Perancangan Strategik Sistem 11-13 Desember 2015

Champion team led by Noman Harun in strategic system planning, system definitions, organizational science, evolution of science, system categories, and ongoing project areas. Detailed progress updates on system installations, staff recruitment, SOP enhancements, and more.

• Strategic Planning
• System Definitions
• Organizational Science
• Evolution of Science
• Project Updates

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1. PERANCANGAN STRATEGIK SISTEM 11- 13 DISEMBER 2015

2. CHAMPION No man Harun TEAM MEMBERS 1) NAZRI REJAB 2) MOHAMAD THARMIZI MOHD EHSAN 3) RAMLI SIHI 4) MOHD RAMZI MOHD RUSLAN 5) NORAZILA AHMAD 6) JULIA ZAKARIA ASSISTANT Azly Azahari 2

3. DEFINISI SISTEM DEFINISI SISTEM Pengertian sistem adalah suatu jaringan dari elemen-elemen yang saling berinteraksi antara satu sama lain bagi menggerakkan suatu fungsi yang utama Bersinonim dengan aturan: peraturan, susunan, struktur, kaedah, prosedur, metode, teknik, cara, fesyen, stail, polisi, panduan, tertib, ketetapan, ketentuan, Bersinonim dengan proses: metodologi, strategi, pendekatan, aliran, perjalanan, perancangan, penilaian, pemantapan, penerapan, pelaksanaan,

4. ORGANISASI SAINS ORGANISASI SAINS KORPORAT & PENGGUNA AGENSI PERAKUAN PENGELUARAN AGIHAN/ NRW PERUNDANGAN SAINS SHE & KAWALAN HARTA KEWANGAN PERHUBUNGAN AWAM JAMINAN KUALITI KEJURUTERAAN/ CAPEX/ PENGURUSAN KONTRAK SUMBER MANUSIA 4

5. EVOLUSI SAINS EVOLUSI SAINS PERJALANAN SAINS VISI/MISI PERANCANGAN HASIL SEMASA BUDAYA KELESTARIAN 5

6. KATEGORI SISTEM KATEGORI SISTEM Sistem yang tiada tetapi diperlukan 1 Sistem yang ada dan dipatuhi sepenuhnya 2 Sistem yang ada tetapi tidak dipatuhi/diperlukan 3 Sistem yang ada tetapi tidak sesuai 4

7. 7 1) AREA: CCCC 1) AREA: CCCC PROCESS/ SYSTEM WHAT SHOULD WE DO CURRENT STATUS DEADLINE INSTALL 458 TELEMETRY SYSTEM AT End 2015 Completed: 321 nos (70%) RESERVOIR (137 nos) RECRUIT STAFF FOR 24 HRS OPERATIN (2 Advertised Supervisor post MARCH 2016 PERSON PER SHIFT) (2 nos) GIS SOP established ENHANCE PTK OPERATION MANUAL JUN 2016 ILOJI Manual: 30% completed SCADA/ TELEMETRI REVIEW SOPS TO REDUCE REDUNDANCY Completed: 70% OCT 2016 ENHANCE NRW MANAGEMENT SYSTEM Pending PAAB approval TBA (NRWMS) HYDRAULIC MODELING SYSTEM FOR NEW Not done JAN 2016 DEVELOPMENT

8. 2) AREA: PRODUCTION 2) AREA: PRODUCTION PROCESS/ SYSTEM WHAT SHOULD WE DO CURRENT STATUS DEADLINE Appointed Chemist to establish STATISTICAL ANALYSIS CREATE SOP AND IMPLEMENT JUN 2016 SOP & implement Completed: 60% DEC 2017 ONLINE QUALITY ANALYSIS INSTALLATION OF ONLINE ANALYZER Pending CAPEX constraint (BP3) REAL TIME DATA ENHANCE I-LOJI Implementing EBI JAN 2016 RECORDING AND REPORT Point identified for Sg. Linggi, Sg. SANITARY SURVEY FOR IDENTIFY SOURCE & CARRY OUT Rembau & Sg.Muar to follow up JAN 2016 RAW WATER SOURCE ROUTINE SAMPLING sampling

