Overview of California LifeLine Program Update - October 29, 2015

On October 29, 2015, the California LifeLine Program was updated with participation stats, wireless providers, pending providers, and total participants. The update includes a list of current and recently approved providers, along with the number of participants. The program had over 2 million participants by the end of September 2015, encompassing both LifeLine wireless and wireline services.

• California LifeLine Program
• Update
• Wireless Providers
• Participation Stats
• Low-Income Oversight Board

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1. California LifeLine Program Update Presented by Communications Division Low-Income Oversight Board October 29, 2015

2. Participation Stats Current California LifeLine Wireless Providers: Telscape Communications, Inc. Budget PrePay, Inc. Assurance Wireless Boomerang Wireless, LLC Nexus Communications TAG Mobile, LLC i-wireless, LLC Air Voice Wireless, LLC Total Call Mobile, Inc. Telrite Corporation Global Connections Inc. of America Amerimex TracFone 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 2

3. Participation Stats cont. Recently approved Federal Lifeline wireless providers: TracFone Wireless Inc. 1. 3

4. Participation Stats cont. Pending Wireless Providers (as of October 21, 2015) California LifeLine 1. Curatel, LLC 2. TC Telephone, LLC 3. American Broadband 4. SelecTel, Inc. 5. Mobile Net POSA, Inc. 6. Excess Telecom, Inc. 7. Odin Mobile 8. QLink Federal Lifeline 1. Curatel, LLC 2. American Broadband 3. QLink 4

5. Total Participants (End of September 2015) CA LifeLine Wireless Participants CA LifeLine Wireline Participants Federal-only Lifeline Wireless Participants CA LifeLine and/or Federal Lifeline Participants 1,561,531 687,058 450 2,248,589 5

6. CA LifeLine Wireless Participants (End of September 2015) Carrier Participants 301,881 385,608 277,832 Telscape Budget Assurance Boomerang Nexus Tag Mobile i-Wireless Total Call Mobile AirVoice Telrite Global Connections AmeriMex CA LifeLine wireless Participants 98,015 10,519 96,792 162,279 82,537 47,441 97,419 8 750 1,561,531 6

7. CA LifeLine Participants 7

8. CA LifeLine Wireless Participants (end of September 2015) 8

9. CA LifeLine & Fed Lifeline Participants (end of September 2015) 9

10. CA LifeLine Participation Rate (end of September 2015) Estimated Eligible Participants* 3,059,176 3,059,176 3,059,176 Approved Participants Participation Rate CA LifeLine Wireline Wireless Wireline + Wireless 687,058 1,561,081 2,248,139 22% 51% 73% * At or below 150% Federal Poverty Level, DOF provided based on the Census Data. 10

11. Enhanced Lifeline CA LifeLine Carriers End of July 2015 End of September 2015 1. Verizon 2. Ponderosa 3. Frontier Communications - of the Southwest 4. Frontier Communications West Coast 5. Sierra Telephone 6. Siskiyou Telephone 7. AT&T 8. TDS Telecom - Winterhaven 59 28 14 12 12 7 4 2 138 60 23 12 12 13 6 5 2 133 Total 11

12. Participation in Federal Enhanced Lifeline Program LIOB queried to causes of decrease in Enhanced Lifeline Participation Analysis of customer records, CPUC and Xerox conclude that decrease due to carriers incorrectly coding customers as eligible for enhanced lifeline Does not answer questions of very low participation in Enhanced Lifeline program CPUC started analysis by focusing on consumer already participating in California LifeLine and residing in Tribal Lands Many of these customers very likely qualify Better understand California LifeLine participants preferences for wireline versus wireless on Tribal Lands 12

13. Overview of Methodology Technique Standardized customer service address Selected those with zip codes that contain in whole or in part Tribal Lands Geocoded to determine if service address was contained within federally recognized tribal boundaries Limitations In remote areas standardized addresses are often difficult to geocode Does not address situation of address provided by participants who lack permanent service address 13

14. LifeLine Participation in Tribal Areas by County County Name Alpine Amador Butte Calaveras Colusa Contra Costa Del Norte El Dorado Fresno Glenn Humboldt Imperial Inyo Kern Kings Lake Lassen Madera Mendocino Modoc Mono Placer Plumas Riverside Sacramento San Bernardino San Diego Santa Barbara Shasta Siskiyou Sonoma Tehama Tulare Tuolumne Yolo Yuba Column Totals Total Percentages of TLA Plots Basic Landline Service 8 2 5 -- -- -- 23 1 21 -- 7 26 21 -- -- 2 3 32 29 -- -- -- -- 675 2 11 33 1 4 19 -- 1 13 3 -- -- 942 Wireless Service -- 1 13 -- -- -- -- 3 5 -- 3 26 28 -- 15 2 1 9 3 -- -- -- -- 1,103 5 77 108 -- 2 11 -- 1 67 1 -- -- 1,484 2,454 60% Enhanced Lifeline Service -- -- -- -- -- -- 2 -- 6 -- -- 1 4 -- -- -- -- 5 2 -- -- -- -- 1 -- -- 2 -- -- 5 -- -- -- -- -- -- 28 38% 1% 14

15. Results of Analysis Summary Type of Participant Participants Total CA LifeLine Participants with service address in Tribal Land CA LifeLine wireless participants in Tribal Lands 2,454 1,484 CA LifeLine wireline participants in Tribal Lands Enhanced LifeLine participants (wireline) 970 28 Conclusion Majority of CA participants have wireless Very few CA participants choose to participate in Enhanced Lifeline Majority of CA participants reside in Riverside County (1,779 of 2,454) 15

16. Tribal Lands in California and Riverside County 16

17. Analysis Area: Inyo County Landline Consumer Enhanced LifeLine Consumer Wireless Consumer Tribal Land Area 17

18. Next Steps CPUC will inform current CA LifeLine participants on Tribal Lands of Enhanced LifeLine (wireline and wireless). Work with selected carriers to better identify eligible customers at service initiation. Encourage wireless LifeLine providers to participate in Federal Enhanced Lifeline program. Consult Tribal Organizations and FCC to understand barriers to participation in Enhanced Lifeline. 18

19. Contact Information Anna Jew California LifeLine Implementation AML@cpuc.ca.gov; (415) 703-3087 Consumer Affairs Branch http://www.cpuc.ca.gov/puc/cec/e_complaint/; (800) 649-7570 CA LifeLine Administrator https://www.californialifeline.com/en (866) 272-0349 English (866) 272-0350 Spanish (866) 272-0351 Lao/Hmong (866) 272-0352 Khmer (866) 272-0353 Tagalog (866) 272-0354 Korean (866) 272-0355 Vietnamese (866) 272-0356 Chinese (866) 296-0860 Japanese 19 19