Encourage support
Provide a checklist
Know your accessibility features
Ensure a quiet, private space
Face the camera
Take breaks
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Administration Assistant
Activ Pathways
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!
A
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P
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We are passionate about training inclusion
•
Supporting independence for people with disability for 15 years through training
•
Part of WA's largest registered NDIS provider
•
Come say hello to us at our Marketplace stall
Please get in touch to learn more about our disability and
inclusion training!
www.activ.asn.au/what-we-do/education-training
rto@activ.asn.au
Explore the importance of disability inclusion, traditional land acknowledgements, the PAUSE model, and communication tips for respectful interactions. Learn about language sensitivity and the impact of communication breakdowns in promoting understanding and inclusivity.
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Presentation Transcript
Disability and Inclusion Together We Thrive
Acknowledgement of Country Activ Pathways acknowledges the Traditional Custodians of the land on which we meet today, and pays respect to their Elders past, present and emerging. We extend that respect to Aboriginal and Torres Strait Islander peoples here today.
Language matters How long have you been wheelchair- bound? How long have you used a wheelchair? Sorry I m feeling a bit mentally defective today, can you say that again? Sorry, can you say that again?
Communication Tips 1. Gain attention 2. Ask communication preference 3. Assume competence 4. Appropriate and respectful 5. Wait 6. Check understanding
Communication break down If they don t understand KEEP TRYING If you don t understand KEEP TRYING
Explain words simply Financial abuse is the illegal or unauthorized use of a person s property, money, pension book or other valuables (including changing the person's to name the abuser as heir), often fraudulently obtaining, followed by deprivation of money or other property, or by eviction from own home. - Wikipedia Financial abuse
Explain words simply Financial abuse is when someone: Financial Uses money in ways that hurt you abuse Controls your money
Scheduling appointments Timing Track appointments Meeting location
Scheduling appointments Dear Ben, Dear Ben, I am looking forward to our appointment on the 17th of April at 9:00 am via video link. A separate email has been forwarded to you containing the link to join the meeting. Please be sure to click on the link to join in a timely manner. If you need to reschedule this appointment please call our office.. Your Video Meeting: Date: Wednesday 17 April Time: 9:00am Click on this link to join Call 9346 2222 if you can t come
During Appointments Check in regularly Give a clear structure Encourage advocates Provide a checklist for follow-up actions Don t rely on the client to write or read
Virtual environments Encourage support Provide a checklist Know your accessibility features Ensure a quiet, private space Face the camera Take breaks
Shirley Administration Assistant Activ Pathways
In conclusion Be the change Focus on what you can do Together we thrive!
Activ Pathways We are passionate about training inclusion Supporting independence for people with disability for 15 years through training Part of WA's largest registered NDIS provider Come say hello to us at our Marketplace stall Please get in touch to learn more about our disability and inclusion training! www.activ.asn.au/what-we-do/education-training rto@activ.asn.au