9. 9 3) AREA: DISTRIBUTION 3) AREA: DISTRIBUTION PROCESS/ SYSTEM WHAT SHOULD WE DO CURRENT STATUS DEADLINE Not done REPAIR - JOB ONLINE Conduct study & explore PAAB I-JOB / SOP SIMPLIFY JUN 2016 MONITORING SYSTEM MAXIMO system 3 ALD team but not sufficient ACTIVE LEAKAGE CONTROL MARCH 2016 Utilize other resources UKZ MANAGEMENT ENHANCE SOP AND IMPLEMENT SOP established, implemented 70% JUN 2012 CENTRALIZE TANKER GPS Tracking System in use: 50 nos MARCH 2016 TANKER Approved establishment of Fleet MANAGEMENT FLEET MANAGEMENT SYSTEM MARCH 2016 Management Unit

10. 10 4) AREA: CERTIFICATION AGENCY 4) AREA: CERTIFICATION AGENCY PROCESS/ SYSTEM WHAT SHOULD WE DO CURRENT STATUS DEADLINE Completed but need enhancement WORK FLOW FOLLOW SEQUENCE due to new requirement 01 JAN 2016 I-PERAKUAN (S) (KEBENARAN MERANCANG) Phase out manual submission

11. 11 5) AREA: WATER QUALITY 5) AREA: WATER QUALITY PROCESS/ SYSTEM WHAT SHOULD WE DO CURRENT STATUS DEADLINE Certified TO OBTAIN CERTIFICATION ISO 17025 LABORATORY JUN 2016 To increase no. of QAP MANAGEMENT SYSTEM parameters Conduct survey for suitable & EARLY WARNING SYSTEM ON RAW INSTALLATION OF EQUIPMENT secured site JAN 2017 WATER QUALITY PROBLEM Option to share with JPS INTRODUCE ACTIVE QUALITY Established WSP documentation ASSURANCE SYSTEM BASED ON ACTIVE QUALITY ASSURANCE JAN 2017 for 6 WTP but yet to implement WATER SAFETY PLAN

12. 12 6) AREA: OSH AT WORKPLACE 6) AREA: OSH AT WORKPLACE PROCESS/ SYSTEM WHAT SHOULD WE DO CURRENT STATUS DEADLINE Abandon, replace with LTI SAFETY STAR RATING SAFETY AUDIT TO ALL UNIT/ DEPT ON GOING system in June 2012 OHSAS 18001 Conducted Stage 1 Audit FEB 2016 OBTAIN CERTIFICATION EMS 14001 Planning stage DEC 2018 TO DEVELOP EMERGENCY RESPONSE EMERGENCY RESPONSE Completed 40% SEP 2016 MANAGEMENT MANUAL KNOWLEDGE MANAGEMENT Video on Tank Cleaning , Safe PRODUCE KNOWLEDGE VIDEO 2 video/year SYSTEM (TATACARA/VIDEO) Driving & Emergency Drill

13. 13 7) AREA: STORE/INVENTORY MANAGEMENT 7) AREA: STORE/INVENTORY MANAGEMENT PROCESS/ SYSTEM WHAT SHOULD WE DO CURRENT STATUS DEADLINE SYSTEM DEVELOPMENT AND Implemented but need further AUG 2016 IMPLEMENTATION enhancement INVENTORY CENTRALIZED PANEL SUPPLIER FOR MANAGEMENT SYSTEM To conduct viability study MARCH 2016 FAST MOVING ITEMS PROCUREMENT SYSTEM CENTRALIZED PURCHASING PROCESS To conduct study JUN 2016

14. 14 8) AREA: BILLING 8) AREA: BILLING PROCESS/ SYSTEM WHAT SHOULD WE DO CURRENT STATUS DEADLINE METER READER S ONLINE ENTRY THROUGH HANDHELD FEEDBACK New action plan for iWRS JAN 2017 (PICTURE CAPTURE CAPABILITY) MANAGEMENT SMS REMINDER To develop integration in iWRS TO INTEGRATE IWRS WITH SMS SYSTEM JUN 2016 (ARREARS) & Infoblast METER MANAGEMENT Implement Meter Inventory SET SOP, IMPLEMENT & MONITORING JAN 2016 SYSTEM System (METIS) REAL TIME PAYMENT ENHANCEMENT TO IWRS AND To upgrade system JUN 2016 UPDATE IKAUNTER SYSTEM

15. 15 9) AREA: COLLECTION 9) AREA: COLLECTION PROCESS/ SYSTEM WHAT SHOULD WE DO CURRENT STATUS DEADLINE Implemented kiosk payment Will implement JOM PAY E-PAY (PEMBAYARAN MELALUI 3RD PARTY : 7 ELEVEN, PETROL PUMP ETC) TO GET PROPOSAL AND AGREEMENT FROM 3RD PARTY JAN 2016 TO ESTABLISH 1 OUTLET DRIVE THRU COUNTER Propose together with new SAINS HQ office DRIVE-THRU PAYMENT JAN 2017 Pending proposal approval for debit card payment Enhance credit card payment system for all counters TO GET PROPOSAL & AGREEMENT FROM VARIOUS BANKS DEBIT/CREDIT CARD PAYMENT APR 2016 Implemented EFT for Deutche Bank Pending for CIMB PREPRINTED VOUCHERS FOR REFUND DEPOSIT/ CHEQUE TO FINALISE PROCESS WITH CIMB JUN 2016

16. 16 10) AREA: ENFORCEMENT 10) AREA: ENFORCEMENT PROCESS/ SYSTEM WHAT SHOULD WE DO CURRENT STATUS DEADLINE TO ENHANCE iWRS New JAN 2017 BLACKLIST SYSTEM TO INITIATE REQUIREMENT STUDY New

17. 11) AREA: HUMAN RESOURCE 11) AREA: HUMAN RESOURCE 17 PROCESS/ SYSTEM WHAT SHOULD WE DO CURRENT STATUS DEADLINE IDENTIFY JOB DESCRIPTION BY POSITION COMPETENCY EVALUATION I-ESS (EMPLOYEE SELF SERVICE) -TRAINING & TNA & TRAINING EFFECTIVENESS Planning stage SEP 2016 STAFF DEVELOPMENT STAFF PROFILING TALENT ACCELERATION MANAGEMENT SYSTEM PAPERLESS (i-CLAIM/ i-OT/i-REQUEST) Will implement self- entry OT/ claim JUN 2016 Replace with thumb recognition EXTEND USE OF STAFF ID CARD SEP 2016 attendance system at district office SMART HR SYSTEM REAL TIME BALANCE SCORE CARD/KPI Planning stage JAN 2018 MONITORING INTEGRATED STAFF MEDICAL CLAIM (i- New JUN 2016 MEDIC) PAYROLL TO IMPLEMENT MAYBANK Pending approval FEB 2016 AUTO-CREDIT PAYMENT AUTOCREDIT SYSTEM(EFT)

18. 18 12) AREA: ICT 12) AREA: ICT PROCESS/ SYSTEM WHAT SHOULD WE DO CURRENT STATUS DEADLINE NEW JOB DESCRIPTION & NEW ORGANIZATION CHART UNIT RESTRUCTURING Finalize ICT maintenance FEB 2016 PROCESS contract IN HOUSE MAINTENANCE FOR HARDWARE/ NETWORK UPDATING DATA FOR ALL FUNCTIONS ENTERPRISE BUSINESS INTELLIGENT SYSTEM Implemented 40% JAN 2017 Certified Extend scope to production and ISO 27000:2013 (ISMS) CERTIFICATION MAY 2016 distribution SINGLE CHANNEL FOR ALL SERVICEDESK 2.0 JUN 2016 COMPLAINTS & WORK ORDER RE-ENGINEERING WATER REVENUE SYSTEM (IWRS) To conduct requirement study ONLINE APPLICATION SYSTEM JAN 2017 INTEGRATION NRW- GIS/SCADA SYSTEMS GIS-SCADA INFROMATION SHARING JAN 2017

19. 19 12) AREA: ICT 12) AREA: ICT PROCESS/ SYSTEM WHAT SHOULD WE DO CURRENT STATUS DEADLINE UPGRADE CURRENT IPVPN BANDWIDTH (HQ) TO UPGRADE BANDWIDTH FROM 4 MBPS TO 50 MBPS Pending handing over JAN 2016 UPGRADE STREAMYX TO IPVPN (DISTRICTS) TO UPGRADE BANDWIDTH FROM 1.5 MBPS TO 10 MBPS New JAN 2017 TO IMPLEMENT CENTRALIZE WINDOWS LOGIN TO SERVER ACTIVE DIRECTORY Open tender JUN 2016 Finalize contract agreement SINGLE SIGN ON JUN 2016 USER SINGLE LOG-IN FOR ALL SYSTEMS Request new quotation due to spec change TO UPGRADE TO CLOUD ENVIRONMENT -ACCESS ANYWHERE MICROSOFT OFFICE 365 JAN 2016

20. 20 THANK YOU THANK YOU